28
NPS
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Aritzia
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About Aritzia's Brand
Aritzia is a vertically integrated design house with an innovative global platform. We are creators and purveyors of Everyday Luxury, home to an extensive portfolio of exclusive brands for every function and individual aesthetic. We're about good design, quality materials and timeless style — all with the wellbeing of our people and planet in mind. Founded in 1984, in Vancouver, Canada, we pride ourselves on creating immersive, and highly personal shopping experiences at aritzia.com and in our 100+ boutiques throughout North America to everyone, everywhere. We’re honored to be recognized by Forbes as one of Canada’s Best Employers (2023). The ranking is based on survey results from 12,000 working Canadians. Aritzia est une maison de design intégrée verticalement, novatrice et tournée vers le monde. Nous créons et diffusons le luxe au quotidien, grâce à notre vaste gamme de marques exclusives adaptées à toutes les fonctions et à chaque approche individuelle du style. Nous accordons Among its major competitors, Aritzia is ranked in 3rd place for NPS while lululemon is 1st, and Reformation is 2nd.
Brand at a Glance
74%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Aritzia Ranking
- #3 / 3 of its competitors
Aritzia NPS
Aritzia's Net Promoter Score (NPS) is a 28 with 52% Promoters, 24% Passives, and 24% Detractors. Net Promoter Score tracks whether Aritzia's customers would recommend using the product based on a scale of -100 to 100.
Aritzia Overall NPS
| 52% | Promoters |
|---|---|
| 24% | Passives |
| 24% | Detractors |
Aritzia NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 26 | Feb 2025 | 26 |
Mar 2025 26 | Mar 2025 | 26 |
Apr 2025 26 | Apr 2025 | 26 |
May 2025 26 | May 2025 | 26 |
Jun 2025 26 | Jun 2025 | 26 |
Jul 2025 26 | Jul 2025 | 26 |
Aug 2025 26 | Aug 2025 | 26 |
Sep 2025 26 | Sep 2025 | 26 |
Oct 2025 28 | Oct 2025 | 28 |
Nov 2025 26 | Nov 2025 | 26 |
Dec 2025 28 | Dec 2025 | 28 |
Jan 2026 28 | Jan 2026 | 28 |
How Other Brands Compare
Aritzia is ranked third for NPS among its competitors. lululemon and Reformation come in first and second.
Aritzia |  lululemon |  Reformation | |
| Global Ranking | #- | #233 | #- |
| NPS | 28 | 41 | 39 |
| Valuation Updated every 24 hours for public companies | - | $37.68B | $100.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aritzia NPS by Gender
Female customers rated Aritzia's NPS 3 points higher than Male customers.
Male
30
Aritzia's NPS was rated 30 by Male customers on Comparably.
50%
Promoters
30%
Passives
20%
Detractors
Female
33
Aritzia's NPS was rated 33 by Female customers on Comparably.
52%
Promoters
29%
Passives
19%
Detractors
Aritzia NPS by Ethnicity
Aritzia's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 38 | Caucasian | 38 |
Hispanic or Latino 33 | Hispanic or Latino | 33 |
African American/Black 34 | African American/Black | 34 |
Asian or Pacific Islander 17 | Asian or Pacific Islander | 17 |
Other 38 | Other | 38 |
Aritzia NPS by Age
Aritzia's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Aritzia NPS by Usage
Aritzia's NPS was rated the highest by customers who have used Aritzia's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 13 | Less than 1 Year | 13 |
1 to 2 Years 35 | 1 to 2 Years | 35 |
2 to 5 Years 56 | 2 to 5 Years | 56 |
5 to 10 Years -10 | 5 to 10 Years | -10 |
Over 10 Years 26 | Over 10 Years | 26 |
Aritzia NPS vs. Competitors
Compared to its competitors, Aritzia's NPS is rated right below Reformation.
| COMPANY | NPS Score | |
|---|---|---|
| lululemon | 41 |
| Reformation | 39 |
| Aritzia | 28 |
Aritzia Customer Reviews
Out of the 49 Aritzia customer reviews 44 were positive and 5 were constructive. Aritzia customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Aritzia Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Aritzia users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aritzia Customer Loyalty Score by Gender
Female customers rated Aritzia's Customer Loyalty score 33% higher than Male customers.
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Male
46%
Yes
Female
79%
Yes
Aritzia Customer Loyalty Score by Ethnicity
Aritzia's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Aritzia.
81
out of 100
Caucasian
78
out of 100
Hispanic or Latino
60
out of 100
African American/Black
74
out of 100
Asian or Pacific Islander
65
out of 100
Other
Aritzia Customer Loyalty Score by Age
Aritzia's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 75% | 26-30 | 75% |
31-35 55% | 31-35 | 55% |
36-40 64% | 36-40 | 64% |
41-45 78% | 41-45 | 78% |
46-50 100% | 46-50 | 100% |
51-55 100% | 51-55 | 100% |
56-60 70% | 56-60 | 70% |
Aritzia Customer Loyalty Score by Usage
Aritzia's Customer Loyalty score was rated the highest by customers who have used Aritzia's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Aritzia Customer Loyalty Score by Industry
Aritzia's Customer Loyalty score was rated the highest by Government and Public Policy industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Aritzia Customer Loyalty vs. Competitors
Compared to its competitors, Aritzia's Customer Loyalty score is rated right above Reformation, and is preceded by lululemon.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| lululemon | 83% |
| Aritzia | 74% |
| Reformation | 72% |
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Aritzia Product Quality
4.1/5
Aritzia has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Aritzia Product Information
Aritzia’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Aritzia's product the highest. Reviewers from the Architecture and Planning industry rated Aritzia the lowest at 4.2.
