82
NPS
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AllSeated
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About AllSeated's Brand
Cloud Based Collaboration Network Among its major competitors, AllSeated is ranked in 1st place for NPS while CVENT is 2nd, and WorldViz is 3rd.
Brand at a Glance
55%
Customer Loyalty
4.1/5
Product Quality
4.3/5
Pricing
3.8/5
Customer Service
AllSeated Ranking
- #1 / 4 of its competitors
AllSeated NPS
AllSeated's Net Promoter Score (NPS) is a 82 with 89% Promoters, 4% Passives, and 7% Detractors. Net Promoter Score tracks whether AllSeated's customers would recommend using the product based on a scale of -100 to 100.
AllSeated Overall NPS
| 89% | Promoters |
|---|---|
| 4% | Passives |
| 7% | Detractors |
AllSeated NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 85 | Aug 2020 | 85 |
May 2021 85 | May 2021 | 85 |
Jan 2022 85 | Jan 2022 | 85 |
Jan 2024 81 | Jan 2024 | 81 |
How Other Brands Compare
AllSeated is ranked first for NPS among its competitors. CVENT and WorldViz come in second and third, with zSpace coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AllSeated NPS by Usage
AllSeated's NPS was rated 83 points by customers who have used AllSeated's products/services for 1 to 2 Years, and by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 83 | 1 to 2 Years | 83 |
5 to 10 Years 83 | 5 to 10 Years | 83 |
AllSeated NPS vs. Competitors
Compared to its competitors, AllSeated's NPS is rated right above CVENT.
| COMPANY | NPS Score | |
|---|---|---|
| AllSeated | 82 |
 | CVENT | 30 |
 | Social Tables | N/A |
 | zSpace | N/A |
 | WorldViz | -100 |
AllSeated Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of AllSeated users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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AllSeated Customer Loyalty vs. Competitors
Compared to its competitors, AllSeated's Customer Loyalty score is rated right above WorldViz, and is preceded by CVENT.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CVENT | 67% |
| AllSeated | 55% |
| WorldViz | 10% |
| Social Tables | N/A |
| zSpace | N/A |
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AllSeated Product Quality
4.1/5
AllSeated has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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AllSeated Product Information
AllSeated serves markets in the United States. AllSeated supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
AllSeated’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated AllSeated's product the highest.
- Website
- http://www.allseated.com
- Company Size
- 11-50 Employees
Industry
Events Services
Languages Supported
English
Product Type
Venue Management Software
Conference Software
Catering Software
Quick Insights into AllSeated Product Quality
AllSeated's Product Quality score was rated highest by customers from the Hospitality industry.
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Ranked AllSeated Product Quality the Highest
AllSeated Product Quality Score by Industry
AllSeated's Product Quality score was rated 4.8 stars by Hospitality industry customers.
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AllSeated Product Quality vs. Competitors
Compared to its competitors, AllSeated's Product Quality score is rated right above CVENT.
| COMPANY | Product Quality Score | |
|---|---|---|
| AllSeated | 4.1/5 |
| CVENT | 3.6/5 |
| WorldViz | 1.5/5 |
| Social Tables | N/A |
| zSpace | N/A |
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AllSeated Pricing
AllSeated ROI & Value For Money
4.3/5
AllSeated has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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AllSeated Pricing Plans
AllSeated has a pricing structure that accommodates small and medium businesses.
Who Uses AllSeated?
Small Businesses
Medium Businesses
AllSeated Pricing vs. Competitors
Compared to its competitors, AllSeated's ROI score is rated right above CVENT.
| COMPANY | Pricing Score | |
|---|---|---|
| AllSeated | 4.3/5 |
| CVENT | 3.5/5 |
| WorldViz | 1.5/5 |
| Social Tables | N/A |
| zSpace | N/A |
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AllSeated Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AllSeated Customer Satisfaction vs. Competitors
Compared to its competitors, AllSeated's Customer Satisfaction score is rated right above WorldViz, and is preceded by CVENT.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CVENT | 49% |
| AllSeated | 0% |
| WorldViz | 0% |
| Social Tables | 0% |
| zSpace | 0% |
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AllSeated Customer Service
3.8/5
AllSeated has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About AllSeated's Customer Service
Address
311 California Street Suite 610, San Francisco, CA 94104
Website
http://www.allseated.com
Phone Number
(212) 210-6250
AllSeated's Social Links
AllSeated Customer Service vs. Competitors
Compared to its competitors, AllSeated's Customer Service score is rated right above CVENT.
| COMPANY | Customer Service Score | |
|---|---|---|
| AllSeated | 3.8/5 |
| CVENT | 3.5/5 |
| WorldViz | 1.5/5 |
| Social Tables | N/A |
| zSpace | N/A |
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AllSeated as an Employer
4.7/5
AllSeated has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
AllSeated scored a 82 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of AllSeated would recommend the brand to a friend. ENPS measures how likely AllSeated employees would recommend working at AllSeated to a friend.
Net Promoter Score
82
NPS Score
| 89% | Promoters |
|---|---|
| 4% | Passive |
| 7% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
