Ashley Furniture NPS & Customer Reviews

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Ashley Furniture

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Ashley Furniture

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About Ashley Furniture's Brand

Among its major competitors, Ashley Furniture is ranked in 3rd place for NPS while IKEA is 1st, and Wayfair is 2nd. Overall, Ashley Furniture has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $1.28B

Brand at a Glance

52%

Customer Loyalty

1.5/5

Product Quality

1.5/5

Pricing

1.5/5

Customer Service

Ashley Furniture Ranking

^#3 / 4 of its competitors

Ashley Furniture NPS

Ashley Furniture's Net Promoter Score (NPS) is a -78 with 9% Promoters, 4% Passives, and 87% Detractors. Net Promoter Score tracks whether Ashley Furniture's customers would recommend using the product based on a scale of -100 to 100.

Ashley Furniture Overall NPS

-78

NPS

9%	Promoters
4%	Passives
87%	Detractors

Ashley Furniture NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 -78	Feb 2025	-78
Mar 2025 -78	Mar 2025	-78
Apr 2025 -78	Apr 2025	-78
May 2025 -78	May 2025	-78
Jun 2025 -78	Jun 2025	-78
Jul 2025 -78	Jul 2025	-78
Aug 2025 -78	Aug 2025	-78
Sep 2025 -78	Sep 2025	-78
Oct 2025 -78	Oct 2025	-78
Nov 2025 -78	Nov 2025	-78
Dec 2025 -78	Dec 2025	-78
Jan 2026 -78	Jan 2026	-78

How Other Brands Compare

Ashley Furniture is ranked third for NPS among its competitors. IKEA and Wayfair come in first and second, with Made.com coming in at #4. Among those competitors, it is the third most valued company behind Wayfair.

	Ashley Furniture	IKEA	Wayfair	Made.com
Global Ranking	#-	#242	#-	#-
NPS	-78	22	-51	-
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$1.28B	-	$21.31B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Ashley Furniture NPS by Gender

Male customers rated Ashley Furniture's NPS 6 points higher than Female customers.

Male

-85

Ashley Furniture's NPS was rated -85 by Male customers on Comparably.

Promoters

Passives

91%

Detractors

Female

-91

Ashley Furniture's NPS was rated -91 by Female customers on Comparably.

Promoters

Passives

95%

Detractors

Ashley Furniture NPS by Ethnicity

Ashley Furniture's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -90	Caucasian	-90
Hispanic or Latino -90	Hispanic or Latino	-90
African American/Black -78	African American/Black	-78
Asian or Pacific Islander -67	Asian or Pacific Islander	-67
Native American -84	Native American	-84
Other -96	Other	-96

Ashley Furniture NPS by Age

Ashley Furniture's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

20%

76%

26-30

92%

31-35

93%

36-40

91%

41-45

92%

46-50

90%

51-55

94%

56-60

95%

61-65

98%

66+

96%

Ashley Furniture NPS by Usage

Ashley Furniture's NPS was rated the highest by customers who have used Ashley Furniture's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -95	Less than 1 Year	-95
1 to 2 Years -86	1 to 2 Years	-86
2 to 5 Years -87	2 to 5 Years	-87
5 to 10 Years -86	5 to 10 Years	-86
Over 10 Years -87	Over 10 Years	-87

Ashley Furniture NPS vs. Competitors

Compared to its competitors, Ashley Furniture's NPS is rated right below Wayfair.

COMPANY		NPS Score
	IKEA	22
	Wayfair	-51
	Ashley Furniture	-78

Ashley Furniture Customer Reviews

Out of the 259 Ashley Furniture customer reviews 15 were positive and 244 were constructive. Ashley Furniture customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Ashley Furniture Customer Loyalty

52%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

52% of Ashley Furniture users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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52%

48%

Ashley Furniture Customer Loyalty Score by Gender

Female customers rated Ashley Furniture's Customer Loyalty score 1% higher than Male customers.