- Company Size
- 5,001-10,000 Employees
Industry
Retail
Quick Insights into Aritzia Product Quality
Aritzia's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Legal industry.
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Ranked Aritzia Product Quality the Highest
Ranked Aritzia Product Quality the Lowest
Aritzia Product Quality Score by Gender
Female customers rated Aritzia's Product Quality score 0.5 stars higher than Male customers.
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Male
3.8/5
Female
4.3/5
Aritzia Product Quality Score by Ethnicity
Aritzia's Product Quality score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Aritzia.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 4.5 | African American/Black | 4.5 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 4.2 | Other | 4.2 |
Aritzia Product Quality Score by Age
Aritzia's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Aritzia.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 3.9 | 26-30 | 3.9 |
31-35 3.8 | 31-35 | 3.8 |
36-40 4 | 36-40 | 4 |
41-45 4.7 | 41-45 | 4.7 |
46-50 4.3 | 46-50 | 4.3 |
51-55 4.5 | 51-55 | 4.5 |
56-60 4.1 | 56-60 | 4.1 |
Aritzia Product Quality Score by Usage
Aritzia's Product Quality score was rated the highest by customers who have used Aritzia's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Aritzia Product Quality Score by Industry
Aritzia's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Legal industry customers.
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Aritzia Product Quality vs. Competitors
Compared to its competitors, Aritzia's Product Quality score is rated right above Reformation, and is preceded by lululemon.
| COMPANY | Product Quality Score | |
|---|---|---|
| lululemon | 4.3/5 |
| Aritzia | 4.1/5 |
| Reformation | 4.1/5 |
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Aritzia Pricing
Aritzia ROI & Value For Money
3.8/5
Aritzia has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Aritzia Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fashion and Beauty industry. The users from the Legal industry think that they had the lowest ROI from Aritzia.
Quick Insights into Aritzia ROI
Aritzia's ROI score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by customers from the Legal industry.
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Ranked Aritzia ROI the Highest
Ranked Aritzia ROI the Lowest
Aritzia ROI Score by Gender
Male customers rated Aritzia's ROI score 0.1 stars higher than Female customers.
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Male
3.8/5
Female
3.7/5
Aritzia ROI Score by Ethnicity
Aritzia's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Aritzia.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 3.9 | Other | 3.9 |
Aritzia ROI Score by Age
Aritzia's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Aritzia.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.4 | 26-30 | 3.4 |
31-35 3.2 | 31-35 | 3.2 |
36-40 4.1 | 36-40 | 4.1 |
41-45 4.2 | 41-45 | 4.2 |
46-50 3.8 | 46-50 | 3.8 |
51-55 3.3 | 51-55 | 3.3 |
56-60 3.8 | 56-60 | 3.8 |
Aritzia ROI Score by Usage
Aritzia's ROI score was rated the highest by customers who have used Aritzia's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Aritzia ROI Score by Industry
Aritzia's ROI score was rated the highest by Fashion and Beauty industry customers, and the lowest by Legal industry customers.
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Aritzia Pricing vs. Competitors
Compared to its competitors, Aritzia's ROI score is rated right below Reformation.
| COMPANY | Pricing Score | |
|---|---|---|
| lululemon | 3.9/5 |
| Reformation | 3.9/5 |
| Aritzia | 3.8/5 |
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Aritzia Customer Satisfaction (CSAT)
Aritzia Customer Satisfaction (CSAT) Score
80 / 100
Aritzia has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
36%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
2%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Aritzia Customer Satisfaction
Aritzia's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers who have used Aritzia's products/services for 5 to 10 Years.
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Ranked Aritzia Customer Satisfaction the Highest
Ranked Aritzia Customer Satisfaction the Lowest
Aritzia Customer Satisfaction Score by Gender
Female customers rated Aritzia's Customer Satisfaction score 6 points higher than Male customers.
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79 / 100
MaleVery Satisfied | 42% | |
|---|---|---|
Satisfied | 37% | |
Neither Satisfied nor Dissatisfied | 21% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
85 / 100
FemaleVery Satisfied | 42% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 2% | |
Very Dissatisfied | 1% |
Aritzia Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Aritzia's Customer Satisfaction (CSAT) score was rated 90% according to Caucasian users and customers.
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90 / 100
Very Satisfied
41%
Satisfied
49%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
1%
CSAT according to Hispanic or Latino
Aritzia's Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.
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75 / 100
Very Satisfied
67%
Satisfied
8%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
8%
CSAT according to African American/Black
Aritzia's Customer Satisfaction (CSAT) score was rated 89% according to African American/Black users and customers.
