100
NPS
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Array BioPharma
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About Array BioPharma's Brand
Array BioPharma Inc. is a biopharmaceutical company focused on the discovery, development and commercialization of targeted small molecule Among its major competitors, Array BioPharma is ranked in 1st place for NPS while Merck is 2nd, and Agios Pharmaceuticals is 3rd.Their current market cap is $3.81B
Array BioPharma Ranking
- #1 / 4 of its competitors
Array BioPharma NPS
Array BioPharma's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Array BioPharma's customers would recommend using the product based on a scale of -100 to 100.
Array BioPharma Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Array BioPharma NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
Jul 2024 100 | Jul 2024 | 100 |
How Other Brands Compare
Array BioPharma is ranked first for NPS among its competitors. Merck and Agios Pharmaceuticals come in second and third, with Zogenix coming in at #4. Among those competitors, it is the second most valued company behind Merck.
Array BioPharma |  Merck |  Agios Pharmaceuticals |  Zogenix | |
| Global Ranking | #- | #330 | #- | #- |
| NPS | 100 | 35 | 34 | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $3.81B | $196.60B | $3.62B | $1.28B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Array BioPharma NPS vs. Competitors
Compared to its competitors, Array BioPharma's NPS is rated right above Merck.
| COMPANY | NPS Score | |
|---|---|---|
| Array BioPharma | 100 |
| Merck | 35 |
| Agios Pharmaceuticals | 34 |
 | ARIAD Pharmaceuticals | N/A |
 | GLOBAL BLOOD THERAPEUTICS | N/A |
 | Clinigen Group | N/A |
| Zogenix | -100 |
 | BTG | -100 |
Array BioPharma Customer Satisfaction (CSAT)
Array BioPharma Customer Satisfaction (CSAT) Score
100 / 100
Array BioPharma has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Array BioPharma Customer Satisfaction vs. Competitors
Compared to its competitors, Array BioPharma's Customer Satisfaction score is rated right above Zogenix.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Array BioPharma | 100% |
| Zogenix | 100% |
| BTG | 100% |
| Merck | 79% |
| Agios Pharmaceuticals | 50% |
| ARIAD Pharmaceuticals | 0% |
| GLOBAL BLOOD THERAPEUTICS | 0% |
| Clinigen Group | 0% |
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Array BioPharma as an Employer
3.7/5
Array BioPharma has a 3.7/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Array BioPharma scored a 100 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Array BioPharma would recommend the brand to a friend. ENPS measures how likely Array BioPharma employees would recommend working at Array BioPharma to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
