-46
NPS
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Blaze Pizza
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About Blaze Pizza's Brand
Blaze Pizza is the leader in the fast-casual artisan pizza category, uses an assembly line format to create pizzas at lightning fast speed. Among its major competitors, Blaze Pizza is ranked in 3rd place for NPS while Shake Shack is 1st, and MOD Pizza is 2nd. Overall, Blaze Pizza has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
72%
Customer Loyalty
2.1/5
Product Quality
2.2/5
Pricing
2/5
Customer Service
Blaze Pizza CMO
Blaze Pizza Ranking
- #3 / 3 of its competitors
Blaze Pizza NPS
Blaze Pizza's Net Promoter Score (NPS) is a -46 with 22% Promoters, 10% Passives, and 68% Detractors. Net Promoter Score tracks whether Blaze Pizza's customers would recommend using the product based on a scale of -100 to 100.
Blaze Pizza Overall NPS
| 22% | Promoters |
|---|---|
| 10% | Passives |
| 68% | Detractors |
Blaze Pizza NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -50 | Nov 2023 | -50 |
Jan 2024 -50 | Jan 2024 | -50 |
Mar 2024 -50 | Mar 2024 | -50 |
Apr 2024 -48 | Apr 2024 | -48 |
May 2024 -48 | May 2024 | -48 |
Aug 2024 -48 | Aug 2024 | -48 |
Oct 2024 -48 | Oct 2024 | -48 |
Jan 2025 -48 | Jan 2025 | -48 |
Mar 2025 -48 | Mar 2025 | -48 |
Jun 2025 -48 | Jun 2025 | -48 |
Oct 2025 -48 | Oct 2025 | -48 |
Jan 2026 -48 | Jan 2026 | -48 |
How Other Brands Compare
Blaze Pizza is ranked third for NPS among its competitors. Shake Shack and MOD Pizza come in first and second.
Blaze Pizza |  Shake Shack |  MOD Pizza | |
| Global Ranking | #- | #285 | #- |
| NPS | -46 | 32 | 6 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $4.43B | $500.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Blaze Pizza NPS by Gender
Male customers rated Blaze Pizza's NPS 24 points higher than Female customers.
Male
-38
Blaze Pizza's NPS was rated -38 by Male customers on Comparably.
23%
Promoters
16%
Passives
61%
Detractors
Female
-62
Blaze Pizza's NPS was rated -62 by Female customers on Comparably.
15%
Promoters
8%
Passives
77%
Detractors
Blaze Pizza NPS by Ethnicity
Blaze Pizza's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -55 | Caucasian | -55 |
Hispanic or Latino -66 | Hispanic or Latino | -66 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander -60 | Asian or Pacific Islander | -60 |
Other -67 | Other | -67 |
Blaze Pizza NPS by Age
Blaze Pizza's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Blaze Pizza NPS by Usage
Blaze Pizza's NPS was rated the highest by customers who have used Blaze Pizza's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -84 | Less than 1 Year | -84 |
1 to 2 Years -48 | 1 to 2 Years | -48 |
2 to 5 Years -49 | 2 to 5 Years | -49 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Over 10 Years -78 | Over 10 Years | -78 |
Blaze Pizza NPS vs. Competitors
Compared to its competitors, Blaze Pizza's NPS is rated right below MOD Pizza.
| COMPANY | NPS Score | |
|---|---|---|
| Shake Shack | 32 |
| MOD Pizza | 6 |
| Blaze Pizza | -46 |
Blaze Pizza Customer Reviews
Out of the 13 Blaze Pizza customer reviews 5 were positive and 8 were constructive. Blaze Pizza customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Blaze Pizza Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Blaze Pizza users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Blaze Pizza Customer Loyalty Score by Gender
Male customers rated Blaze Pizza's Customer Loyalty score 20% higher than Female customers.
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Male
90%
Yes
Female
70%
Yes
Blaze Pizza Customer Loyalty Score by Ethnicity
Blaze Pizza's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Blaze Pizza.
75
out of 100
Caucasian
63
out of 100
Hispanic or Latino
70
out of 100
African American/Black
82
out of 100
Asian or Pacific Islander
78
out of 100
Other
Blaze Pizza Customer Loyalty Score by Age
Blaze Pizza's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 94% | 26-30 | 94% |
31-35 63% | 31-35 | 63% |
36-40 61% | 36-40 | 61% |
41-45 74% | 41-45 | 74% |
46-50 93% | 46-50 | 93% |
51-55 76% | 51-55 | 76% |
56-60 79% | 56-60 | 79% |
61-65 67% | 61-65 | 67% |
66+ 74% | 66+ | 74% |
Blaze Pizza Customer Loyalty Score by Usage
Blaze Pizza's Customer Loyalty score was rated the highest by customers who have used Blaze Pizza's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Blaze Pizza Customer Loyalty Score by Industry
Blaze Pizza's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Blaze Pizza Customer Loyalty vs. Competitors
Compared to its competitors, Blaze Pizza's Customer Loyalty score is rated right below Shake Shack.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| MOD Pizza | 82% |
| Shake Shack | 73% |
| Blaze Pizza | 72% |
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Blaze Pizza Product Quality
2.1/5
Blaze Pizza has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Blaze Pizza Product Information
Blaze Pizza’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Blaze Pizza's product the highest. Reviewers from the Aerospace and Aviation industry rated Blaze Pizza the lowest at 2.3.
