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NPS
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Birdies
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About Birdies' Brand
We invite you to slip into Birdies. Slippers with style. Among its major competitors, Birdies is ranked in 1st place for NPS while DSW is 2nd, and BucketFeet is 3rd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.5/5
Customer Service
Birdies Ranking
- #1 / 4 of its competitors
Birdies NPS
Birdies's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Birdies's customers would recommend using the product based on a scale of -100 to 100.
Birdies Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Birdies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 0 | Feb 2022 | 0 |
How Other Brands Compare
Birdies is ranked first for NPS among its competitors. DSW and BucketFeet come in second and third, with Footway coming in at #4.
Birdies |  DSW |  BucketFeet |  Footway | |
| Global Ranking | #- | #281 | #- | #- |
| NPS | 0 | -9 | - | - |
| Valuation Updated every 24 hours for public companies | - | $1.77B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Birdies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Birdies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Birdies Customer Loyalty vs. Competitors
Compared to its competitors, Birdies's Customer Loyalty score is rated right above DSW.
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VS
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Birdies Product Quality
4/5
Birdies has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Birdies Product Information
Birdies’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://birdiesslippers.com/
Birdies Product Quality vs. Competitors
Compared to its competitors, Birdies's Product Quality score is rated right above DSW.
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VS
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Birdies Pricing
Birdies ROI & Value For Money
4/5
Birdies has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Birdies Pricing vs. Competitors
Compared to its competitors, Birdies's ROI score is rated right above DSW.
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Birdies Customer Satisfaction (CSAT)
Birdies Customer Satisfaction (CSAT) Score
100 / 100
Birdies has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Birdies Customer Satisfaction vs. Competitors
Compared to its competitors, Birdies's Customer Satisfaction score is rated right above DSW.
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Birdies Customer Service
3.5/5
Birdies has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Birdies's Customer Service
Website
http://birdiesslippers.com/
Birdies Customer Service vs. Competitors
Compared to its competitors, Birdies's Customer Service score is rated right above DSW.
Unlock Birdies Customer Service vs. Competitors Data
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Consumer vs. Employees
Birdies scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Birdies would recommend the brand to a friend. ENPS measures how likely Birdies employees would recommend working at Birdies to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
