0
NPS
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Bauer Performance Sports
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About Bauer Performance Sports' Brand
The competitive strengths that have driven Bauer Performance Sports' success in the ice hockey equipment market are core elements of what Among its major competitors, Bauer Performance Sports is ranked in 3rd place for NPS while Reebok is 1st, and Under Armour is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Bauer Performance Sports Ranking
- #3 / 3 of its competitors
Bauer Performance Sports NPS
Bauer Performance Sports's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Bauer Performance Sports's customers would recommend using the product based on a scale of -100 to 100.
Bauer Performance Sports Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Bauer Performance Sports NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 0 | Nov 2023 | 0 |
How Other Brands Compare
Bauer Performance Sports is ranked third for NPS among its competitors. Reebok and Under Armour come in first and second.
Bauer Performance Sports |  Under Armour |  Reebok | |
| Global Ranking | #- | #231 | #530 |
| NPS | 0 | 32 | 33 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $9.34B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bauer Performance Sports NPS vs. Competitors
Compared to its competitors, Bauer Performance Sports's NPS is rated right below Under Armour.
| COMPANY | NPS Score | |
|---|---|---|
| Reebok | 33 |
| Under Armour | 32 |
| Bauer Performance Sports | 0 |
Bauer Performance Sports Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Bauer Performance Sports users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bauer Performance Sports Customer Loyalty vs. Competitors
Compared to its competitors, Bauer Performance Sports's Customer Loyalty score is rated right above Reebok.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bauer Performance Sports | 100% |
| Reebok | 78% |
| Under Armour | 78% |
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Bauer Performance Sports Product Quality
5/5
Bauer Performance Sports has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Bauer Performance Sports Product Information
Bauer Performance Sports’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Sports & Entertainment
Bauer Performance Sports Product Quality vs. Competitors
Compared to its competitors, Bauer Performance Sports's Product Quality score is rated right above Under Armour.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bauer Performance Sports | 5/5 |
| Under Armour | 4.1/5 |
| Reebok | 4/5 |
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Bauer Performance Sports Pricing
Bauer Performance Sports ROI & Value For Money
3.5/5
Bauer Performance Sports has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Bauer Performance Sports Pricing vs. Competitors
Compared to its competitors, Bauer Performance Sports's ROI score is rated right below Under Armour.
| COMPANY | Pricing Score | |
|---|---|---|
| Reebok | 3.9/5 |
| Under Armour | 3.9/5 |
| Bauer Performance Sports | 3.5/5 |
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Bauer Performance Sports Customer Satisfaction (CSAT)
Bauer Performance Sports Customer Satisfaction (CSAT) Score
100 / 100
Bauer Performance Sports has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bauer Performance Sports Customer Satisfaction vs. Competitors
Compared to its competitors, Bauer Performance Sports's Customer Satisfaction score is rated right above Reebok.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bauer Performance Sports | 100% |
| Reebok | 79% |
| Under Armour | 79% |
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Bauer Performance Sports Customer Service
3.5/5
Bauer Performance Sports has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Bauer Performance Sports's Customer Service
Address
Canada
Website
http://bauerperformancesports.com
Bauer Performance Sports Customer Service vs. Competitors
Compared to its competitors, Bauer Performance Sports's Customer Service score is rated right below Reebok.
| COMPANY | Customer Service Score | |
|---|---|---|
| Under Armour | 4/5 |
| Reebok | 3.9/5 |
| Bauer Performance Sports | 3.5/5 |
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Bauer Performance Sports as an Employer
2.9/5
Bauer Performance Sports has a 2.9/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Bauer Performance Sports scored a 0 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Bauer Performance Sports would recommend the brand to a friend. ENPS measures how likely Bauer Performance Sports employees would recommend working at Bauer Performance Sports to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
