-67
NPS
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Bestop
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About Bestop's Brand
Bestop is the world’s largest manufacturer of soft tops and fabric accessories for Jeep vehicles. Among its major competitors, Bestop is ranked in 2nd place for NPS while Chevrolet is 1st.
Brand at a Glance
68%
Customer Loyalty
2.4/5
Product Quality
2/5
Pricing
1.5/5
Customer Service
Bestop Ranking
- #2 / 2 of its competitors
Bestop NPS
Bestop's Net Promoter Score (NPS) is a -67 with 14% Promoters, 5% Passives, and 81% Detractors. Net Promoter Score tracks whether Bestop's customers would recommend using the product based on a scale of -100 to 100.
Bestop Overall NPS
| 14% | Promoters |
|---|---|
| 5% | Passives |
| 81% | Detractors |
Bestop NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -55 | Aug 2023 | -55 |
Sep 2023 -60 | Sep 2023 | -60 |
Oct 2023 -63 | Oct 2023 | -63 |
Nov 2023 -69 | Nov 2023 | -69 |
Feb 2024 -71 | Feb 2024 | -71 |
May 2024 -73 | May 2024 | -73 |
Aug 2024 -75 | Aug 2024 | -75 |
Mar 2025 -72 | Mar 2025 | -72 |
Apr 2025 -72 | Apr 2025 | -72 |
May 2025 -74 | May 2025 | -74 |
Jul 2025 -75 | Jul 2025 | -75 |
Oct 2025 -67 | Oct 2025 | -67 |
How Other Brands Compare
Bestop is ranked second for NPS among its competitors. Chevrolet comes in first.
Bestop |  Chevrolet | |
| Global Ranking | #- | #164 |
| NPS | -67 | -26 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $82.79B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bestop NPS by Gender
Bestop's NPS was rated -100 by Male customers on Comparably.
Male
-100
Bestop's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Bestop's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Bestop NPS by Ethnicity
Bestop's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Bestop NPS by Age
Bestop's NPS was rated -100 points by customers ages 51-55 and customers ages 66+ on Comparably.
Bestop NPS by Usage
Bestop's NPS was rated -100 points by customers who have used Bestop's products/services for Less than 1 Year, and by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
Bestop Customer Reviews
Out of the 4 Bestop customer reviews 0 were positive and 4 were constructive. Bestop customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Bestop Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Bestop users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bestop Customer Loyalty Score by Gender
Bestop's Customer Loyalty score was rated 59 by Male customers on Comparably.
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Male
59%
Yes
Female
N/A
Yes
Bestop Customer Loyalty Score by Ethnicity
Bestop's Customer Loyalty score was rated 58% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bestop.
58
out of 100
Caucasian
Bestop Customer Loyalty Score by Age
Bestop's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Bestop.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 33% | 51-55 | 33% |
66+ 40% | 66+ | 40% |
Bestop Customer Loyalty Score by Usage
Bestop's Customer Loyalty score was rated the highest by customers who have used Bestop's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Bestop Customer Loyalty vs. Competitors
Compared to its competitors, Bestop's Customer Loyalty score is rated right below Chevrolet.
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Bestop Product Quality
2.4/5
Bestop has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Bestop Product Information
Bestop’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://www.bestop.com/
- Company Size
- 501-1,000 Employees
Quick Insights into Bestop Product Quality
Bestop's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers who have used Bestop's products/services for Less than 1 Year.
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Ranked Bestop Product Quality the Highest
Ranked Bestop Product Quality the Lowest
Bestop Product Quality Score by Gender
Bestop's Product Quality score was rated 1.7 by Male customers on Comparably.
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Male
1.7/5
Female
N/A
Bestop Product Quality Score by Ethnicity
Bestop's Product Quality score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bestop.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Bestop Product Quality Score by Age
Bestop's Product Quality score was rated 1.5 stars by customers ages 51-55 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Bestop.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Bestop Product Quality Score by Usage
Bestop's Product Quality score was rated the highest by customers who have used Bestop's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Bestop Product Quality vs. Competitors
Compared to its competitors, Bestop's Product Quality score is rated right below Chevrolet.
