100
NPS
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Arca Continental
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About Arca Continental's Brand
Producer and distributor of soft drink beverages. The company engages in the production, distribution and marketing of non-alcoholic beverages of The Coca-Cola Company brands. It also produces and distributes savory snacks and candy under the Bokados brand. Among its major competitors, Arca Continental is ranked in 1st place for NPS while The Coca-Cola Company is 2nd, and Alfa Corporativo is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
5/5
Customer Service
Arca Continental Ranking
- #1 / 4 of its competitors
Arca Continental NPS
Arca Continental's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Arca Continental's customers would recommend using the product based on a scale of -100 to 100.
Arca Continental Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Arca Continental NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2026 100 | Jun 2026 | 100 |
How Other Brands Compare
Arca Continental is ranked first for NPS among its competitors. The Coca-Cola Company and Alfa Corporativo come in second and third, with Fomento Economico Mexicano coming in at #4.
Arca Continental |  The Coca-Cola Company |  Alfa Corporativo |  Fomento Economico Mexicano | |
| Global Ranking | #- | #55 | #- | #- |
| NPS | 100 | 39 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $215.34B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arca Continental NPS vs. Competitors
Compared to its competitors, Arca Continental's NPS is rated right above The Coca-Cola Company.
| COMPANY | NPS Score | |
|---|---|---|
| Arca Continental | 100 |
| The Coca-Cola Company | 39 |
Arca Continental Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Arca Continental users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Arca Continental Customer Loyalty vs. Competitors
Compared to its competitors, Arca Continental's Customer Loyalty score is rated right above The Coca-Cola Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Arca Continental | 100% |
| The Coca-Cola Company | 85% |
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Arca Continental Product Quality
5/5
Arca Continental has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Arca Continental Product Information
Arca Continental’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.arcacontal.com
- Company Size
- 10,000+ Employees
Arca Continental Product Quality vs. Competitors
Compared to its competitors, Arca Continental's Product Quality score is rated right above The Coca-Cola Company.
| COMPANY | Product Quality Score | |
|---|---|---|
| Arca Continental | 5/5 |
| The Coca-Cola Company | 4.2/5 |
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Arca Continental Pricing
Arca Continental ROI & Value For Money
4/5
Arca Continental has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Arca Continental Pricing vs. Competitors
Compared to its competitors, Arca Continental's ROI score is rated right above The Coca-Cola Company.
| COMPANY | Pricing Score | |
|---|---|---|
| Arca Continental | 4/5 |
| The Coca-Cola Company | 3.9/5 |
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Arca Continental Customer Satisfaction (CSAT)
Arca Continental Customer Satisfaction (CSAT) Score
100 / 100
Arca Continental has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Arca Continental Customer Satisfaction vs. Competitors
Compared to its competitors, Arca Continental's Customer Satisfaction score is rated right above The Coca-Cola Company.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Arca Continental | 100% |
| The Coca-Cola Company | 87% |
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Arca Continental Customer Service
5/5
Arca Continental has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Arca Continental's Customer Service
Address
Av. San Jeronimo 813 Pte., Monterrey, 64640 Barbados
Website
www.arcacontal.com
Arca Continental Customer Service vs. Competitors
Compared to its competitors, Arca Continental's Customer Service score is rated right above The Coca-Cola Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| Arca Continental | 5/5 |
| The Coca-Cola Company | 4/5 |
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Consumer vs. Employees
Arca Continental scored a 100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Arca Continental would recommend the brand to a friend. ENPS measures how likely Arca Continental employees would recommend working at Arca Continental to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
