50
NPS
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Billy
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About Billy's Brand
Billy is an online search engine to find quotes on any service you can imagine. Among its major competitors, Billy is ranked in 1st place for NPS while Xero Inc is 2nd, and FreshBooks is 3rd.
Brand at a Glance
4.3/5
Product Quality
4.3/5
Pricing
5/5
Customer Service
Billy Ranking
- #1 / 3 of its competitors
Billy NPS
Billy's Net Promoter Score (NPS) is a 50 with 66% Promoters, 18% Passives, and 16% Detractors. Net Promoter Score tracks whether Billy's customers would recommend using the product based on a scale of -100 to 100.
Billy Overall NPS
| 66% | Promoters |
|---|---|
| 18% | Passives |
| 16% | Detractors |
Billy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 50 | Aug 2020 | 50 |
How Other Brands Compare
Billy is ranked first for NPS among its competitors. Xero Inc and FreshBooks come in second and third.
Billy |  Xero Inc |  FreshBooks | |
| Global Ranking | #- | #368 | #- |
| NPS | 50 | 44 | 26 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | - | $9.32B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Billy NPS by Usage
Billy's NPS was rated the highest by customers who have used Billy's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 73 | Less than 1 Year | 73 |
1 to 2 Years 46 | 1 to 2 Years | 46 |
2 to 5 Years 42 | 2 to 5 Years | 42 |
Billy NPS vs. Competitors
Compared to its competitors, Billy's NPS is rated right above Xero Inc.
| COMPANY | NPS Score | |
|---|---|---|
| Billy | 50 |
| Xero Inc | 44 |
| FreshBooks | 26 |
Billy Product Quality
4.3/5
Billy has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Billy Product Information
Billy serves markets in the United States. Billy supports iOS and Web devices and offers products for small sized businesses.
Billy’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.billyapp.com
- Company Size
- 11-50 Employees
Industry
Tech
Content
FinTech
Languages Supported
English
Product Type
Accounting Software
Billing & Invoicing Software
Financial Reporting Software
Billy Product Quality vs. Competitors
Compared to its competitors, Billy's Product Quality score is rated right above Xero Inc.
| COMPANY | Product Quality Score | |
|---|---|---|
| Billy | 4.3/5 |
| Xero Inc | 4.2/5 |
| FreshBooks | 3.9/5 |
Unlock Billy Product Quality vs. Competitors Data
VS
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Billy Pricing
Billy ROI & Value For Money
4.3/5
Billy has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Billy Pricing Plans
Billy has a pricing structure that accommodates small businesses.
Who Uses Billy?
Small Businesses
Billy Pricing vs. Competitors
Compared to its competitors, Billy's ROI score is rated right above Xero Inc.
| COMPANY | Pricing Score | |
|---|---|---|
| Billy | 4.3/5 |
| Xero Inc | 4.2/5 |
| FreshBooks | 3.8/5 |
Unlock Billy ROI vs. Competitors Data
VS
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Billy Customer Service
5/5
Billy has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Billy's Customer Service
Address
Portland, OR
Website
http://www.billyapp.com
Billy Customer Service vs. Competitors
Compared to its competitors, Billy's Customer Service score is rated right above Xero Inc.
| COMPANY | Customer Service Score | |
|---|---|---|
| Billy | 5/5 |
| Xero Inc | 4.2/5 |
| FreshBooks | 3.7/5 |
Unlock Billy Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Billy Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
Billy scored a 50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Billy would recommend the brand to a friend. ENPS measures how likely Billy employees would recommend working at Billy to a friend.
Net Promoter Score
50
NPS Score
| 66% | Promoters |
|---|---|
| 18% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
