12
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
BBC Worldwide
Marketing or Exec? Claim Your Free Account
About BBC Worldwide's Brand
BBC Worldwide Limited is the main commercial arm and a wholly owned subsidiary of the British Broadcasting Corporation (BBC). Among its major competitors, BBC Worldwide is ranked in 2nd place for NPS while BBC is 1st.
Brand at a Glance
80%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
BBC Worldwide Ranking
- #2 / 2 of its competitors
BBC Worldwide NPS
BBC Worldwide's Net Promoter Score (NPS) is a 12 with 41% Promoters, 30% Passives, and 29% Detractors. Net Promoter Score tracks whether BBC Worldwide's customers would recommend using the product based on a scale of -100 to 100.
BBC Worldwide Overall NPS
| 41% | Promoters |
|---|---|
| 30% | Passives |
| 29% | Detractors |
BBC Worldwide NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
Jun 2022 -33 | Jun 2022 | -33 |
Aug 2022 0 | Aug 2022 | 0 |
Nov 2022 27 | Nov 2022 | 27 |
Mar 2023 38 | Mar 2023 | 38 |
Jul 2023 22 | Jul 2023 | 22 |
Nov 2023 18 | Nov 2023 | 18 |
Feb 2024 8 | Feb 2024 | 8 |
May 2024 0 | May 2024 | 0 |
Jul 2024 6 | Jul 2024 | 6 |
Sep 2024 6 | Sep 2024 | 6 |
Jun 2025 12 | Jun 2025 | 12 |
How Other Brands Compare
BBC Worldwide is ranked second for NPS among its competitors. BBC comes in first.
BBC Worldwide |  BBC | |
| Global Ranking | #- | #973 |
| NPS | 12 | 46 |
| Valuation Updated every 24 hours for public companies | - | $48.47M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BBC Worldwide NPS vs. Competitors
Compared to its competitors, BBC Worldwide's NPS is rated right below BBC.
| COMPANY | NPS Score | |
|---|---|---|
| BBC | 46 |
| BBC Worldwide | 12 |
BBC Worldwide Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of BBC Worldwide users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BBC Worldwide Customer Loyalty vs. Competitors
Compared to its competitors, BBC Worldwide's Customer Loyalty score is rated right below BBC.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| BBC | 85% |
| BBC Worldwide | 80% |
Unlock BBC Worldwide Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full BBC Worldwide Customer Loyalty vs. Competitors data and gain insights into your customers today.
BBC Worldwide Product Quality
4/5
BBC Worldwide has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock BBC Worldwide's overall Product Quality score rated by its users and customers.
BBC Worldwide Product Information
BBC Worldwide’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.bbcworldwide.com
- Company Size
- 10,000+ Employees
Industry
Tech
Content
Media
Sports & Entertainment
BBC Worldwide Product Quality vs. Competitors
Compared to its competitors, BBC Worldwide's Product Quality score is rated right below BBC.
| COMPANY | Product Quality Score | |
|---|---|---|
| BBC | 4/5 |
| BBC Worldwide | 4/5 |
Unlock BBC Worldwide Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full BBC Worldwide Product Quality vs. Competitors data and gain insights into your customers today.
BBC Worldwide Pricing
BBC Worldwide ROI & Value For Money
3.8/5
BBC Worldwide has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock BBC Worldwide's overall ROI score rated by its users and customers.
BBC Worldwide Pricing vs. Competitors
Compared to its competitors, BBC Worldwide's ROI score is rated right below BBC.
| COMPANY | Pricing Score | |
|---|---|---|
| BBC | 3.9/5 |
| BBC Worldwide | 3.8/5 |
Unlock BBC Worldwide ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full BBC Worldwide ROI vs. Competitors data and gain insights into your customers today.
BBC Worldwide Customer Satisfaction (CSAT)
BBC Worldwide Customer Satisfaction (CSAT) Score
84 / 100
BBC Worldwide has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
42%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BBC Worldwide Customer Satisfaction vs. Competitors
Compared to its competitors, BBC Worldwide's Customer Satisfaction score is rated right above BBC.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BBC Worldwide | 84% |
| BBC | 79% |
Unlock BBC Worldwide Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full BBC Worldwide Customer Satisfaction vs. Competitors data and gain insights into your customers today.
BBC Worldwide Customer Service
3.8/5
BBC Worldwide has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock BBC Worldwide's overall Customer Service score rated by its users and customers.
About BBC Worldwide's Customer Service
Address
Media Centre, 201 Wood Lane, London, MN
Website
http://www.bbcworldwide.com
BBC Worldwide Customer Service vs. Competitors
Compared to its competitors, BBC Worldwide's Customer Service score is rated right below BBC.
| COMPANY | Customer Service Score | |
|---|---|---|
| BBC | 3.8/5 |
| BBC Worldwide | 3.8/5 |
Unlock BBC Worldwide Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full BBC Worldwide Customer Service vs. Competitors data and gain insights into your customers today.
BBC Worldwide as an Employer
2.5/5
BBC Worldwide has a 2.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
BBC Worldwide scored a 12 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of BBC Worldwide would recommend the brand to a friend. ENPS measures how likely BBC Worldwide employees would recommend working at BBC Worldwide to a friend.
Net Promoter Score
12
NPS Score
| 41% | Promoters |
|---|---|
| 30% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