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89 / 100
Very Satisfied
67%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Aritzia's Customer Satisfaction (CSAT) score was rated 70% according to Asian or Pacific Islander users and customers.
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70 / 100
Very Satisfied
36%
Satisfied
34%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
7%
Very Dissatisfied
0%
CSAT according to Other
Aritzia's Customer Satisfaction (CSAT) score was rated 92% according to Other users and customers.
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92 / 100
Very Satisfied
36%
Satisfied
56%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
0%
Aritzia Customer Satisfaction Score by Age
Aritzia's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Aritzia.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 86% | |||||||||||||||
| 26-30 | 79% | |||||||||||||||
| 31-35 | 73% | |||||||||||||||
| 36-40 | 80% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 51-55 | 71% | |||||||||||||||
| 56-60 | 67% |
Aritzia Customer Satisfaction Score by Usage
Aritzia's Customer Satisfaction score was rated the highest by customers who have used Aritzia's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Aritzia Customer Satisfaction Score by Industry
Aritzia's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Insurance industry customers.
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{
"title": "Aritzia Customer Satisfaction Score by Industry",
"text": "Aritzia's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Insurance industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 92,
"stars": 0,
"csatScore": 92,
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"scoreClassName": "",
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{
"label": "Accounting",
"groupId": 495,
"score": 70,
"stars": 0,
"csatScore": 70,
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"scoreClassName": "",
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},
{
"label": "Fashion and Beauty",
"groupId": 497,
"score": 87,
"stars": 0,
"csatScore": 87,
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{
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"groupId": 498,
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"scoreClassName": "max",
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{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 72,
"stars": 0,
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"scoreClassName": "",
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},
{
"label": "Education",
"groupId": 515,
"score": 100,
"stars": 0,
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{
"label": "Government and Public Policy",
"groupId": 521,
"score": 100,
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"scoreClassName": "max",
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{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 89,
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"scoreClassName": "",
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},
{
"label": "Insurance",
"groupId": 526,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "",
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},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 87,
"stars": 0,
"csatScore": 87,
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"scoreClassName": "",
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},
{
"label": "Public Relations and Communications",
"groupId": 550,
"score": 100,
"stars": 0,
"csatScore": 100,
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"scoreClassName": "max",
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},
{
"label": "Retail",
"groupId": 559,
"score": 78,
"stars": 0,
"csatScore": 78,
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}
]
}Aritzia Customer Satisfaction vs. Competitors
Compared to its competitors, Aritzia's Customer Satisfaction score is rated right below Reformation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| lululemon | 84% |
| Reformation | 82% |
| Aritzia | 80% |
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Aritzia Customer Service
4/5
Aritzia has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Aritzia's Customer Service
Address
611 Alexander St #118, Vancouver, BC, V6A 1E1 Canada
Website
https://www.aritzia.com/en/home
Phone Number
604-251-3132
Aritzia's Social Links
Quick Insights into Aritzia Customer Service
Aritzia's Customer Service score was rated highest by customers from the Public Relations and Communications industry, and rated lowest by customers from the Legal industry.
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Ranked Aritzia Customer Service the Highest
Ranked Aritzia Customer Service the Lowest
Aritzia Customer Service Score by Gender
Female customers rated Aritzia's Customer Service score 0.1 stars higher than Male customers.
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Male
3.9/5
Female
4/5
Aritzia Customer Service Score by Ethnicity
Aritzia's Customer Service score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Aritzia.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 4.4 | Hispanic or Latino | 4.4 |
African American/Black 4.5 | African American/Black | 4.5 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 4 | Other | 4 |
Aritzia Customer Service Score by Age
Aritzia's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Aritzia.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.8 | 26-30 | 3.8 |
31-35 3.4 | 31-35 | 3.4 |
36-40 4.1 | 36-40 | 4.1 |
41-45 4.2 | 41-45 | 4.2 |
46-50 3.5 | 46-50 | 3.5 |
51-55 4.1 | 51-55 | 4.1 |
56-60 3.8 | 56-60 | 3.8 |
Aritzia Customer Service Score by Usage
Aritzia's Customer Service score was rated the highest by customers who have used Aritzia's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Aritzia Customer Service Score by Industry
Aritzia's Customer Service score was rated the highest by Public Relations and Communications industry customers, and the lowest by Legal industry customers.
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Aritzia Customer Service vs. Competitors
Compared to its competitors, Aritzia's Customer Service score is rated right above Reformation, and is preceded by lululemon.
| COMPANY | Customer Service Score | |
|---|---|---|
| lululemon | 4.1/5 |
| Aritzia | 4/5 |
| Reformation | 3.9/5 |
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Aritzia as an Employer
4.2/5
Aritzia has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Aritzia scored a 28 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of Aritzia would recommend the brand to a friend. ENPS measures how likely Aritzia employees would recommend working at Aritzia to a friend.
Net Promoter Score
28
NPS Score
| 52% | Promoters |
|---|---|
| 24% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
2
eNPS Score
| 39% | Promoters |
|---|---|
| 24% | Passive |
| 37% | Detractors |