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Male

52%

Yes

Female

53%

Yes

Ashley Furniture Customer Loyalty Score by Ethnicity

Ashley Furniture's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Ashley Furniture Customer Loyalty Score by Age

Ashley Furniture's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 60%	18-25	60%
26-30 50%	26-30	50%
31-35 45%	31-35	45%
36-40 54%	36-40	54%
41-45 55%	41-45	55%
46-50 59%	46-50	59%
51-55 50%	51-55	50%
56-60 55%	56-60	55%
61-65 53%	61-65	53%
66+ 47%	66+	47%

Ashley Furniture Customer Loyalty Score by Usage

Ashley Furniture's Customer Loyalty score was rated the highest by customers who have used Ashley Furniture's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	30%
1 to 2 Years	45%
2 to 5 Years	62%
5 to 10 Years	71%
Over 10 Years	74%

Ashley Furniture Customer Loyalty Score by Industry

Ashley Furniture's Customer Loyalty score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.

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Tech	55%
Accounting	53%
Aerospace and Aviation	55%
Fashion and Beauty	50%
Architecture and Planning	68%
Arts and Entertainment	55%
Automotive and Transportation	66%
Banking and Financial Services	45%
Biotech and Pharmaceuticals	10%
Business and Consumer Services	52%
Business Supplies and Equipment	78%
Civic and Social Organization	49%
Commercial Real Estate	70%
Computer Hardware	46%
Construction	53%
Consulting	33%
Consumer Goods	28%
Consumer Services	52%
Education	50%
Environmental Services	64%
Facilities Services	70%
Furniture	66%
Government and Public Policy	44%
Healthcare, Hospitals and Medicine	48%
Hospitality	58%
Individual and Family Services	40%
Insurance	57%
Legal	46%
Logistics and Supply Chain	64%
Manufacturing and Machinery	65%
Marketing, Advertising and Research	55%
Mechanical, Civil or Industrial Engineering	46%
Media and Entertainment	33%
Military and Defense	63%
Non-Profit	67%
Energy and Manufacturing	44%
Professional Services	31%
Public Safety	55%
Real Estate	61%
Recreational Facilities and Services	70%
Restaurants	64%
Retail	56%
Staffing and Recruiting	40%
Telecommunications	40%
Transportation	51%
Utilities	23%
Warehousing	78%
Wholesale	78%

Ashley Furniture Customer Loyalty vs. Competitors

Compared to its competitors, Ashley Furniture's Customer Loyalty score is rated right below Wayfair.

COMPANY		Customer Loyalty Score
	IKEA	76%
	Wayfair	61%
	Ashley Furniture	52%

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Ashley Furniture Product Quality

1.5/5

Ashley Furniture has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

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Ashley Furniture Product Information

Ashley Furniture’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Civic and Social Organization industry rated Ashley Furniture's product the highest. Reviewers from the Tech industry rated Ashley Furniture the lowest at 1.5.

Website: https://www.ashleyfurniture.com/

Company Size: 10,000+ Employees

Quick Insights into Ashley Furniture Product Quality

Ashley Furniture's Product Quality score was rated highest by customers from the Civic and Social Organization industry, and rated lowest by customers from the Wholesale industry.

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Ranked Ashley Furniture Product Quality the Highest

Civic and Social Organization	2.1
Asian or Pacific Islander	1.7
1 to 2 Years	1.5

Ranked Ashley Furniture Product Quality the Lowest

Other	1.5
Over 10 Years	1.5
Wholesale	1.5

Ashley Furniture Product Quality Score by Gender

Ashley Furniture's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Ashley Furniture Product Quality Score by Ethnicity

Ashley Furniture's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.6	African American/Black	1.6
Asian or Pacific Islander 1.7	Asian or Pacific Islander	1.7
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Ashley Furniture Product Quality Score by Age

Ashley Furniture's Product Quality score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.