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Bestop Pricing
Bestop ROI & Value For Money
2/5
Bestop has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Quick Insights into Bestop ROI
Bestop's ROI score was rated highest by customers ages 51-55, and rated lowest by customers who have used Bestop's products/services for Over 10 Years.
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Ranked Bestop ROI the Highest
Ranked Bestop ROI the Lowest
Bestop ROI Score by Gender
Bestop's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Bestop.
Male
1.5/5
Female
N/A
Bestop ROI Score by Ethnicity
Bestop's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bestop.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Bestop ROI Score by Age
Bestop's ROI score was rated 1.5 stars by customers ages 51-55 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Bestop.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Bestop ROI Score by Usage
Bestop's ROI score was rated 1.5 stars by customers who have used Bestop's products/services for Less than 1 Year, and by customers with Over 10 Years of usage.
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Bestop Pricing vs. Competitors
Compared to its competitors, Bestop's ROI score is rated right below Chevrolet.
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Bestop Customer Satisfaction (CSAT)
Bestop Customer Satisfaction (CSAT) Score
30 / 100
Bestop has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
15%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bestop Customer Satisfaction
Bestop's Customer Satisfaction score was rated highest by Male customers, and rated lowest by customers who have used Bestop's products/services for Over 10 Years.
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Ranked Bestop Customer Satisfaction the Highest
Ranked Bestop Customer Satisfaction the Lowest
Bestop Customer Satisfaction Score by Gender
Bestop's Customer Satisfaction score was rated 9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Bestop.
9 / 100
MaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 18% | |
Very Dissatisfied | 73% |
Bestop Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bestop's Customer Satisfaction (CSAT) score was rated 8% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bestop.
8 / 100
Very Satisfied
8%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
15%
Very Dissatisfied
77%
Bestop Customer Satisfaction Score by Age
Bestop's Customer Satisfaction score was rated 0 points by customers ages 51-55 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Bestop.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% | |||||||||||||||
| 66+ | 0% |
Bestop Customer Satisfaction Score by Usage
Bestop's Customer Satisfaction score was rated 0 points by customers who have used Bestop's products/services for Less than 1 Year, and by customers with Over 10 Years of usage.
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Bestop Customer Satisfaction vs. Competitors
Compared to its competitors, Bestop's Customer Satisfaction score is rated right below Chevrolet.
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Bestop Customer Service
1.5/5
Bestop has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Bestop's Customer Service
Address
333 Centennial Parkway, Suite B, Louisville, CO
Website
http://www.bestop.com/
Phone Number
13034642702
Quick Insights into Bestop Customer Service
Bestop's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers who have used Bestop's products/services for Over 10 Years.
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Ranked Bestop Customer Service the Highest
Ranked Bestop Customer Service the Lowest
Bestop Customer Service Score by Gender
Bestop's Customer Service score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Bestop Customer Service Score by Ethnicity
Bestop's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bestop.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Bestop Customer Service Score by Age
Bestop's Customer Service score was rated 1.5 stars by customers ages 51-55 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Bestop.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Bestop Customer Service Score by Usage
Bestop's Customer Service score was rated 1.5 stars by customers who have used Bestop's products/services for Less than 1 Year, and by customers with Over 10 Years of usage.
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Bestop Customer Service vs. Competitors
Compared to its competitors, Bestop's Customer Service score is rated right below Chevrolet.
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Bestop as an Employer
2.6/5
Bestop has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Bestop scored a -67 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Bestop would recommend the brand to a friend. ENPS measures how likely Bestop employees would recommend working at Bestop to a friend.
Net Promoter Score
-67
NPS Score
| 14% | Promoters |
|---|---|
| 5% | Passive |
| 81% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
