-100
NPS
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BetterLesson
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About BetterLesson's Brand
BetterLesson is focused on aggregating and scaling the most innovative content and practices from high-performing teachers. Among its major competitors, BetterLesson is ranked in 3rd place for NPS while LearnBoost is 1st, and Coursera is 2nd.Their current valuation is $65.00M
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
2.5/5
Customer Service
BetterLesson Ranking
- #3 / 4 of its competitors
BetterLesson NPS
BetterLesson's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether BetterLesson's customers would recommend using the product based on a scale of -100 to 100.
BetterLesson Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
BetterLesson NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
How Other Brands Compare
BetterLesson is ranked third for NPS among its competitors. LearnBoost and Coursera come in first and second, with NextLesson coming in at #4. Among those competitors, it is the third most valued company behind Coursera.
BetterLesson |  Coursera |  LearnBoost |  NextLesson | |
| Global Ranking | #- | #569 | #- | #- |
| NPS | -100 | 20 | 49 | - |
| Valuation Updated every 24 hours for public companies | $65.00M | $1.00B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BetterLesson NPS vs. Competitors
Compared to its competitors, BetterLesson's NPS is rated right below Coursera.
| COMPANY | NPS Score | |
|---|---|---|
| LearnBoost | 49 |
| Coursera | 20 |
| BetterLesson | -100 |
BetterLesson Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of BetterLesson users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BetterLesson Customer Loyalty vs. Competitors
Compared to its competitors, BetterLesson's Customer Loyalty score is rated right above LearnBoost, and is preceded by Coursera.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Coursera | 75% |
| BetterLesson | 10% |
| LearnBoost | N/A |
Unlock BetterLesson Customer Loyalty vs. Competitors Data
VS
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BetterLesson Product Quality
1.5/5
BetterLesson has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BetterLesson's overall Product Quality score rated by its users and customers.
BetterLesson Product Information
BetterLesson’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://betterlesson.com
- Company Size
- 11-50 Employees
Industry
Tech
Content
Education
Hardware and Devices
BetterLesson Product Quality vs. Competitors
Compared to its competitors, BetterLesson's Product Quality score is rated right below LearnBoost.
| COMPANY | Product Quality Score | |
|---|---|---|
| Coursera | 3.9/5 |
| LearnBoost | 3/5 |
| BetterLesson | 1.5/5 |
Unlock BetterLesson Product Quality vs. Competitors Data
VS
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BetterLesson Pricing
BetterLesson ROI & Value For Money
1.5/5
BetterLesson has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BetterLesson's overall ROI score rated by its users and customers.
BetterLesson Pricing vs. Competitors
Compared to its competitors, BetterLesson's ROI score is rated right below LearnBoost.
| COMPANY | Pricing Score | |
|---|---|---|
| Coursera | 3.6/5 |
| LearnBoost | 3/5 |
| BetterLesson | 1.5/5 |
Unlock BetterLesson ROI vs. Competitors Data
VS
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BetterLesson Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BetterLesson Customer Satisfaction vs. Competitors
Compared to its competitors, BetterLesson's Customer Satisfaction score is rated right below LearnBoost.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Coursera | 75% |
| LearnBoost | 0% |
| BetterLesson | 0% |
Unlock BetterLesson Customer Satisfaction vs. Competitors Data
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BetterLesson Customer Service
2.5/5
BetterLesson has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About BetterLesson's Customer Service
Address
Cambridge, MA
Website
http://betterlesson.com
Phone Number
16172161475
BetterLesson Customer Service vs. Competitors
Compared to its competitors, BetterLesson's Customer Service score is rated right below LearnBoost.
| COMPANY | Customer Service Score | |
|---|---|---|
| Coursera | 3.5/5 |
| LearnBoost | 3.3/5 |
| BetterLesson | 2.5/5 |
Unlock BetterLesson Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full BetterLesson Customer Service vs. Competitors data and gain insights into your customers today.
BetterLesson as an Employer
2.5/5
BetterLesson has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
BetterLesson scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of BetterLesson would recommend the brand to a friend. ENPS measures how likely BetterLesson employees would recommend working at BetterLesson to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
