-100
NPS
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Australian Unity
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About Australian Unity's Brand
Among its major competitors, Australian Unity is ranked in 3rd place for NPS while Bupa is 1st, and UnitedHealth Group is 2nd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Australian Unity Ranking
- #3 / 3 of its competitors
Australian Unity NPS
Australian Unity's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Australian Unity's customers would recommend using the product based on a scale of -100 to 100.
Australian Unity Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Australian Unity NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -100 | Nov 2023 | -100 |
How Other Brands Compare
Australian Unity is ranked third for NPS among its competitors. Bupa and UnitedHealth Group come in first and second.
Australian Unity |  UnitedHealth Group |  Bupa | |
| Global Ranking | #- | #198 | #- |
| NPS | -100 | -14 | 10 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $344.29B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Australian Unity NPS vs. Competitors
Compared to its competitors, Australian Unity's NPS is rated right below UnitedHealth Group.
| COMPANY | NPS Score | |
|---|---|---|
| Bupa | 10 |
| UnitedHealth Group | -14 |
| Australian Unity | -100 |
Australian Unity Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Australian Unity users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Australian Unity Customer Loyalty vs. Competitors
Compared to its competitors, Australian Unity's Customer Loyalty score is rated right above Bupa.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Australian Unity | 100% |
| Bupa | 85% |
| UnitedHealth Group | 69% |
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Australian Unity Product Quality
1.5/5
Australian Unity has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Australian Unity Product Information
Australian Unity’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Australian Unity Product Quality vs. Competitors
Compared to its competitors, Australian Unity's Product Quality score is rated right below UnitedHealth Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bupa | 3.7/5 |
| UnitedHealth Group | 2.9/5 |
| Australian Unity | 1.5/5 |
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Australian Unity Pricing
Australian Unity ROI & Value For Money
1.5/5
Australian Unity has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Australian Unity Pricing vs. Competitors
Compared to its competitors, Australian Unity's ROI score is rated right below UnitedHealth Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Bupa | 3.6/5 |
| UnitedHealth Group | 2.9/5 |
| Australian Unity | 1.5/5 |
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Australian Unity Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Australian Unity Customer Satisfaction vs. Competitors
Compared to its competitors, Australian Unity's Customer Satisfaction score is rated right below UnitedHealth Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bupa | 74% |
| UnitedHealth Group | 49% |
| Australian Unity | 0% |
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Australian Unity Customer Service
1.5/5
Australian Unity has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Australian Unity's Customer Service
Address
Australia
Website
http://www.australianunity.com.au
Australian Unity Customer Service vs. Competitors
Compared to its competitors, Australian Unity's Customer Service score is rated right below UnitedHealth Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bupa | 3.7/5 |
| UnitedHealth Group | 2.9/5 |
| Australian Unity | 1.5/5 |
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Consumer vs. Employees
Australian Unity scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Australian Unity would recommend the brand to a friend. ENPS measures how likely Australian Unity employees would recommend working at Australian Unity to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