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Summary	Age	Score
18-25 1.5	18-25	1.5
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Ashley Furniture Product Quality Score by Usage

Ashley Furniture's Product Quality score was rated 1.5 stars by customers who have used Ashley Furniture's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Ashley Furniture Product Quality Score by Industry

Ashley Furniture's Product Quality score was rated the highest by Civic and Social Organization industry customers, and the lowest by Wholesale industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Fashion and Beauty	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.6
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Business Supplies and Equipment	1.5
Civic and Social Organization	2.1
Commercial Real Estate	1.5
Computer Hardware	1.5
Construction	1.5
Consulting	1.5
Consumer Goods	1.5
Consumer Services	1.5
Education	1.5
Environmental Services	1.5
Facilities Services	1.5
Furniture	1.9
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Individual and Family Services	1.5
Insurance	1.5
Legal	1.5
Logistics and Supply Chain	1.5
Manufacturing and Machinery	2
Marketing, Advertising and Research	1.5
Mechanical, Civil or Industrial Engineering	1.6
Media and Entertainment	1.5
Military and Defense	1.5
Non-Profit	1.5
Energy and Manufacturing	1.5
Professional Services	1.5
Public Safety	1.5
Real Estate	1.5
Recreational Facilities and Services	1.5
Restaurants	1.5
Retail	1.5
Staffing and Recruiting	1.5
Telecommunications	1.5
Transportation	1.5
Utilities	1.5
Warehousing	1.5
Wholesale	1.5

Ashley Furniture Product Quality vs. Competitors

Compared to its competitors, Ashley Furniture's Product Quality score is rated right below Wayfair.

COMPANY		Product Quality Score
	IKEA	3.6/5
	Wayfair	1.9/5
	Ashley Furniture	1.5/5

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Ashley Furniture Pricing

Ashley Furniture ROI & Value For Money

1.5/5

Ashley Furniture has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.

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Ashley Furniture Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Manufacturing and Machinery industry. The users from the Accounting industry think that they had the lowest ROI from Ashley Furniture.

Quick Insights into Ashley Furniture ROI

Ashley Furniture's ROI score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers from the Warehousing industry.

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Ranked Ashley Furniture ROI the Highest

Manufacturing and Machinery	2.1
African American/Black	1.6
1 to 2 Years	1.5

Ranked Ashley Furniture ROI the Lowest

Other	1.5
Over 10 Years	1.5
Warehousing	1.5

Ashley Furniture ROI Score by Gender

Ashley Furniture's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Ashley Furniture ROI Score by Ethnicity

Ashley Furniture's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.6	African American/Black	1.6
Asian or Pacific Islander 1.6	Asian or Pacific Islander	1.6
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Ashley Furniture ROI Score by Age

Ashley Furniture's ROI score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.

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Summary	Age	Score
18-25 1.5	18-25	1.5
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Ashley Furniture ROI Score by Usage

Ashley Furniture's ROI score was rated 1.5 stars by customers who have used Ashley Furniture's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Ashley Furniture ROI Score by Industry

Ashley Furniture's ROI score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Warehousing industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Fashion and Beauty	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.7
Automotive and Transportation	1.8
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Business Supplies and Equipment	1.5
Civic and Social Organization	1.9
Commercial Real Estate	1.5
Computer Hardware	1.5
Construction	1.5
Consulting	1.5
Consumer Goods	1.5
Consumer Services	1.5
Education	1.5
Environmental Services	1.5
Facilities Services	1.5
Furniture	1.8
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Individual and Family Services	1.6
Insurance	1.5
Legal	1.5
Logistics and Supply Chain	1.5
Manufacturing and Machinery	2.1
Marketing, Advertising and Research	1.5
Mechanical, Civil or Industrial Engineering	1.5
Media and Entertainment	1.5
Military and Defense	1.5
Non-Profit	1.5
Energy and Manufacturing	1.6
Professional Services	1.5
Public Safety	1.5
Real Estate	1.5
Recreational Facilities and Services	1.5
Restaurants	1.5
Retail	1.5
Staffing and Recruiting	1.5
Telecommunications	2
Transportation	1.5
Utilities	1.6
Warehousing	1.5
Wholesale	1.7

Ashley Furniture Pricing vs. Competitors

Compared to its competitors, Ashley Furniture's ROI score is rated right below Wayfair.

