-100
NPS
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Axis Group
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About Axis Group's Brand
The best in Data Analytics consulting Among its major competitors, Axis Group is ranked in 2nd place for NPS while SAS is 1st.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Axis Group Ranking
- #2 / 2 of its competitors
Axis Group NPS
Axis Group's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Axis Group's customers would recommend using the product based on a scale of -100 to 100.
Axis Group Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Axis Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2026 -100 | Mar 2026 | -100 |
How Other Brands Compare
Axis Group is ranked second for NPS among its competitors. SAS comes in first.
Axis Group |  SAS | |
| Global Ranking | #- | #672 |
| NPS | -100 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Axis Group NPS vs. Competitors
Compared to its competitors, Axis Group's NPS is rated right below SAS.
| COMPANY | NPS Score | |
|---|---|---|
| SAS | 27 |
| Axis Group | -100 |
Axis Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Axis Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Axis Group Customer Loyalty vs. Competitors
Compared to its competitors, Axis Group's Customer Loyalty score is rated right above SAS.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Axis Group | 100% |
| SAS | 80% |
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Axis Group Product Quality
1.5/5
Axis Group has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Axis Group Product Information
Axis Group’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.axisgroup.com/
- Company Size
- 51-200 Employees
Industry
Consulting
Axis Group Product Quality vs. Competitors
Compared to its competitors, Axis Group's Product Quality score is rated right below SAS.
| COMPANY | Product Quality Score | |
|---|---|---|
| SAS | 4/5 |
| Axis Group | 1.5/5 |
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VS
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Axis Group Pricing
Axis Group ROI & Value For Money
1.5/5
Axis Group has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Axis Group Pricing vs. Competitors
Compared to its competitors, Axis Group's ROI score is rated right below SAS.
| COMPANY | Pricing Score | |
|---|---|---|
| SAS | 3.9/5 |
| Axis Group | 1.5/5 |
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Axis Group Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Axis Group Customer Satisfaction vs. Competitors
Compared to its competitors, Axis Group's Customer Satisfaction score is rated right below SAS.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SAS | 74% |
| Axis Group | 0% |
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Axis Group Customer Service
1.5/5
Axis Group has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Axis Group's Customer Service
Address
300 Connell Drive Suite 3000, Berkeley Heights, NJ 07922
Website
http://www.axisgroup.com/
Phone Number
9084032005
Axis Group Customer Service vs. Competitors
Compared to its competitors, Axis Group's Customer Service score is rated right below SAS.
| COMPANY | Customer Service Score | |
|---|---|---|
| SAS | 3.9/5 |
| Axis Group | 1.5/5 |
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Axis Group as an Employer
2.6/5
Axis Group has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Axis Group scored a -100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Axis Group would recommend the brand to a friend. ENPS measures how likely Axis Group employees would recommend working at Axis Group to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