- Website
- http://blazepizza.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Food and Beverages
Quick Insights into Blaze Pizza Product Quality
Blaze Pizza's Product Quality score was rated highest by customers from the Construction industry, and rated lowest by customers from the Tech industry.
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Ranked Blaze Pizza Product Quality the Highest
Ranked Blaze Pizza Product Quality the Lowest
Blaze Pizza Product Quality Score by Gender
Male customers rated Blaze Pizza's Product Quality score 0.8 stars higher than Female customers.
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Male
2.7/5
Female
1.9/5
Blaze Pizza Product Quality Score by Ethnicity
Blaze Pizza's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 2.1 | Hispanic or Latino | 2.1 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 1.8 | Asian or Pacific Islander | 1.8 |
Other 1.6 | Other | 1.6 |
Blaze Pizza Product Quality Score by Age
Blaze Pizza's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
26-30 2.9 | 26-30 | 2.9 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.8 | 36-40 | 1.8 |
41-45 1.9 | 41-45 | 1.9 |
46-50 1.9 | 46-50 | 1.9 |
51-55 2.2 | 51-55 | 2.2 |
56-60 1.9 | 56-60 | 1.9 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.4 | 66+ | 2.4 |
Blaze Pizza Product Quality Score by Usage
Blaze Pizza's Product Quality score was rated the highest by customers who have used Blaze Pizza's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Blaze Pizza Product Quality Score by Industry
Blaze Pizza's Product Quality score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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Blaze Pizza Product Quality vs. Competitors
Compared to its competitors, Blaze Pizza's Product Quality score is rated right below MOD Pizza.
| COMPANY | Product Quality Score | |
|---|---|---|
| Shake Shack | 4/5 |
| MOD Pizza | 3.6/5 |
| Blaze Pizza | 2.1/5 |
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Blaze Pizza Pricing
Blaze Pizza ROI & Value For Money
2.2/5
Blaze Pizza has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Blaze Pizza Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Blaze Pizza.
Quick Insights into Blaze Pizza ROI
Blaze Pizza's ROI score was rated highest by customers from the Construction industry, and rated lowest by customers from the Tech industry.
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Ranked Blaze Pizza ROI the Highest
Ranked Blaze Pizza ROI the Lowest
Blaze Pizza ROI Score by Gender
Male customers rated Blaze Pizza's ROI score 0.7 stars higher than Female customers.
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Male
2.8/5
Female
2.1/5
Blaze Pizza ROI Score by Ethnicity
Blaze Pizza's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
African American/Black 3.3 | African American/Black | 3.3 |
Asian or Pacific Islander 1.9 | Asian or Pacific Islander | 1.9 |
Other 1.8 | Other | 1.8 |
Blaze Pizza ROI Score by Age
Blaze Pizza's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 2.9 | 26-30 | 2.9 |
31-35 1.5 | 31-35 | 1.5 |
36-40 2.2 | 36-40 | 2.2 |
41-45 2.4 | 41-45 | 2.4 |
46-50 1.8 | 46-50 | 1.8 |
51-55 2.5 | 51-55 | 2.5 |
56-60 1.8 | 56-60 | 1.8 |
61-65 2.2 | 61-65 | 2.2 |
66+ 2.9 | 66+ | 2.9 |
Blaze Pizza ROI Score by Usage
Blaze Pizza's ROI score was rated the highest by customers who have used Blaze Pizza's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Blaze Pizza ROI Score by Industry
Blaze Pizza's ROI score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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Blaze Pizza Pricing vs. Competitors
Compared to its competitors, Blaze Pizza's ROI score is rated right below MOD Pizza.
| COMPANY | Pricing Score | |
|---|---|---|
| Shake Shack | 3.8/5 |
| MOD Pizza | 3.6/5 |
| Blaze Pizza | 2.2/5 |
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Blaze Pizza Customer Satisfaction (CSAT)
Blaze Pizza Customer Satisfaction (CSAT) Score
28 / 100
Blaze Pizza has an overall Customer Satisfaction score of 28 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
19%
Satisfied
9%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Blaze Pizza Customer Satisfaction
Blaze Pizza's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers who have used Blaze Pizza's products/services for Over 10 Years.