COMPANY		Pricing Score
	IKEA	3.6/5
	Wayfair	1.7/5
	Ashley Furniture	1.5/5

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Ashley Furniture Customer Satisfaction (CSAT)

Ashley Furniture Customer Satisfaction (CSAT) Score

13 / 100

Ashley Furniture has an overall Customer Satisfaction score of 13 rated by its users and customers.

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Very Satisfied	8%
Satisfied	5%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	7%
Very Dissatisfied	77%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

77%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Ashley Furniture Customer Satisfaction

Ashley Furniture's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Warehousing industry.

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Ranked Ashley Furniture Customer Satisfaction the Highest

18-25	25%
Logistics and Supply Chain	25%
Asian or Pacific Islander	22%

Ranked Ashley Furniture Customer Satisfaction the Lowest

66+	4%
Less than 1 Year	3%
Warehousing	0%

Ashley Furniture Customer Satisfaction Score by Gender

Male customers rated Ashley Furniture's Customer Satisfaction score 4 points higher than Female customers.

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11 / 100

Male

	Very Satisfied	6%
	Satisfied	5%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	9%
	Very Dissatisfied	78%

7 / 100

Female

	Very Satisfied	4%
	Satisfied	3%
	Neither Satisfied nor Dissatisfied	1%
	Dissatisfied	6%
	Very Dissatisfied	86%

Ashley Furniture Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Ashley Furniture's Customer Satisfaction (CSAT) score was rated 7% according to Caucasian users and customers.

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7 / 100

Very Satisfied	4%
Satisfied	3%
Neither Satisfied nor Dissatisfied	1%
Dissatisfied	7%
Very Dissatisfied	85%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

85%

CSAT according to Hispanic or Latino

Ashley Furniture's Customer Satisfaction (CSAT) score was rated 10% according to Hispanic or Latino users and customers.

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10 / 100

Very Satisfied	8%
Satisfied	2%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	5%
Very Dissatisfied	83%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

83%

CSAT according to African American/Black

Ashley Furniture's Customer Satisfaction (CSAT) score was rated 14% according to African American/Black users and customers.

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14 / 100

Very Satisfied	8%
Satisfied	6%
Neither Satisfied nor Dissatisfied	1%
Dissatisfied	14%
Very Dissatisfied	71%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

71%

CSAT according to Asian or Pacific Islander

Ashley Furniture's Customer Satisfaction (CSAT) score was rated 22% according to Asian or Pacific Islander users and customers.

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22 / 100

Very Satisfied	8%
Satisfied	14%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	3%
Very Dissatisfied	72%

Very Satisfied

Satisfied

14%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

72%

CSAT according to Native American

Ashley Furniture's Customer Satisfaction (CSAT) score was rated 8% according to Native American users and customers.

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8 / 100

Very Satisfied	8%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	15%
Very Dissatisfied	77%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

15%

Very Dissatisfied

77%

CSAT according to Other

Ashley Furniture's Customer Satisfaction (CSAT) score was rated 5% according to Other users and customers.

