17
NPS
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Atieva
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About Atieva's Brand
Atieva is a Silicon Valley company that designs, develops, and builds electric vehicles. Among its major competitors, Atieva is ranked in 2nd place for NPS while Tesla is 1st, and Seeo is 3rd.
Brand at a Glance
69%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service
Atieva Ranking
- #2 / 4 of its competitors
Atieva NPS
Atieva's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Atieva's customers would recommend using the product based on a scale of -100 to 100.
Atieva Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Atieva NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Dec 2021 50 | Dec 2021 | 50 |
Feb 2022 40 | Feb 2022 | 40 |
Aug 2022 17 | Aug 2022 | 17 |
How Other Brands Compare
Atieva is ranked second for NPS among its competitors. Tesla and Seeo come in first and third, with Boston Power coming in at #4.
Atieva |  Tesla |  Boston Power | Seeo | |
| Global Ranking | #- | #32 | #- | #- |
| NPS | 17 | 29 | - | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $635.18B | $54.46B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Atieva NPS by Gender
Atieva's NPS was rated 100 by Male customers on Comparably.
Male
100
Atieva's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Atieva's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Atieva NPS by Ethnicity
Atieva's NPS was rated 100 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 100 | Other | 100 |
Atieva NPS by Usage
Atieva's NPS was rated 100 points by customers who have used Atieva's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 100 | 1 to 2 Years | 100 |
Atieva NPS vs. Competitors
Compared to its competitors, Atieva's NPS is rated right above Boston Power, and is preceded by Tesla.
| COMPANY | NPS Score | |
|---|---|---|
| Tesla | 29 |
| Atieva | 17 |
| Boston Power | N/A |
| Seeo | -100 |
Atieva Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Atieva users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Atieva Customer Loyalty Score by Gender
Atieva's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Atieva Customer Loyalty Score by Ethnicity
Atieva's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Atieva.
100
out of 100
Other
Atieva Customer Loyalty Score by Usage
Atieva's Customer Loyalty score was rated 100% by customers who have used Atieva's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Atieva Customer Loyalty vs. Competitors
Compared to its competitors, Atieva's Customer Loyalty score is rated right above Seeo, and is preceded by Tesla.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tesla | 77% |
| Atieva | 69% |
| Seeo | 10% |
| Boston Power | N/A |
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Atieva Product Quality
3.4/5
Atieva has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Atieva Product Information
Atieva’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.atieva.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Travel
Quick Insights into Atieva Product Quality
Atieva's Product Quality score was rated highest by customers who have used Atieva's products/services for 1 to 2 Years.
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Ranked Atieva Product Quality the Highest
Atieva Product Quality Score by Gender
Atieva's Product Quality score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
Atieva Product Quality Score by Ethnicity
Atieva's Product Quality score was rated 5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Atieva.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 5 | Other | 5 |
Atieva Product Quality Score by Usage
Atieva's Product Quality score was rated 5 stars by customers who have used Atieva's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Atieva Product Quality vs. Competitors
Compared to its competitors, Atieva's Product Quality score is rated right above Seeo, and is preceded by Tesla.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tesla | 3.9/5 |
| Atieva | 3.4/5 |
| Seeo | 2.5/5 |
| Boston Power | N/A |
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Atieva Pricing
Atieva ROI & Value For Money
3.4/5
Atieva has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Atieva ROI
Atieva's ROI score was rated highest by customers who have used Atieva's products/services for 1 to 2 Years.
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Ranked Atieva ROI the Highest
Atieva ROI Score by Gender
Atieva's ROI score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Atieva.
Male
5/5
Female
N/A
Atieva ROI Score by Ethnicity
Atieva's ROI score was rated 5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Atieva.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 5 | Other | 5 |
Atieva ROI Score by Usage
Atieva's ROI score was rated 5 stars by customers who have used Atieva's products/services for 1 to 2 Years.
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Atieva Pricing vs. Competitors
Compared to its competitors, Atieva's ROI score is rated right above Seeo, and is preceded by Tesla.
| COMPANY | Pricing Score | |
|---|---|---|
| Tesla | 3.9/5 |
| Atieva | 3.4/5 |
| Seeo | 2.5/5 |
| Boston Power | N/A |
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Atieva Customer Satisfaction (CSAT)
Atieva Customer Satisfaction (CSAT) Score
80 / 100
Atieva has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Atieva Customer Satisfaction
Atieva's Customer Satisfaction score was rated highest by customers who have used Atieva's products/services for 1 to 2 Years.
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Ranked Atieva Customer Satisfaction the Highest
Atieva Customer Satisfaction Score by Gender
Atieva's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Atieva.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Atieva Customer Satisfaction Score by Ethnicity
CSAT according to Other
Atieva's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Atieva.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Atieva Customer Satisfaction Score by Usage
Atieva's Customer Satisfaction score was rated 100 points by customers who have used Atieva's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Atieva Customer Satisfaction vs. Competitors
Compared to its competitors, Atieva's Customer Satisfaction score is rated right above Tesla.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Atieva | 80% |
| Tesla | 74% |
| Seeo | 0% |
| Boston Power | 0% |
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Atieva Customer Service
3.2/5
Atieva has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Atieva's Customer Service
Address
125 Constitution Drive, Menlo Park, CA
Website
http://www.atieva.com
Phone Number
6508675309
Quick Insights into Atieva Customer Service
Atieva's Customer Service score was rated highest by customers who have used Atieva's products/services for 1 to 2 Years.
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Ranked Atieva Customer Service the Highest
Atieva Customer Service Score by Gender
Atieva's Customer Service score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
Atieva Customer Service Score by Ethnicity
Atieva's Customer Service score was rated 5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Atieva.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 5 | Other | 5 |
Atieva Customer Service Score by Usage
Atieva's Customer Service score was rated 5 stars by customers who have used Atieva's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Atieva Customer Service vs. Competitors
Compared to its competitors, Atieva's Customer Service score is rated right above Seeo, and is preceded by Tesla.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tesla | 3.8/5 |
| Atieva | 3.2/5 |
| Seeo | 2.5/5 |
| Boston Power | N/A |
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Atieva as an Employer
3.7/5
Atieva has a 3.7/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Atieva scored a 17 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Atieva would recommend the brand to a friend. ENPS measures how likely Atieva employees would recommend working at Atieva to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
