-100
NPS
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Audicus
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About Audicus' Brand
Audicus is an e-commerce startup that offers high-tech, affordable hearing aids online. Among its major competitors, Audicus is ranked in 3rd place for NPS while Costco is 1st, and Phonak AG is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Audicus Ranking
- #3 / 4 of its competitors
Audicus NPS
Audicus's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Audicus's customers would recommend using the product based on a scale of -100 to 100.
Audicus Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Audicus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -100 | Dec 2024 | -100 |
How Other Brands Compare
Audicus is ranked third for NPS among its competitors. Costco and Phonak AG come in first and second, with Embrace coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Audicus Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Audicus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Audicus Customer Loyalty vs. Competitors
Compared to its competitors, Audicus's Customer Loyalty score is rated right above Embrace, and is preceded by Costco.
Unlock Audicus Customer Loyalty vs. Competitors Data
VS
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Audicus Product Quality
1.5/5
Audicus has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Audicus Product Information
Audicus’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.audicus.com
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
Healthcare
Audicus Product Quality vs. Competitors
Compared to its competitors, Audicus's Product Quality score is rated right above Embrace, and is preceded by Phonak AG.
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Audicus Pricing
Audicus ROI & Value For Money
1.5/5
Audicus has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Audicus Pricing vs. Competitors
Compared to its competitors, Audicus's ROI score is rated right above Embrace, and is preceded by Phonak AG.
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Audicus Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Audicus Customer Satisfaction vs. Competitors
Compared to its competitors, Audicus's Customer Satisfaction score is rated right above Embrace, and is preceded by Phonak AG.
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Audicus Customer Service
1.5/5
Audicus has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Audicus's Customer Service
Address
6 East 32nd St., 6th Floor, New York City, NY
Website
http://www.audicus.com
Phone Number
(888) 979-6918
Audicus Customer Service vs. Competitors
Compared to its competitors, Audicus's Customer Service score is rated right above Embrace, and is preceded by Phonak AG.
Unlock Audicus Customer Service vs. Competitors Data
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Audicus as an Employer
4.3/5
Audicus has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Audicus scored a -100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Audicus would recommend the brand to a friend. ENPS measures how likely Audicus employees would recommend working at Audicus to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
