-64
NPS
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AutoAnything
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About AutoAnything's Brand
AutoAnything is one of America's largest and fastest growing online retailers of specialized automotive products. Among its major competitors, AutoAnything is ranked in 3rd place for NPS while JCWhitney.com is 1st, and AutoZone is 2nd.
Brand at a Glance
64%
Customer Loyalty
1.7/5
Product Quality
1.8/5
Pricing
1.6/5
Customer Service
AutoAnything Ranking
- #3 / 4 of its competitors
AutoAnything NPS
AutoAnything's Net Promoter Score (NPS) is a -64 with 13% Promoters, 10% Passives, and 77% Detractors. Net Promoter Score tracks whether AutoAnything's customers would recommend using the product based on a scale of -100 to 100.
AutoAnything Overall NPS
| 13% | Promoters |
|---|---|
| 10% | Passives |
| 77% | Detractors |
AutoAnything NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -54 | Sep 2021 | -54 |
Oct 2021 -42 | Oct 2021 | -42 |
Nov 2021 -40 | Nov 2021 | -40 |
Jan 2022 -51 | Jan 2022 | -51 |
Feb 2022 -55 | Feb 2022 | -55 |
Apr 2022 -57 | Apr 2022 | -57 |
May 2022 -52 | May 2022 | -52 |
Nov 2022 -55 | Nov 2022 | -55 |
Mar 2023 -56 | Mar 2023 | -56 |
Jun 2023 -58 | Jun 2023 | -58 |
Jul 2023 -63 | Jul 2023 | -63 |
Aug 2023 -66 | Aug 2023 | -66 |
How Other Brands Compare
AutoAnything is ranked third for NPS among its competitors. JCWhitney.com and AutoZone come in first and second, with Automax Styling coming in at #4.
AutoAnything |  AutoZone |  JCWhitney.com |  Automax Styling | |
| Global Ranking | #- | #408 | #- | #- |
| NPS | -64 | -6 | 100 | - |
| Valuation Updated every 24 hours for public companies | - | $43.48B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AutoAnything NPS by Gender
AutoAnything's NPS was rated -82 by Male customers on Comparably.
Male
-82
AutoAnything's NPS was rated -82 by Male customers on Comparably.
6%
Promoters
6%
Passives
88%
Detractors
Female
N/A
AutoAnything's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
AutoAnything NPS by Ethnicity
AutoAnything's NPS was rated -84 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -84 | Caucasian | -84 |
AutoAnything NPS by Age
AutoAnything's NPS was rated -72 points by customers ages 66+ on Comparably.
AutoAnything NPS by Usage
AutoAnything's NPS was rated the highest by customers who have used AutoAnything's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -82 | Less than 1 Year | -82 |
1 to 2 Years -67 | 1 to 2 Years | -67 |
AutoAnything NPS vs. Competitors
Compared to its competitors, AutoAnything's NPS is rated right below AutoZone.
| COMPANY | NPS Score | |
|---|---|---|
| JCWhitney.com | 100 |
| Automax Styling | N/A |
| AutoZone | -6 |
| AutoAnything | -64 |
AutoAnything Customer Reviews
Out of the 7 AutoAnything customer reviews 0 were positive and 7 were constructive. AutoAnything customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
AutoAnything Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of AutoAnything users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AutoAnything Customer Loyalty Score by Gender
AutoAnything's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
AutoAnything Customer Loyalty Score by Ethnicity
AutoAnything's Customer Loyalty score was rated 63% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of AutoAnything.
63
out of 100
Caucasian
AutoAnything Customer Loyalty Score by Age
AutoAnything's Customer Loyalty score was rated 61% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of AutoAnything.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 61% | 66+ | 61% |
AutoAnything Customer Loyalty Score by Usage
AutoAnything's Customer Loyalty score was rated the highest by customers who have used AutoAnything's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
AutoAnything Customer Loyalty Score by Industry
AutoAnything's Customer Loyalty score was rated 49% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
AutoAnything Customer Loyalty vs. Competitors
Compared to its competitors, AutoAnything's Customer Loyalty score is rated right above Automax Styling, and is preceded by AutoZone.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| JCWhitney.com | 100% |
| AutoZone | 77% |
| AutoAnything | 64% |
| Automax Styling | N/A |
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AutoAnything Product Quality
1.7/5
AutoAnything has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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AutoAnything Product Information
AutoAnything’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated AutoAnything's product the highest.
- Website
- http://www.autoanything.com
- Company Size
- 51-200 Employees
Industry
Automotive and Transportation
Quick Insights into AutoAnything Product Quality
AutoAnything's Product Quality score was rated highest by customers who have used AutoAnything's products/services for 1 to 2 Years, and rated lowest by customers who have used AutoAnything's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked AutoAnything's Product Quality.
Ranked AutoAnything Product Quality the Highest
Ranked AutoAnything Product Quality the Lowest
AutoAnything Product Quality Score by Gender
AutoAnything's Product Quality score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
AutoAnything Product Quality Score by Ethnicity
AutoAnything's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of AutoAnything.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
AutoAnything Product Quality Score by Age
AutoAnything's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
AutoAnything Product Quality Score by Usage
AutoAnything's Product Quality score was rated the highest by customers who have used AutoAnything's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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AutoAnything Product Quality Score by Industry
AutoAnything's Product Quality score was rated 1.5 stars by Tech industry customers.