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5 / 100

Very Satisfied	3%
Satisfied	2%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	4%
Very Dissatisfied	89%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

89%

Ashley Furniture Customer Satisfaction Score by Age

Ashley Furniture's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

18-25

25%

26-30

31-35

36-40

16%

41-45

13%

46-50

11%

51-55

56-60

61-65

66+

Ashley Furniture Customer Satisfaction Score by Usage

Ashley Furniture's Customer Satisfaction score was rated the highest by customers who have used Ashley Furniture's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3
1 to 2 Years	13
2 to 5 Years	9
5 to 10 Years	11
Over 10 Years	11

Ashley Furniture Customer Satisfaction Score by Industry

Ashley Furniture's Customer Satisfaction score was rated the highest by Logistics and Supply Chain industry customers, and the lowest by Warehousing industry customers.

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			"scoreLabel": 10
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 9,
			"stars": 0,
			"csatScore": 9,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 9
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 19,
			"stars": 0,
			"csatScore": 19,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 19
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 22,
			"stars": 0,
			"csatScore": 22,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 22
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 5,
			"stars": 0,
			"csatScore": 5,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 5
		},
		{
			"label": "Biotech and Pharmaceuticals",
			"groupId": 503,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Biotech and Pharmaceuticals customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 10,
			"stars": 0,
			"csatScore": 10,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 10
		},
		{
			"label": "Business Supplies and Equipment",
			"groupId": 505,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Business Supplies and Equipment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Civic and Social Organization",
			"groupId": 507,
			"score": 17,
			"stars": 0,
			"csatScore": 17,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Civic and Social Organization customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 17
		},
		{
			"label": "Commercial Real Estate",
			"groupId": 508,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Commercial Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Computer Hardware",
			"groupId": 509,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Computer Hardware customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 13,
			"stars": 0,
			"csatScore": 13,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 13
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 3,
			"stars": 0,
			"csatScore": 3,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 3
		},
		{
			"label": "Environmental Services",
			"groupId": 516,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Environmental Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Furniture",
			"groupId": 520,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Furniture customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 3,
			"stars": 0,
			"csatScore": 3,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 3
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 16,
			"stars": 0,
			"csatScore": 16,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 16
		},
		{
			"label": "Individual and Family Services",
			"groupId": 525,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Individual and Family Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 10,
			"stars": 0,
			"csatScore": 10,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 10
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Logistics and Supply Chain",
			"groupId": 531,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Logistics and Supply Chain customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 25
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 22,
			"stars": 0,
			"csatScore": 22,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 22
		},
		{
			"label": "Mechanical, Civil or Industrial Engineering",
			"groupId": 536,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Mechanical, Civil or Industrial Engineering customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Media and Entertainment",
			"groupId": 537,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Media and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 7,
			"stars": 0,
			"csatScore": 7,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 7
		},
		{
			"label": "Public Safety",
			"groupId": 551,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Public Safety customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 10,
			"stars": 0,
			"csatScore": 10,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 10
		},
		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Restaurants customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 12,
			"stars": 0,
			"csatScore": 12,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 12
		},
		{
			"label": "Staffing and Recruiting",
			"groupId": 563,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Staffing and Recruiting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Telecommunications",
			"groupId": 564,
			"score": 12,
			"stars": 0,
			"csatScore": 12,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Telecommunications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 12
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 13,
			"stars": 0,
			"csatScore": 13,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 13
		},
		{
			"label": "Utilities",
			"groupId": 568,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Utilities customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Warehousing",
			"groupId": 570,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Ashley Furniture's Customer Satisfaction score is  rated by Warehousing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		}
	]
}

Tech	16
Accounting	10
Aerospace and Aviation	9
Architecture and Planning	14
Arts and Entertainment	19
Automotive and Transportation	22
Banking and Financial Services	5
Biotech and Pharmaceuticals	0
Business and Consumer Services	10
Business Supplies and Equipment	0
Civic and Social Organization	17
Commercial Real Estate	0
Computer Hardware	0
Construction	13
Consulting	14
Consumer Goods	0
Consumer Services	0
Education	3
Environmental Services	0
Furniture	20
Government and Public Policy	0
Healthcare, Hospitals and Medicine	3
Hospitality	16
Individual and Family Services	0
Insurance	10
Legal	0
Logistics and Supply Chain	25
Manufacturing and Machinery	14
Marketing, Advertising and Research	22
Mechanical, Civil or Industrial Engineering	0
Media and Entertainment	0
Military and Defense	0
Non-Profit	0
Energy and Manufacturing	0
Professional Services	7
Public Safety	0
Real Estate	10
Restaurants	0
Retail	12
Staffing and Recruiting	0
Telecommunications	12
Transportation	13
Utilities	0
Warehousing	0

