-100
NPS
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Assurant Solutions
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About Assurant Solutions' Brand
Assurant Solutions helps protect the things that matter to you. Among its major competitors, Assurant Solutions is ranked in 4th place for NPS while The Cigna Group is 1st, and GEICO is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Assurant Solutions Ranking
- #4 / 4 of its competitors
Assurant Solutions NPS
Assurant Solutions's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Assurant Solutions's customers would recommend using the product based on a scale of -100 to 100.
Assurant Solutions Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Assurant Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -100 | Dec 2024 | -100 |
How Other Brands Compare
Assurant Solutions is ranked #4 for NPS among its competitors. The Cigna Group and GEICO come in first and second, with Asurion coming in at third.
Assurant Solutions |  The Cigna Group |  GEICO |  Asurion | |
| Global Ranking | #- | #500 | #- | #- |
| NPS | -100 | -7 | -64 | -70 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $84.22B | $587.82B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Assurant Solutions NPS vs. Competitors
Compared to its competitors, Assurant Solutions's NPS is rated right below Asurion.
| COMPANY | NPS Score | |
|---|---|---|
 | AETEA | N/A |
| The Cigna Group | -7 |
| GEICO | -64 |
| Asurion | -70 |
| Assurant Solutions | -100 |
Assurant Solutions Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Assurant Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Assurant Solutions Customer Loyalty vs. Competitors
Compared to its competitors, Assurant Solutions's Customer Loyalty score is rated right above AETEA, and is preceded by Asurion.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The Cigna Group | 73% |
| GEICO | 71% |
| Asurion | 71% |
| Assurant Solutions | 10% |
| AETEA | N/A |
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Assurant Solutions Product Quality
1.5/5
Assurant Solutions has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Assurant Solutions Product Information
Assurant Solutions’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
FinTech
Insurance
Assurant Solutions Product Quality vs. Competitors
Compared to its competitors, Assurant Solutions's Product Quality score is rated right above AETEA, and is preceded by Asurion.
| COMPANY | Product Quality Score | |
|---|---|---|
| The Cigna Group | 3/5 |
| GEICO | 1.8/5 |
| Asurion | 1.5/5 |
| Assurant Solutions | 1.5/5 |
| AETEA | N/A |
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Assurant Solutions Pricing
Assurant Solutions ROI & Value For Money
1.5/5
Assurant Solutions has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Assurant Solutions Pricing vs. Competitors
Compared to its competitors, Assurant Solutions's ROI score is rated right above AETEA, and is preceded by Asurion.
| COMPANY | Pricing Score | |
|---|---|---|
| The Cigna Group | 2.9/5 |
| GEICO | 1.7/5 |
| Asurion | 1.5/5 |
| Assurant Solutions | 1.5/5 |
| AETEA | N/A |
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Assurant Solutions Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Assurant Solutions Customer Satisfaction vs. Competitors
Compared to its competitors, Assurant Solutions's Customer Satisfaction score is rated right above AETEA, and is preceded by GEICO.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Cigna Group | 48% |
| Asurion | 11% |
| GEICO | 7% |
| Assurant Solutions | 0% |
| AETEA | 0% |
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Assurant Solutions Customer Service
1.5/5
Assurant Solutions has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Assurant Solutions's Customer Service
Address
440 Mt. Rushmore Road, Rapid City, SD
Website
http://www.assurantsolutions.com/
Phone Number
(800) 533-2220
Assurant Solutions Customer Service vs. Competitors
Compared to its competitors, Assurant Solutions's Customer Service score is rated right above AETEA, and is preceded by Asurion.
| COMPANY | Customer Service Score | |
|---|---|---|
| The Cigna Group | 3/5 |
| GEICO | 1.8/5 |
| Asurion | 1.5/5 |
| Assurant Solutions | 1.5/5 |
| AETEA | N/A |
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Assurant Solutions as an Employer
4.3/5
Assurant Solutions has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Assurant Solutions scored a -100 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Assurant Solutions would recommend the brand to a friend. ENPS measures how likely Assurant Solutions employees would recommend working at Assurant Solutions to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
