33
NPS
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Applied Medical
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About Applied Medical's Brand
"Applied distributes power transmission, hydraulic & pneumatic components and industrial rubber products." Among its major competitors, Applied Medical is ranked in 1st place for NPS while Medtronic is 2nd, and Johnson & Johnson is 3rd.
Brand at a Glance
80%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4/5
Customer Service
Applied Medical Ranking
- #1 / 3 of its competitors
Applied Medical NPS
Applied Medical's Net Promoter Score (NPS) is a 33 with 56% Promoters, 21% Passives, and 23% Detractors. Net Promoter Score tracks whether Applied Medical's customers would recommend using the product based on a scale of -100 to 100.
Applied Medical Overall NPS
| 56% | Promoters |
|---|---|
| 21% | Passives |
| 23% | Detractors |
Applied Medical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 33 | Feb 2024 | 33 |
Jun 2024 30 | Jun 2024 | 30 |
Sep 2024 33 | Sep 2024 | 33 |
Oct 2024 35 | Oct 2024 | 35 |
Jan 2025 32 | Jan 2025 | 32 |
Feb 2025 32 | Feb 2025 | 32 |
Apr 2025 31 | Apr 2025 | 31 |
May 2025 33 | May 2025 | 33 |
Jun 2025 34 | Jun 2025 | 34 |
Jul 2025 30 | Jul 2025 | 30 |
Oct 2025 32 | Oct 2025 | 32 |
Jan 2026 33 | Jan 2026 | 33 |
How Other Brands Compare
Applied Medical is ranked first for NPS among its competitors. Medtronic and Johnson & Johnson come in second and third.
Applied Medical |  Johnson & Johnson |  Medtronic | |
| Global Ranking | #- | #89 | #546 |
| NPS | 33 | 26 | 30 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $428.68B | $152.54B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Applied Medical NPS by Gender
Female customers rated Applied Medical's NPS 7 points higher than Male customers.
Male
50
Applied Medical's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
57
Applied Medical's NPS was rated 57 by Female customers on Comparably.
71%
Promoters
15%
Passives
14%
Detractors
Applied Medical NPS by Ethnicity
Applied Medical's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Asian or Pacific Islander 20 | Asian or Pacific Islander | 20 |
Applied Medical NPS by Age
Applied Medical's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Applied Medical NPS by Usage
Applied Medical's NPS was rated the highest by customers who have used Applied Medical's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
1 to 2 Years -50 | 1 to 2 Years | -50 |
5 to 10 Years 75 | 5 to 10 Years | 75 |
Applied Medical NPS vs. Competitors
Compared to its competitors, Applied Medical's NPS is rated right above Medtronic.
| COMPANY | NPS Score | |
|---|---|---|
| Applied Medical | 33 |
| Medtronic | 30 |
| Johnson & Johnson | 26 |
Applied Medical Customer Reviews
Out of the 2 Applied Medical customer reviews 2 were positive and 0 were constructive. Applied Medical customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Applied Medical Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Applied Medical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Applied Medical Customer Loyalty Score by Gender
Applied Medical's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
Applied Medical Customer Loyalty Score by Ethnicity
Applied Medical's Customer Loyalty score was rated 100% by both Asian or Pacific Islander and Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Applied Medical.
100
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
Applied Medical Customer Loyalty Score by Age
Applied Medical's Customer Loyalty score was rated 100% by customers ages 36-40 and customers ages 51-55 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
46-50 100% | 46-50 | 100% |
51-55 100% | 51-55 | 100% |
Applied Medical Customer Loyalty Score by Usage
Applied Medical's Customer Loyalty score was rated 100% by customers who have used Applied Medical's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Applied Medical Customer Loyalty Score by Industry
Applied Medical's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
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Applied Medical Customer Loyalty vs. Competitors
Compared to its competitors, Applied Medical's Customer Loyalty score is rated right above Johnson & Johnson.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Applied Medical | 80% |
| Johnson & Johnson | 79% |
| Medtronic | 77% |
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Applied Medical Product Quality
3.9/5
Applied Medical has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Applied Medical Product Information
Applied Medical’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Applied Medical's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare
Quick Insights into Applied Medical Product Quality
Applied Medical's Product Quality score was rated highest by customers who have used Applied Medical's products/services for 5 to 10 Years, and rated lowest by customers who have used Applied Medical's products/services for 1 to 2 Years.
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Ranked Applied Medical Product Quality the Highest
Ranked Applied Medical Product Quality the Lowest
Applied Medical Product Quality Score by Gender
Female customers rated Applied Medical's Product Quality score 0.3 stars higher than Male customers.
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Male
4.3/5
Female
4.6/5
Applied Medical Product Quality Score by Ethnicity
Applied Medical's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Applied Medical.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Applied Medical Product Quality Score by Age
Applied Medical's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Applied Medical.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.5 | 36-40 | 4.5 |
46-50 4.6 | 46-50 | 4.6 |
51-55 5 | 51-55 | 5 |
Applied Medical Product Quality Score by Usage
Applied Medical's Product Quality score was rated the highest by customers who have used Applied Medical's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Applied Medical Product Quality Score by Industry
Applied Medical's Product Quality score was rated 5 stars by Healthcare, Hospitals and Medicine industry customers.
