100
NPS
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Banco Popular
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About Banco Popular's Brand
The mission of Banco Popular is to be an efficient, profitable and professional bank. Among its major competitors, Banco Popular is ranked in 1st place for NPS while BBVA is 2nd, and Santander is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Banco Popular Ranking
- #1 / 4 of its competitors
Banco Popular NPS
Banco Popular's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Banco Popular's customers would recommend using the product based on a scale of -100 to 100.
Banco Popular Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Banco Popular NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Apr 2023 100 | Apr 2023 | 100 |
How Other Brands Compare
Banco Popular is ranked first for NPS among its competitors. BBVA and Santander come in second and third, with Bankinter coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Banco Popular NPS vs. Competitors
Compared to its competitors, Banco Popular's NPS is rated right above BBVA.
| COMPANY | NPS Score | |
|---|---|---|
| Banco Popular | 100 |
 | BBVA | 37 |
 | Bankinter | N/A |
 | Santander | -21 |
Banco Popular Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Banco Popular users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Banco Popular Customer Loyalty vs. Competitors
Compared to its competitors, Banco Popular's Customer Loyalty score is rated right above BBVA.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Banco Popular | 100% |
| BBVA | 87% |
| Santander | 67% |
| Bankinter | N/A |
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Banco Popular Product Quality
5/5
Banco Popular has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Banco Popular Product Information
Banco Popular’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.bancopopular.hn
- Company Size
- 1-10 Employees
Industry
Tech
Business Services
FinTech
Banco Popular Product Quality vs. Competitors
Compared to its competitors, Banco Popular's Product Quality score is rated right above BBVA.
| COMPANY | Product Quality Score | |
|---|---|---|
| Banco Popular | 5/5 |
| BBVA | 3.9/5 |
| Santander | 2.8/5 |
| Bankinter | N/A |
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Banco Popular Pricing
Banco Popular ROI & Value For Money
5/5
Banco Popular has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Banco Popular Pricing vs. Competitors
Compared to its competitors, Banco Popular's ROI score is rated right above BBVA.
| COMPANY | Pricing Score | |
|---|---|---|
| Banco Popular | 5/5 |
| BBVA | 4.1/5 |
| Santander | 3.1/5 |
| Bankinter | N/A |
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Banco Popular Customer Satisfaction (CSAT)
Banco Popular Customer Satisfaction (CSAT) Score
100 / 100
Banco Popular has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Banco Popular Customer Satisfaction vs. Competitors
Compared to its competitors, Banco Popular's Customer Satisfaction score is rated right above BBVA.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Banco Popular | 100% |
| BBVA | 76% |
| Santander | 51% |
| Bankinter | 0% |
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Banco Popular Customer Service
5/5
Banco Popular has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Banco Popular's Customer Service
Address
Madrid, NE United States of America
Website
http://www.bancopopular.hn
Phone Number
504 221-5150
Banco Popular Customer Service vs. Competitors
Compared to its competitors, Banco Popular's Customer Service score is rated right above BBVA.
| COMPANY | Customer Service Score | |
|---|---|---|
| Banco Popular | 5/5 |
| BBVA | 4/5 |
| Santander | 3.2/5 |
| Bankinter | N/A |
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Banco Popular as an Employer
3.5/5
Banco Popular has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
CEO of Banco Popular
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Banco Popular scored a 100 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Banco Popular would recommend the brand to a friend. ENPS measures how likely Banco Popular employees would recommend working at Banco Popular to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
