100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Applause
Marketing or Exec? Claim Your Free Account
About Applause's Brand
Applause is the worldwide leader in crowd-sourced digital quality testing. Among its major competitors, Applause is ranked in 1st place for NPS while Rainforest QA is 2nd, and UserTesting is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Applause CMO
Applause Ranking
- #1 / 4 of its competitors
Applause NPS
Applause's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Applause's customers would recommend using the product based on a scale of -100 to 100.
Applause Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Applause NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
How Other Brands Compare
Applause is ranked first for NPS among its competitors. Rainforest QA and UserTesting come in second and third, with UserZoom coming in at #4.
Applause |  UserTesting |  Rainforest QA |  UserZoom | |
| Global Ranking | #- | #607 | #- | #- |
| NPS | 100 | 0 | 85 | -84 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $450.00M | $100.00M | $100.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Applause NPS vs. Competitors
Compared to its competitors, Applause's NPS is rated right above Rainforest QA.
| COMPANY | NPS Score | |
|---|---|---|
| Applause | 100 |
| Rainforest QA | 85 |
| UserTesting | 0 |
 | test IO | 0 |
 | Testlio | N/A |
| UserZoom | -84 |
Applause Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Applause users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Applause Customer Loyalty vs. Competitors
Compared to its competitors, Applause's Customer Loyalty score is rated right above UserZoom.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Applause | 100% |
| UserZoom | 76% |
| UserTesting | 72% |
| Rainforest QA | N/A |
| test IO | N/A |
| Testlio | N/A |
Unlock Applause Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Applause Customer Loyalty vs. Competitors data and gain insights into your customers today.
Applause Product Quality
5/5
Applause has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Applause's overall Product Quality score rated by its users and customers.
Applause Product Information
Applause serves markets in the United States, Europe, and Middle-East and Africa. Applause supports Web devices and offers products for medium and large sized businesses.
Applause’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.applause.com
- Company Size
- 201-500 Employees
Industry
Business Services
Languages Supported
English
Dutch
French
German
Spanish
Italian
Applause Product Quality vs. Competitors
Compared to its competitors, Applause's Product Quality score is rated right above test IO.
| COMPANY | Product Quality Score | |
|---|---|---|
| Applause | 5/5 |
| test IO | 4.5/5 |
| Rainforest QA | 4.3/5 |
| UserZoom | 4.2/5 |
| UserTesting | 3.8/5 |
| Testlio | N/A |
Unlock Applause Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Applause Product Quality vs. Competitors data and gain insights into your customers today.
Applause Pricing
Applause ROI & Value For Money
5/5
Applause has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Applause's overall ROI score rated by its users and customers.
Applause Pricing Plans
Applause has a pricing structure that accommodates medium and large businesses.
Who Uses Applause?
Medium Businesses
Large Enterprises
Applause Pricing vs. Competitors
Compared to its competitors, Applause's ROI score is rated right above test IO.
| COMPANY | Pricing Score | |
|---|---|---|
| Applause | 5/5 |
| test IO | 5/5 |
| Rainforest QA | 4.3/5 |
| UserZoom | 4.2/5 |
| UserTesting | 3.7/5 |
| Testlio | N/A |
Unlock Applause ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Applause ROI vs. Competitors data and gain insights into your customers today.
Applause Customer Satisfaction (CSAT)
Applause Customer Satisfaction (CSAT) Score
100 / 100
Applause has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Applause Customer Satisfaction vs. Competitors
Compared to its competitors, Applause's Customer Satisfaction score is rated right above UserZoom.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Applause | 100% |
| UserZoom | 67% |
| UserTesting | 56% |
| Rainforest QA | 0% |
| test IO | 0% |
| Testlio | 0% |
Unlock Applause Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Applause Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Applause Customer Service
5/5
Applause has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Applause's overall Customer Service score rated by its users and customers.
About Applause's Customer Service
Address
100 Pennsylvania Ave #500, Framingham, MA 01701
Website
https://www.applause.com
Phone Number
(844) 300-2777
Applause's Social Links
Applause Customer Service vs. Competitors
Compared to its competitors, Applause's Customer Service score is rated right above Rainforest QA.
| COMPANY | Customer Service Score | |
|---|---|---|
| Applause | 5/5 |
| Rainforest QA | 5/5 |
| test IO | 5/5 |
| UserZoom | 4/5 |
| UserTesting | 3.8/5 |
| Testlio | N/A |
Unlock Applause Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Applause Customer Service vs. Competitors data and gain insights into your customers today.
Applause as an Employer
4.1/5
Applause has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Applause scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Applause would recommend the brand to a friend. ENPS measures how likely Applause employees would recommend working at Applause to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
