-100
NPS
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Basis Technology
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About Basis Technology's Brand
"Basis Technology is a provider of software solutions for multilingual text analytics, identity resolution and digital forensics." Among its major competitors, Basis Technology is ranked in 2nd place for NPS while IBM is 1st, and Lexalytics is 3rd.
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
2.5/5
Customer Service
Basis Technology Ranking
- #2 / 4 of its competitors
Basis Technology NPS
Basis Technology's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Basis Technology's customers would recommend using the product based on a scale of -100 to 100.
Basis Technology Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Basis Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
How Other Brands Compare
Basis Technology is ranked second for NPS among its competitors. IBM and Lexalytics come in first and third, with Brainspace coming in at #4.
Basis Technology |  IBM |  Lexalytics |  Brainspace | |
| Global Ranking | #- | #106 | #- | #- |
| NPS | -100 | 26 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $119.05B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Basis Technology NPS vs. Competitors
Compared to its competitors, Basis Technology's NPS is rated right below Brainspace.
| COMPANY | NPS Score | |
|---|---|---|
| IBM | 26 |
| Lexalytics | N/A |
| Brainspace | N/A |
| Basis Technology | -100 |
Basis Technology Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Basis Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Basis Technology Customer Loyalty vs. Competitors
Compared to its competitors, Basis Technology's Customer Loyalty score is rated right above Lexalytics, and is preceded by IBM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| IBM | 79% |
| Basis Technology | 10% |
| Lexalytics | N/A |
| Brainspace | N/A |
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Basis Technology Product Quality
5/5
Basis Technology has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Basis Technology Product Information
Basis Technology’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.basistech.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
SaaS
Basis Technology Product Quality vs. Competitors
Compared to its competitors, Basis Technology's Product Quality score is rated right above Brainspace.
| COMPANY | Product Quality Score | |
|---|---|---|
| Basis Technology | 5/5 |
| Brainspace | 5/5 |
| IBM | 3.8/5 |
| Lexalytics | N/A |
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Basis Technology Pricing
Basis Technology ROI & Value For Money
4/5
Basis Technology has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Basis Technology Pricing vs. Competitors
Compared to its competitors, Basis Technology's ROI score is rated right above IBM.
| COMPANY | Pricing Score | |
|---|---|---|
| Basis Technology | 4/5 |
| IBM | 3.8/5 |
| Lexalytics | N/A |
| Brainspace | N/A |
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Basis Technology Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Basis Technology Customer Satisfaction vs. Competitors
Compared to its competitors, Basis Technology's Customer Satisfaction score is rated right above Lexalytics, and is preceded by IBM.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| IBM | 76% |
| Basis Technology | 0% |
| Lexalytics | 0% |
| Brainspace | 0% |
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Basis Technology Customer Service
2.5/5
Basis Technology has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Basis Technology's Customer Service
Address
One Alewife Center, Cambridge, MA 02140
Website
www.basistech.com
Basis Technology Customer Service vs. Competitors
Compared to its competitors, Basis Technology's Customer Service score is rated right above Lexalytics, and is preceded by IBM.
| COMPANY | Customer Service Score | |
|---|---|---|
| IBM | 3.9/5 |
| Basis Technology | 2.5/5 |
| Lexalytics | N/A |
| Brainspace | N/A |
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Consumer vs. Employees
Basis Technology scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Basis Technology would recommend the brand to a friend. ENPS measures how likely Basis Technology employees would recommend working at Basis Technology to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
