20
NPS
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Barista Coffee
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About Barista Coffee's Brand
Barista Lavazza is one of the biggest coffee restaurant chains in India . Among its major competitors, Barista Coffee is ranked in 3rd place for NPS while Starbucks is 1st, and Costa Coffee is 2nd.
Brand at a Glance
76%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Barista Coffee Ranking
- #3 / 4 of its competitors
Barista Coffee NPS
Barista Coffee's Net Promoter Score (NPS) is a 20 with 40% Promoters, 40% Passives, and 20% Detractors. Net Promoter Score tracks whether Barista Coffee's customers would recommend using the product based on a scale of -100 to 100.
Barista Coffee Overall NPS
| 40% | Promoters |
|---|---|
| 40% | Passives |
| 20% | Detractors |
Barista Coffee NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Nov 2022 0 | Nov 2022 | 0 |
Jan 2023 0 | Jan 2023 | 0 |
May 2023 25 | May 2023 | 25 |
Jul 2024 20 | Jul 2024 | 20 |
How Other Brands Compare
Barista Coffee is ranked third for NPS among its competitors. Starbucks and Costa Coffee come in first and second, with Luigi Lavazza coming in at #4.
Barista Coffee |  Starbucks |  Costa Coffee |  Luigi Lavazza | |
| Global Ranking | #- | #33 | #- | #- |
| NPS | 20 | 30 | 29 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $128.77B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Barista Coffee NPS vs. Competitors
Compared to its competitors, Barista Coffee's NPS is rated right above Luigi Lavazza, and is preceded by Costa Coffee.
| COMPANY | NPS Score | |
|---|---|---|
| Starbucks | 30 |
| Costa Coffee | 29 |
| Barista Coffee | 20 |
| Luigi Lavazza | N/A |
Barista Coffee Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Barista Coffee users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Barista Coffee Customer Loyalty vs. Competitors
Compared to its competitors, Barista Coffee's Customer Loyalty score is rated right above Luigi Lavazza, and is preceded by Starbucks.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Costa Coffee | 86% |
| Starbucks | 78% |
| Barista Coffee | 76% |
| Luigi Lavazza | N/A |
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Barista Coffee Product Quality
4.1/5
Barista Coffee has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Barista Coffee Product Information
Barista Coffee’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.barista.co.in
- Company Size
- 5,001-10,000 Employees
Barista Coffee Product Quality vs. Competitors
Compared to its competitors, Barista Coffee's Product Quality score is rated right above Costa Coffee, and is preceded by Starbucks.
| COMPANY | Product Quality Score | |
|---|---|---|
| Starbucks | 4.1/5 |
| Barista Coffee | 4.1/5 |
| Costa Coffee | 4/5 |
| Luigi Lavazza | N/A |
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Barista Coffee Pricing
Barista Coffee ROI & Value For Money
3.8/5
Barista Coffee has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Barista Coffee Pricing vs. Competitors
Compared to its competitors, Barista Coffee's ROI score is rated right above Costa Coffee.
| COMPANY | Pricing Score | |
|---|---|---|
| Barista Coffee | 3.8/5 |
| Costa Coffee | 3.7/5 |
| Starbucks | 3.6/5 |
| Luigi Lavazza | N/A |
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Barista Coffee Customer Satisfaction (CSAT)
Barista Coffee Customer Satisfaction (CSAT) Score
100 / 100
Barista Coffee has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Barista Coffee Customer Satisfaction vs. Competitors
Compared to its competitors, Barista Coffee's Customer Satisfaction score is rated right above Starbucks.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Barista Coffee | 100% |
| Starbucks | 84% |
| Costa Coffee | 75% |
| Luigi Lavazza | 0% |
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Barista Coffee Customer Service
3.9/5
Barista Coffee has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Barista Coffee's Customer Service
Website
http://www.barista.co.in
Phone Number
011-49360911
Barista Coffee Customer Service vs. Competitors
Compared to its competitors, Barista Coffee's Customer Service score is rated right above Luigi Lavazza, and is preceded by Costa Coffee.
| COMPANY | Customer Service Score | |
|---|---|---|
| Starbucks | 4.1/5 |
| Costa Coffee | 3.9/5 |
| Barista Coffee | 3.9/5 |
| Luigi Lavazza | N/A |
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Barista Coffee as an Employer
4.6/5
Barista Coffee has a 4.6/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Barista Coffee scored a 20 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Barista Coffee would recommend the brand to a friend. ENPS measures how likely Barista Coffee employees would recommend working at Barista Coffee to a friend.
Net Promoter Score
20
NPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 50% | Promoters |
|---|---|
| 27% | Passive |
| 23% | Detractors |
