37
NPS
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Altium
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About Altium's Brand
Altium develops electronic design automation software for engineers. Among its major competitors, Altium is ranked in 3rd place for NPS while Zuken is 1st, and Cadence Design Systems is 2nd.Their current market cap is $3.03B
Brand at a Glance
81%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Altium Ranking
- #3 / 4 of its competitors
Altium NPS
Altium's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether Altium's customers would recommend using the product based on a scale of -100 to 100.
Altium Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
Altium NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 33 | Jul 2021 | 33 |
Apr 2022 0 | Apr 2022 | 0 |
Jul 2022 20 | Jul 2022 | 20 |
Nov 2022 33 | Nov 2022 | 33 |
Feb 2023 0 | Feb 2023 | 0 |
Mar 2023 0 | Mar 2023 | 0 |
Jul 2023 10 | Jul 2023 | 10 |
Jan 2024 18 | Jan 2024 | 18 |
Feb 2024 17 | Feb 2024 | 17 |
May 2024 29 | May 2024 | 29 |
Nov 2024 34 | Nov 2024 | 34 |
Sep 2025 37 | Sep 2025 | 37 |
How Other Brands Compare
Altium is ranked third for NPS among its competitors. Zuken and Cadence Design Systems come in first and second, with Autodesk coming in at #4. Among those competitors, it is the lowest valued company behind Cadence Design Systems.
Altium |  Autodesk |  Cadence Design Systems |  Zuken | |
| Global Ranking | #- | #238 | #- | #- |
| NPS | 37 | 32 | 46 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $3.03B | $62.34B | $64.38B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Altium NPS by Ethnicity
Altium's NPS was rated 34 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 34 | Other | 34 |
Altium NPS vs. Competitors
Compared to its competitors, Altium's NPS is rated right above Autodesk, and is preceded by Cadence Design Systems.
| COMPANY | NPS Score | |
|---|---|---|
| Zuken | 100 |
| Cadence Design Systems | 46 |
| Altium | 37 |
| Autodesk | 32 |
Altium Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Altium users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Altium Customer Loyalty Score by Ethnicity
Altium's Customer Loyalty score was rated 70% by Other customers on Comparably.
% who answered "Yes"
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70
out of 100
Other
Altium Customer Loyalty vs. Competitors
Compared to its competitors, Altium's Customer Loyalty score is rated right above Cadence Design Systems, and is preceded by Autodesk.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Autodesk | 83% |
| Altium | 81% |
| Cadence Design Systems | 74% |
| Zuken | N/A |
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Altium Product Quality
3.7/5
Altium has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Altium Product Information
Altium’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://altium.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
SaaS
Quick Insights into Altium Product Quality
Altium's Product Quality score was rated highest by Other customers.
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Ranked Altium Product Quality the Highest
Altium Product Quality Score by Ethnicity
Altium's Product Quality score was rated 3.1 stars by Other customers on Comparably.
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0
1
2
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5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.1 | Other | 3.1 |
Altium Product Quality vs. Competitors
Compared to its competitors, Altium's Product Quality score is rated right below Cadence Design Systems.
| COMPANY | Product Quality Score | |
|---|---|---|
| Zuken | 5/5 |
| Autodesk | 4/5 |
| Cadence Design Systems | 3.9/5 |
| Altium | 3.7/5 |
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Altium Pricing
Altium ROI & Value For Money
3.6/5
Altium has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Altium ROI
Altium's ROI score was rated highest by Other customers.
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Ranked Altium ROI the Highest
Altium ROI Score by Ethnicity
Altium's ROI score was rated 3.8 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.8 | Other | 3.8 |
Altium Pricing vs. Competitors
Compared to its competitors, Altium's ROI score is rated right above Zuken, and is preceded by Cadence Design Systems.
| COMPANY | Pricing Score | |
|---|---|---|
| Autodesk | 3.9/5 |
| Cadence Design Systems | 3.8/5 |
| Altium | 3.6/5 |
| Zuken | N/A |
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Altium Customer Satisfaction (CSAT)
Altium Customer Satisfaction (CSAT) Score
73 / 100
Altium has an overall Customer Satisfaction score of 73 rated by its users and customers.
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Very Satisfied
37%
Satisfied
36%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Altium Customer Satisfaction
Altium's Customer Satisfaction score was rated highest by Other customers.
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Ranked Altium Customer Satisfaction the Highest
Altium Customer Satisfaction Score by Ethnicity
CSAT according to Other
Altium's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Altium Customer Satisfaction vs. Competitors
Compared to its competitors, Altium's Customer Satisfaction score is rated right above Autodesk, and is preceded by Cadence Design Systems.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Zuken | 100% |
| Cadence Design Systems | 80% |
| Altium | 72% |
| Autodesk | 72% |
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Altium Customer Service
3.5/5
Altium has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Altium's Customer Service
Address
4225 Executive Square, San Diego, CA 92037
Website
http://altium.com/
Altium's Social Links
Quick Insights into Altium Customer Service
Altium's Customer Service score was rated highest by Other customers.
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Ranked Altium Customer Service the Highest
Altium Customer Service Score by Ethnicity
Altium's Customer Service score was rated 3.6 stars by Other customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 3.6 | Other | 3.6 |
Altium Customer Service vs. Competitors
Compared to its competitors, Altium's Customer Service score is rated right above Zuken, and is preceded by Autodesk.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cadence Design Systems | 3.9/5 |
| Autodesk | 3.8/5 |
| Altium | 3.5/5 |
| Zuken | N/A |
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Altium as an Employer
3.3/5
Altium has a 3.3/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Altium scored a 37 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Altium would recommend the brand to a friend. ENPS measures how likely Altium employees would recommend working at Altium to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
