-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
BabyCenter
Marketing or Exec? Claim Your Free Account
About BabyCenter's Brand
BabyCenter, a subsidiary of Johnson & Johnson, is a website providing conception, pregnancy, birth, and early childhood related information. Among its major competitors, BabyCenter is ranked in 3rd place for NPS while Zulily is 1st, and Babyage is 2nd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
BabyCenter Ranking
- #3 / 4 of its competitors
BabyCenter NPS
BabyCenter's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether BabyCenter's customers would recommend using the product based on a scale of -100 to 100.
BabyCenter Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
BabyCenter NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
How Other Brands Compare
BabyCenter is ranked third for NPS among its competitors. Zulily and Babyage come in first and second, with Alt12 Apps coming in at #4.
BabyCenter |  Zulily |  Babyage |  Alt12 Apps | |
| Global Ranking | #- | #292 | #- | #- |
| NPS | -100 | 0 | 0 | - |
| Valuation Updated every 24 hours for public companies | - | $3.03B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BabyCenter NPS vs. Competitors
Compared to its competitors, BabyCenter's NPS is rated right below Clue.
| COMPANY | NPS Score | |
|---|---|---|
| Zulily | 0 |
| Babyage | 0 |
 | Totspot | N/A |
 | Clue | N/A |
| BabyCenter | -100 |
BabyCenter Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of BabyCenter users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BabyCenter Customer Loyalty vs. Competitors
Compared to its competitors, BabyCenter's Customer Loyalty score is rated right above Zulily, and is preceded by Babyage.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Babyage | 100% |
| BabyCenter | 100% |
| Zulily | 69% |
| Totspot | N/A |
| Clue | N/A |
Unlock BabyCenter Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full BabyCenter Customer Loyalty vs. Competitors data and gain insights into your customers today.
BabyCenter Product Quality
1.5/5
BabyCenter has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BabyCenter's overall Product Quality score rated by its users and customers.
BabyCenter Product Information
BabyCenter’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://babycenter.com
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Content
Healthcare
BabyCenter Product Quality vs. Competitors
Compared to its competitors, BabyCenter's Product Quality score is rated right above Totspot, and is preceded by Zulily.
| COMPANY | Product Quality Score | |
|---|---|---|
| Babyage | 4/5 |
| Zulily | 3.3/5 |
| BabyCenter | 1.5/5 |
| Totspot | N/A |
| Clue | N/A |
Unlock BabyCenter Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full BabyCenter Product Quality vs. Competitors data and gain insights into your customers today.
BabyCenter Pricing
BabyCenter ROI & Value For Money
1.5/5
BabyCenter has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BabyCenter's overall ROI score rated by its users and customers.
BabyCenter Pricing vs. Competitors
Compared to its competitors, BabyCenter's ROI score is rated right above Totspot, and is preceded by Zulily.
| COMPANY | Pricing Score | |
|---|---|---|
| Babyage | 4/5 |
| Zulily | 3.1/5 |
| BabyCenter | 1.5/5 |
| Totspot | N/A |
| Clue | N/A |
Unlock BabyCenter ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full BabyCenter ROI vs. Competitors data and gain insights into your customers today.
BabyCenter Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BabyCenter Customer Satisfaction vs. Competitors
Compared to its competitors, BabyCenter's Customer Satisfaction score is rated right above Totspot, and is preceded by Zulily.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Babyage | 100% |
| Zulily | 38% |
| BabyCenter | 0% |
| Totspot | 0% |
| Clue | 0% |
Unlock BabyCenter Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full BabyCenter Customer Satisfaction vs. Competitors data and gain insights into your customers today.
BabyCenter Customer Service
1.5/5
BabyCenter has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BabyCenter's overall Customer Service score rated by its users and customers.
About BabyCenter's Customer Service
Address
163 Freelon Street, 646-487-6380, San Francisco, CA
Website
http://babycenter.com
BabyCenter Customer Service vs. Competitors
Compared to its competitors, BabyCenter's Customer Service score is rated right above Totspot, and is preceded by Zulily.
| COMPANY | Customer Service Score | |
|---|---|---|
| Babyage | 4/5 |
| Zulily | 2.9/5 |
| BabyCenter | 1.5/5 |
| Totspot | N/A |
| Clue | N/A |
Unlock BabyCenter Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full BabyCenter Customer Service vs. Competitors data and gain insights into your customers today.
BabyCenter as an Employer
Consumer vs. Employees
BabyCenter scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of BabyCenter would recommend the brand to a friend. ENPS measures how likely BabyCenter employees would recommend working at BabyCenter to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