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Applied Medical Product Quality vs. Competitors
Compared to its competitors, Applied Medical's Product Quality score is rated right above Medtronic, and is preceded by Johnson & Johnson.
| COMPANY | Product Quality Score | |
|---|---|---|
| Johnson & Johnson | 4/5 |
| Applied Medical | 3.9/5 |
| Medtronic | 3.9/5 |
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Applied Medical Pricing
Applied Medical ROI & Value For Money
4/5
Applied Medical has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Applied Medical Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Applied Medical ROI
Applied Medical's ROI score was rated highest by Caucasian customers, and rated lowest by customers who have used Applied Medical's products/services for 1 to 2 Years.
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Ranked Applied Medical ROI the Highest
Ranked Applied Medical ROI the Lowest
Applied Medical ROI Score by Gender
Female customers rated Applied Medical's ROI score 0.2 stars higher than Male customers.
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Male
4.2/5
Female
4.4/5
Applied Medical ROI Score by Ethnicity
Applied Medical's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Applied Medical.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Applied Medical ROI Score by Age
Applied Medical's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.7 | 36-40 | 4.7 |
46-50 3.5 | 46-50 | 3.5 |
51-55 4.7 | 51-55 | 4.7 |
Applied Medical ROI Score by Usage
Applied Medical's ROI score was rated the highest by customers who have used Applied Medical's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Applied Medical ROI Score by Industry
Applied Medical's ROI score was rated 4.7 stars by Healthcare, Hospitals and Medicine industry customers.
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Applied Medical Pricing vs. Competitors
Compared to its competitors, Applied Medical's ROI score is rated right above Medtronic.
| COMPANY | Pricing Score | |
|---|---|---|
| Applied Medical | 4/5 |
| Medtronic | 3.9/5 |
| Johnson & Johnson | 3.9/5 |
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Applied Medical Customer Satisfaction (CSAT)
Applied Medical Customer Satisfaction (CSAT) Score
73 / 100
Applied Medical has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
29%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
3%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Applied Medical Customer Satisfaction
Applied Medical's Customer Satisfaction score was rated highest by customers who have used Applied Medical's products/services for 5 to 10 Years, and rated lowest by customers ages 36-40.
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Ranked Applied Medical Customer Satisfaction the Highest
Ranked Applied Medical Customer Satisfaction the Lowest
Applied Medical Customer Satisfaction Score by Gender
Male customers rated Applied Medical's Customer Satisfaction score 20 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
80 / 100
FemaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Applied Medical Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Applied Medical's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Applied Medical's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Applied Medical.
100 / 100
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Applied Medical Customer Satisfaction Score by Age
Applied Medical's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 75% | |||||||||||||||
| 51-55 | 100% |
Applied Medical Customer Satisfaction Score by Usage
Applied Medical's Customer Satisfaction score was rated 100 points by customers who have used Applied Medical's products/services for 5 to 10 Years, and by customers with Less than 1 Year of usage.
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Applied Medical Customer Satisfaction Score by Industry
Applied Medical's Customer Satisfaction score was rated 100 points by Healthcare, Hospitals and Medicine industry customers.
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 100,
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}Applied Medical Customer Satisfaction vs. Competitors
Compared to its competitors, Applied Medical's Customer Satisfaction score is rated right above Medtronic, and is preceded by Johnson & Johnson.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Johnson & Johnson | 78% |
| Applied Medical | 73% |
| Medtronic | 72% |
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Applied Medical Customer Service
4/5
Applied Medical has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Applied Medical's Customer Service
Address
22872 Avenida Empresa, Rancho Santa Margarita, CA 92688
Website
https://www.appliedmedical.com/
Applied Medical's Social Links
Quick Insights into Applied Medical Customer Service
Applied Medical's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers ages 46-50.
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Ranked Applied Medical Customer Service the Highest
Ranked Applied Medical Customer Service the Lowest
Applied Medical Customer Service Score by Gender
Female customers rated Applied Medical's Customer Service score 0.1 stars higher than Male customers.
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Male
4.4/5
Female
4.5/5
Applied Medical Customer Service Score by Ethnicity
Applied Medical's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Applied Medical.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Applied Medical Customer Service Score by Age
Applied Medical's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Applied Medical.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4.9 | 36-40 | 4.9 |
46-50 3.5 | 46-50 | 3.5 |
51-55 4.7 | 51-55 | 4.7 |
Applied Medical Customer Service Score by Usage
Applied Medical's Customer Service score was rated the highest by customers who have used Applied Medical's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Applied Medical Customer Service Score by Industry
Applied Medical's Customer Service score was rated 4.7 stars by Healthcare, Hospitals and Medicine industry customers.
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Applied Medical Customer Service vs. Competitors
Compared to its competitors, Applied Medical's Customer Service score is rated right above Medtronic.
| COMPANY | Customer Service Score | |
|---|---|---|
| Applied Medical | 4/5 |
| Medtronic | 4/5 |
| Johnson & Johnson | 4/5 |
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Applied Medical as an Employer
2.9/5
Applied Medical has a 2.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Applied Medical scored a 33 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Applied Medical would recommend the brand to a friend. ENPS measures how likely Applied Medical employees would recommend working at Applied Medical to a friend.
Net Promoter Score
33
NPS Score
| 56% | Promoters |
|---|---|
| 21% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 39% | Promoters |
|---|---|
| 15% | Passive |
| 46% | Detractors |
