-50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
BAC
Marketing or Exec? Claim Your Free Account
About BAC's Brand
BAC BV provides affinity purification products and services for the biopharmaceutical market. Among its major competitors, BAC is ranked in 5th place for NPS while EAC is 1st, and American Express is 2nd.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
2.7/5
Customer Service
BAC Ranking
- #4 / 4 of its competitors
BAC NPS
BAC's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether BAC's customers would recommend using the product based on a scale of -100 to 100.
BAC Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
BAC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 0 | Jan 2023 | 0 |
Jun 2023 -50 | Jun 2023 | -50 |
How Other Brands Compare
BAC is ranked #4 for NPS among its competitors. American Express and Wells Fargo come in first and second, with Capital One coming in at third.
BAC |  American Express |  Wells Fargo |  Capital One | |
| Global Ranking | #- | #62 | #139 | #- |
| NPS | -50 | 18 | 7 | -41 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $127.20B | $156.41B | $54.69B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BAC NPS vs. Competitors
Compared to its competitors, BAC's NPS is rated right below Capital One.
| COMPANY | NPS Score | |
|---|---|---|
 | EAC | 100 |
| American Express | 18 |
| Wells Fargo | 7 |
 | Chase Capital Partners | N/A |
| Capital One | -41 |
| BAC | -50 |
BAC Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of BAC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BAC Customer Loyalty vs. Competitors
Compared to its competitors, BAC's Customer Loyalty score is rated right above American Express.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| BAC | 100% |
| American Express | 85% |
| Capital One | 79% |
| Wells Fargo | 71% |
| EAC | 10% |
| Chase Capital Partners | N/A |
Unlock BAC Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full BAC Customer Loyalty vs. Competitors data and gain insights into your customers today.
BAC Product Quality
3.2/5
BAC has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock BAC's overall Product Quality score rated by its users and customers.
BAC Product Information
BAC’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.bacbv.com
- Company Size
- 10,000+ Employees
BAC Product Quality vs. Competitors
Compared to its competitors, BAC's Product Quality score is rated right above Capital One, and is preceded by Wells Fargo.
| COMPANY | Product Quality Score | |
|---|---|---|
| EAC | 4/5 |
| American Express | 3.5/5 |
| Wells Fargo | 3.4/5 |
| BAC | 3.2/5 |
| Capital One | 2.3/5 |
| Chase Capital Partners | N/A |
Unlock BAC Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full BAC Product Quality vs. Competitors data and gain insights into your customers today.
BAC Pricing
BAC ROI & Value For Money
3.2/5
BAC has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock BAC's overall ROI score rated by its users and customers.
BAC Pricing vs. Competitors
Compared to its competitors, BAC's ROI score is rated right above Capital One, and is preceded by American Express.
| COMPANY | Pricing Score | |
|---|---|---|
| EAC | 4.5/5 |
| Wells Fargo | 3.4/5 |
| American Express | 3.3/5 |
| BAC | 3.2/5 |
| Capital One | 2.1/5 |
| Chase Capital Partners | N/A |
Unlock BAC ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full BAC ROI vs. Competitors data and gain insights into your customers today.
BAC Customer Satisfaction (CSAT)
BAC Customer Satisfaction (CSAT) Score
50 / 100
BAC has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BAC Customer Satisfaction vs. Competitors
Compared to its competitors, BAC's Customer Satisfaction score is rated right above Capital One, and is preceded by Wells Fargo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| EAC | 100% |
| American Express | 62% |
| Wells Fargo | 60% |
| BAC | 50% |
| Capital One | 14% |
| Chase Capital Partners | 0% |
Unlock BAC Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full BAC Customer Satisfaction vs. Competitors data and gain insights into your customers today.
BAC Customer Service
2.7/5
BAC has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock BAC's overall Customer Service score rated by its users and customers.
About BAC's Customer Service
Address
81 Wyman Street, Waltham, MA United States of America
Website
http://www.bacbv.com
Phone Number
+49 6103 4080
BAC Customer Service vs. Competitors
Compared to its competitors, BAC's Customer Service score is rated right above Capital One, and is preceded by American Express.
| COMPANY | Customer Service Score | |
|---|---|---|
| EAC | 4.5/5 |
| Wells Fargo | 3.5/5 |
| American Express | 3.4/5 |
| BAC | 2.7/5 |
| Capital One | 2/5 |
| Chase Capital Partners | N/A |
Unlock BAC Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full BAC Customer Service vs. Competitors data and gain insights into your customers today.
BAC as an Employer
2.5/5
BAC has a 2.5/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
BAC scored a -50 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of BAC would recommend the brand to a friend. ENPS measures how likely BAC employees would recommend working at BAC to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 15% | Promoters |
|---|---|
| 39% | Passive |
| 46% | Detractors |