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AutoAnything Product Quality vs. Competitors
Compared to its competitors, AutoAnything's Product Quality score is rated right above Automax Styling, and is preceded by AutoZone.
| COMPANY | Product Quality Score | |
|---|---|---|
| JCWhitney.com | 5/5 |
| AutoZone | 3/5 |
| AutoAnything | 1.7/5 |
| Automax Styling | N/A |
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AutoAnything Pricing
AutoAnything ROI & Value For Money
1.8/5
AutoAnything has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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AutoAnything Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into AutoAnything ROI
AutoAnything's ROI score was rated highest by customers who have used AutoAnything's products/services for 1 to 2 Years, and rated lowest by customers who have used AutoAnything's products/services for Less than 1 Year.
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Ranked AutoAnything ROI the Highest
Ranked AutoAnything ROI the Lowest
AutoAnything ROI Score by Gender
AutoAnything's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
AutoAnything ROI Score by Ethnicity
AutoAnything's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of AutoAnything.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
AutoAnything ROI Score by Age
AutoAnything's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of AutoAnything.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
AutoAnything ROI Score by Usage
AutoAnything's ROI score was rated the highest by customers who have used AutoAnything's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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AutoAnything ROI Score by Industry
AutoAnything's ROI score was rated 1.5 stars by Tech industry customers.
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AutoAnything Pricing vs. Competitors
Compared to its competitors, AutoAnything's ROI score is rated right above Automax Styling, and is preceded by AutoZone.
| COMPANY | Pricing Score | |
|---|---|---|
| JCWhitney.com | 5/5 |
| AutoZone | 3/5 |
| AutoAnything | 1.8/5 |
| Automax Styling | N/A |
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AutoAnything Customer Satisfaction (CSAT)
AutoAnything Customer Satisfaction (CSAT) Score
11 / 100
AutoAnything has an overall Customer Satisfaction score of 11 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AutoAnything Customer Satisfaction
AutoAnything's Customer Satisfaction score was rated highest by customers ages 66+.
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Ranked AutoAnything Customer Satisfaction the Highest
AutoAnything Customer Satisfaction Score by Gender
AutoAnything's Customer Satisfaction score was rated 15 by Male customers on Comparably.
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15 / 100
MaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 23% | |
Very Dissatisfied | 62% |
AutoAnything Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
AutoAnything's Customer Satisfaction (CSAT) score was rated 18% according to Caucasian users and customers.
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18 / 100
Very Satisfied
18%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
27%
Very Dissatisfied
55%
AutoAnything Customer Satisfaction Score by Age
AutoAnything's Customer Satisfaction score was rated 33 points by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 33% |
AutoAnything Customer Satisfaction Score by Usage
AutoAnything's Customer Satisfaction score was rated 20 points by customers who have used AutoAnything's products/services for Less than 1 Year.
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AutoAnything Customer Satisfaction Score by Industry
AutoAnything's Customer Satisfaction score was rated 20 points by Tech industry customers.
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{
"title": "AutoAnything Customer Satisfaction Score by Industry",
"text": "AutoAnything's Customer Satisfaction score was rated 20 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "AutoAnything's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 20
}
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}AutoAnything Customer Satisfaction vs. Competitors
Compared to its competitors, AutoAnything's Customer Satisfaction score is rated right above Automax Styling, and is preceded by AutoZone.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| JCWhitney.com | 100% |
| AutoZone | 51% |
| AutoAnything | 11% |
| Automax Styling | 0% |
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AutoAnything Customer Service
1.6/5
AutoAnything has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
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About AutoAnything's Customer Service
Address
6602 Convoy Court, Suite 200, San Diego, CA 92111
Website
http://www.autoanything.com
Phone Number
8585698111
AutoAnything's Social Links
Quick Insights into AutoAnything Customer Service
AutoAnything's Customer Service score was rated highest by customers who have used AutoAnything's products/services for 1 to 2 Years, and rated lowest by customers who have used AutoAnything's products/services for Less than 1 Year.
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Ranked AutoAnything Customer Service the Highest
Ranked AutoAnything Customer Service the Lowest
AutoAnything Customer Service Score by Gender
AutoAnything's Customer Service score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
AutoAnything Customer Service Score by Ethnicity
AutoAnything's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of AutoAnything.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
AutoAnything Customer Service Score by Age
AutoAnything's Customer Service score was rated 1.9 stars by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.9 | 66+ | 1.9 |
AutoAnything Customer Service Score by Usage
AutoAnything's Customer Service score was rated the highest by customers who have used AutoAnything's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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AutoAnything Customer Service Score by Industry
AutoAnything's Customer Service score was rated 1.5 stars by Tech industry customers.
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AutoAnything Customer Service vs. Competitors
Compared to its competitors, AutoAnything's Customer Service score is rated right above Automax Styling, and is preceded by AutoZone.
| COMPANY | Customer Service Score | |
|---|---|---|
| JCWhitney.com | 5/5 |
| AutoZone | 2.9/5 |
| AutoAnything | 1.6/5 |
| Automax Styling | N/A |
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AutoAnything as an Employer
Consumer vs. Employees
AutoAnything scored a -64 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of AutoAnything would recommend the brand to a friend. ENPS measures how likely AutoAnything employees would recommend working at AutoAnything to a friend.
Net Promoter Score
-64
NPS Score
| 13% | Promoters |
|---|---|
| 10% | Passive |
| 77% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