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Ranked Blaze Pizza Customer Satisfaction the Highest
Ranked Blaze Pizza Customer Satisfaction the Lowest
Blaze Pizza Customer Satisfaction Score by Gender
Female customers rated Blaze Pizza's Customer Satisfaction score 9 points higher than Male customers.
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14 / 100
MaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 19% | |
Dissatisfied | 19% | |
Very Dissatisfied | 48% |
23 / 100
FemaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 9% | |
Very Dissatisfied | 59% |
Blaze Pizza Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Blaze Pizza's Customer Satisfaction (CSAT) score was rated 22% according to Caucasian users and customers.
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22 / 100
Very Satisfied
7%
Satisfied
15%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
7%
Very Dissatisfied
56%
CSAT according to Hispanic or Latino
Blaze Pizza's Customer Satisfaction (CSAT) score was rated 14% according to Hispanic or Latino users and customers.
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14 / 100
Very Satisfied
0%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
58%
CSAT according to African American/Black
Blaze Pizza's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
Blaze Pizza's Customer Satisfaction (CSAT) score was rated 11% according to Asian or Pacific Islander users and customers.
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11 / 100
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
13%
Very Dissatisfied
63%
CSAT according to Other
Blaze Pizza's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
30%
Very Dissatisfied
60%
Blaze Pizza Customer Satisfaction Score by Age
Blaze Pizza's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 26-30 | 40% | |||||||||||||||
| 31-35 | 33% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 37% | |||||||||||||||
| 51-55 | 16% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 16% | |||||||||||||||
| 66+ | 0% |
Blaze Pizza Customer Satisfaction Score by Usage
Blaze Pizza's Customer Satisfaction score was rated the highest by customers who have used Blaze Pizza's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Blaze Pizza Customer Satisfaction Score by Industry
Blaze Pizza's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Government and Public Policy industry customers.
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{
"title": "Blaze Pizza Customer Satisfaction Score by Industry",
"text": "Blaze Pizza's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Government and Public Policy industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 12,
"stars": 0,
"csatScore": 12,
"text": "Blaze Pizza's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 12
},
{
"label": "Accounting",
"groupId": 495,
"score": 20,
"stars": 0,
"csatScore": 20,
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"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "",
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},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 25,
"stars": 0,
"csatScore": 25,
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"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Education",
"groupId": 515,
"score": 40,
"stars": 0,
"csatScore": 40,
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},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 14,
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]
}Blaze Pizza Customer Satisfaction vs. Competitors
Compared to its competitors, Blaze Pizza's Customer Satisfaction score is rated right below MOD Pizza.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Shake Shack | 73% |
| MOD Pizza | 70% |
| Blaze Pizza | 29% |
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Blaze Pizza Customer Service
2/5
Blaze Pizza has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Blaze Pizza's Customer Service
Address
35 N Lake Ave., Suite 710, Pasadena, CA
Website
http://blazepizza.com/
Phone Number
(626)584-5880
Quick Insights into Blaze Pizza Customer Service
Blaze Pizza's Customer Service score was rated highest by customers from the Construction industry, and rated lowest by customers from the Tech industry.
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Ranked Blaze Pizza Customer Service the Highest
Ranked Blaze Pizza Customer Service the Lowest
Blaze Pizza Customer Service Score by Gender
Male customers rated Blaze Pizza's Customer Service score 0.3 stars higher than Female customers.
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Male
2/5
Female
1.7/5
Blaze Pizza Customer Service Score by Ethnicity
Blaze Pizza's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 1.8 | Hispanic or Latino | 1.8 |
African American/Black 2.1 | African American/Black | 2.1 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Other 1.5 | Other | 1.5 |
Blaze Pizza Customer Service Score by Age
Blaze Pizza's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 2.4 | 26-30 | 2.4 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.2 | 51-55 | 2.2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
Blaze Pizza Customer Service Score by Usage
Blaze Pizza's Customer Service score was rated the highest by customers who have used Blaze Pizza's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Blaze Pizza Customer Service Score by Industry
Blaze Pizza's Customer Service score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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Blaze Pizza Customer Service vs. Competitors
Compared to its competitors, Blaze Pizza's Customer Service score is rated right below MOD Pizza.
| COMPANY | Customer Service Score | |
|---|---|---|
| Shake Shack | 4/5 |
| MOD Pizza | 3.4/5 |
| Blaze Pizza | 2/5 |
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Blaze Pizza as an Employer
2.5/5
Blaze Pizza has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Blaze Pizza scored a -46 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Blaze Pizza would recommend the brand to a friend. ENPS measures how likely Blaze Pizza employees would recommend working at Blaze Pizza to a friend.
Net Promoter Score
-46
NPS Score
| 22% | Promoters |
|---|---|
| 10% | Passive |
| 68% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 22% | Promoters |
|---|---|
| 16% | Passive |
| 62% | Detractors |
