25
NPS
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American Megatrends
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About American Megatrends' Brand
American Megatrends develops and manufactures key hardware and software solutions for the global computer marketplace. Among its major competitors, American Megatrends is ranked in 1st place for NPS while ASUS is 2nd, and Asrock is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
American Megatrends Ranking
- #1 / 4 of its competitors
American Megatrends NPS
American Megatrends's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether American Megatrends's customers would recommend using the product based on a scale of -100 to 100.
American Megatrends Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
American Megatrends NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
May 2024 100 | May 2024 | 100 |
Aug 2024 33 | Aug 2024 | 33 |
Oct 2025 25 | Oct 2025 | 25 |
How Other Brands Compare
American Megatrends is ranked first for NPS among its competitors. ASUS and Asrock come in second and third, with Phoenix Technologies coming in at #4.
American Megatrends |  ASUS |  Asrock |  Phoenix Technologies | |
| Global Ranking | #- | #597 | #- | #- |
| NPS | 25 | 14 | - | - |
| Valuation Updated every 24 hours for public companies | - | $322.31M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American Megatrends NPS vs. Competitors
Compared to its competitors, American Megatrends's NPS is rated right above ASUS.
| COMPANY | NPS Score | |
|---|---|---|
| American Megatrends | 25 |
| ASUS | 14 |
| Phoenix Technologies | N/A |
American Megatrends Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of American Megatrends users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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American Megatrends Customer Loyalty vs. Competitors
Compared to its competitors, American Megatrends's Customer Loyalty score is rated right above ASUS.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| American Megatrends | 100% |
| ASUS | 80% |
| Phoenix Technologies | N/A |
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American Megatrends Product Quality
4.5/5
American Megatrends has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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American Megatrends Product Information
American Megatrends’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.ami.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
SaaS
American Megatrends Product Quality vs. Competitors
Compared to its competitors, American Megatrends's Product Quality score is rated right above ASUS.
| COMPANY | Product Quality Score | |
|---|---|---|
| American Megatrends | 4.5/5 |
| ASUS | 3.7/5 |
| Phoenix Technologies | N/A |
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American Megatrends Pricing
American Megatrends ROI & Value For Money
3.5/5
American Megatrends has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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American Megatrends Pricing vs. Competitors
Compared to its competitors, American Megatrends's ROI score is rated right above Phoenix Technologies, and is preceded by ASUS.
| COMPANY | Pricing Score | |
|---|---|---|
| ASUS | 3.6/5 |
| American Megatrends | 3.5/5 |
| Phoenix Technologies | N/A |
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American Megatrends Customer Satisfaction (CSAT)
American Megatrends Customer Satisfaction (CSAT) Score
50 / 100
American Megatrends has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
American Megatrends Customer Satisfaction vs. Competitors
Compared to its competitors, American Megatrends's Customer Satisfaction score is rated right above Phoenix Technologies, and is preceded by ASUS.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ASUS | 64% |
| American Megatrends | 50% |
| Phoenix Technologies | 0% |
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American Megatrends Customer Service
3.7/5
American Megatrends has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About American Megatrends's Customer Service
Address
5555 Oakbrook Pkwy, Building 200, Norcross, GA
Website
http://www.ami.com
Phone Number
800-828-9264
American Megatrends Customer Service vs. Competitors
Compared to its competitors, American Megatrends's Customer Service score is rated right above ASUS.
| COMPANY | Customer Service Score | |
|---|---|---|
| American Megatrends | 3.7/5 |
| ASUS | 3.4/5 |
| Phoenix Technologies | N/A |
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American Megatrends as an Employer
3.3/5
American Megatrends has a 3.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
American Megatrends scored a 25 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of American Megatrends would recommend the brand to a friend. ENPS measures how likely American Megatrends employees would recommend working at American Megatrends to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