Ashley Furniture Customer Satisfaction vs. Competitors

Compared to its competitors, Ashley Furniture's Customer Satisfaction score is rated right below Wayfair.

COMPANY		Customer Satisfaction (CSAT) Score
	IKEA	71%
	Wayfair	26%
	Ashley Furniture	13%

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Ashley Furniture Customer Service

1.5/5

Ashley Furniture has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

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About Ashley Furniture's Customer Service

Website

https://www.ashleyfurniture.com/

Quick Insights into Ashley Furniture Customer Service

Ashley Furniture's Customer Service score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers from the Wholesale industry.

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Ranked Ashley Furniture Customer Service the Highest

Manufacturing and Machinery	1.6
1 to 2 Years	1.5
18-25	1.5

Ranked Ashley Furniture Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Wholesale	1.5

Ashley Furniture Customer Service Score by Gender

Ashley Furniture's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Ashley Furniture Customer Service Score by Ethnicity

Ashley Furniture's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Ashley Furniture Customer Service Score by Age

Ashley Furniture's Customer Service score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.

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100

Summary	Age	Customer Service Score
18-25 1.5	18-25	1.5
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Ashley Furniture Customer Service Score by Usage

Ashley Furniture's Customer Service score was rated 1.5 stars by customers who have used Ashley Furniture's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Ashley Furniture Customer Service Score by Industry

Ashley Furniture's Customer Service score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Wholesale industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Fashion and Beauty	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Business Supplies and Equipment	1.5
Civic and Social Organization	1.5
Commercial Real Estate	1.5
Computer Hardware	1.5
Construction	1.5
Consulting	1.5
Consumer Goods	1.5
Consumer Services	1.5
Education	1.5
Environmental Services	1.5
Facilities Services	1.5
Furniture	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Individual and Family Services	1.5
Insurance	1.5
Legal	1.5
Logistics and Supply Chain	1.5
Manufacturing and Machinery	1.6
Marketing, Advertising and Research	1.5
Mechanical, Civil or Industrial Engineering	1.5
Media and Entertainment	1.5
Military and Defense	1.5
Non-Profit	1.5
Energy and Manufacturing	1.5
Professional Services	1.5
Public Safety	1.5
Real Estate	1.5
Recreational Facilities and Services	1.5
Restaurants	1.5
Retail	1.5
Staffing and Recruiting	1.5
Telecommunications	1.5
Transportation	1.5
Utilities	1.5
Warehousing	1.5
Wholesale	1.5

Ashley Furniture Customer Service vs. Competitors

Compared to its competitors, Ashley Furniture's Customer Service score is rated right below Wayfair.

COMPANY		Customer Service Score
	IKEA	3.5/5
	Wayfair	1.7/5
	Ashley Furniture	1.5/5

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Ashley Furniture as an Employer

2.5/5

Ashley Furniture has a 2.5/5 stars for its overall company culture rated by their employees

bottom

15%

CEO of Ashley Furniture

Todd Wanek

In the Bottom 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Ashley Furniture scored a -78 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Ashley Furniture would recommend the brand to a friend. ENPS measures how likely Ashley Furniture employees would recommend working at Ashley Furniture to a friend.

Net Promoter Score

-78

NPS Score

9%	Promoters
4%	Passive
87%	Detractors

Employee Net Promoter Score

-34

eNPS Score

27%	Promoters
12%	Passive
61%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail