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NPS
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MOD Pizza
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About MOD Pizza's Brand
MOD Pizza is a chain of fast casual pizza restaurants Among its major competitors, MOD Pizza is ranked in 3rd place for NPS while Chick-fil-A is 1st, and Darden Restaurants is 2nd. Overall, MOD Pizza has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $500.00M
Brand at a Glance
82%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.4/5
Customer Service
MOD Pizza CMO
Mark Shambura
Mark Shambura serves as the Chief Marketing Officer of MOD Pizza. Mark started at MOD Pizza in December of 2018. Mark currently resides in the Greater New York City Area.
MOD Pizza Ranking
- #3 / 4 of its competitors
MOD Pizza NPS
MOD Pizza's Net Promoter Score (NPS) is a 6 with 46% Promoters, 14% Passives, and 40% Detractors. Net Promoter Score tracks whether MOD Pizza's customers would recommend using the product based on a scale of -100 to 100.
MOD Pizza Overall NPS
| 46% | Promoters |
|---|---|
| 14% | Passives |
| 40% | Detractors |
MOD Pizza NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 9 | Aug 2024 | 9 |
Oct 2024 9 | Oct 2024 | 9 |
Nov 2024 9 | Nov 2024 | 9 |
Dec 2024 7 | Dec 2024 | 7 |
Mar 2025 9 | Mar 2025 | 9 |
Apr 2025 9 | Apr 2025 | 9 |
May 2025 7 | May 2025 | 7 |
Jul 2025 6 | Jul 2025 | 6 |
Sep 2025 6 | Sep 2025 | 6 |
Oct 2025 8 | Oct 2025 | 8 |
Dec 2025 6 | Dec 2025 | 6 |
Jan 2026 6 | Jan 2026 | 6 |
How Other Brands Compare
MOD Pizza is ranked third for NPS among its competitors. Chick-fil-A and Darden Restaurants come in first and second, with Pizza Hut coming in at #4. Among those competitors, it is the lowest valued company behind Pizza Hut.
MOD Pizza |  Chick-fil-A |  Pizza Hut |  Darden Restaurants | |
| Global Ranking | #- | #3 | #153 | #342 |
| NPS | 6 | 55 | 5 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $500.00M | - | $33.20B | $18.85B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MOD Pizza NPS by Gender
Male customers rated MOD Pizza's NPS 7 points higher than Female customers.
Male
15
MOD Pizza's NPS was rated 15 by Male customers on Comparably.
53%
Promoters
9%
Passives
38%
Detractors
Female
8
MOD Pizza's NPS was rated 8 by Female customers on Comparably.
50%
Promoters
8%
Passives
42%
Detractors
MOD Pizza NPS by Ethnicity
MOD Pizza's NPS was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 18 | Caucasian | 18 |
Hispanic or Latino -14 | Hispanic or Latino | -14 |
African American/Black 24 | African American/Black | 24 |
Other 20 | Other | 20 |
MOD Pizza NPS by Age
MOD Pizza's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
MOD Pizza NPS by Usage
MOD Pizza's NPS was rated the highest by customers who have used MOD Pizza's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -17 | Less than 1 Year | -17 |
1 to 2 Years 18 | 1 to 2 Years | 18 |
2 to 5 Years 16 | 2 to 5 Years | 16 |
5 to 10 Years -17 | 5 to 10 Years | -17 |
Over 10 Years 0 | Over 10 Years | 0 |
MOD Pizza NPS vs. Competitors
Compared to its competitors, MOD Pizza's NPS is rated right above Pizza Hut, and is preceded by Darden Restaurants.
| COMPANY | NPS Score | |
|---|---|---|
| Chick-fil-A | 55 |
| Darden Restaurants | 20 |
| MOD Pizza | 6 |
| Pizza Hut | 5 |
 | Luby's | -1 |
 | Papa John's International | -21 |
 | Blaze Pizza | -46 |
 | Pieology Pizzeria | -60 |
 | Ruby Tuesday | -63 |
MOD Pizza Customer Reviews
Out of the 18 MOD Pizza customer reviews 11 were positive and 7 were constructive. MOD Pizza customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
MOD Pizza Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of MOD Pizza users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MOD Pizza Customer Loyalty Score by Gender
Female customers rated MOD Pizza's Customer Loyalty score 1% higher than Male customers.
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Male
84%
Yes
Female
85%
Yes
MOD Pizza Customer Loyalty Score by Ethnicity
MOD Pizza's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MOD Pizza.
84
out of 100
Caucasian
87
out of 100
Hispanic or Latino
66
out of 100
African American/Black
82
out of 100
Other
MOD Pizza Customer Loyalty Score by Age
MOD Pizza's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 93% | 18-25 | 93% |
26-30 46% | 26-30 | 46% |
31-35 85% | 31-35 | 85% |
41-45 85% | 41-45 | 85% |
46-50 91% | 46-50 | 91% |
51-55 81% | 51-55 | 81% |
56-60 55% | 56-60 | 55% |
61-65 100% | 61-65 | 100% |
66+ 91% | 66+ | 91% |
MOD Pizza Customer Loyalty Score by Usage
MOD Pizza's Customer Loyalty score was rated the highest by customers who have used MOD Pizza's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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MOD Pizza Customer Loyalty Score by Industry
MOD Pizza's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Arts and Entertainment industry customers.
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MOD Pizza Customer Loyalty vs. Competitors
Compared to its competitors, MOD Pizza's Customer Loyalty score is rated right above Pizza Hut, and is preceded by Chick-fil-A.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Chick-fil-A | 87% |
| MOD Pizza | 82% |
| Pizza Hut | 74% |
| Blaze Pizza | 72% |
| Pieology Pizzeria | 71% |
| Luby's | 70% |
| Papa John's International | 68% |
| Ruby Tuesday | 64% |
| Darden Restaurants | 63% |
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MOD Pizza Product Quality
3.6/5
MOD Pizza has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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MOD Pizza Product Information
MOD Pizza’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated MOD Pizza's product the highest. Reviewers from the Accounting industry rated MOD Pizza the lowest at 2.7.
- Website
- https://modpizza.com/
- Company Size
- 1,001-5,000 Employees
Industry
Food and Beverages
Travel
Quick Insights into MOD Pizza Product Quality
MOD Pizza's Product Quality score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers ages 26-30.
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Ranked MOD Pizza Product Quality the Highest
Ranked MOD Pizza Product Quality the Lowest
MOD Pizza Product Quality Score by Gender
Male customers rated MOD Pizza's Product Quality score 0.2 stars higher than Female customers.
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Male
3.7/5
Female
3.5/5
MOD Pizza Product Quality Score by Ethnicity
MOD Pizza's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.
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0
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
African American/Black 3.3 | African American/Black | 3.3 |
Other 3.9 | Other | 3.9 |
MOD Pizza Product Quality Score by Age
MOD Pizza's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 2.3 | 26-30 | 2.3 |
31-35 4.6 | 31-35 | 4.6 |
41-45 2.9 | 41-45 | 2.9 |
46-50 4.1 | 46-50 | 4.1 |
51-55 4 | 51-55 | 4 |
56-60 3 | 56-60 | 3 |
61-65 2.7 | 61-65 | 2.7 |
66+ 4.2 | 66+ | 4.2 |
MOD Pizza Product Quality Score by Usage
MOD Pizza's Product Quality score was rated the highest by customers who have used MOD Pizza's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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MOD Pizza Product Quality Score by Industry
MOD Pizza's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Retail industry customers.
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MOD Pizza Product Quality vs. Competitors
Compared to its competitors, MOD Pizza's Product Quality score is rated right above Pizza Hut, and is preceded by Darden Restaurants.
| COMPANY | Product Quality Score | |
|---|---|---|
| Chick-fil-A | 4.3/5 |
| Darden Restaurants | 3.8/5 |
| MOD Pizza | 3.6/5 |
| Pizza Hut | 3.6/5 |
| Luby's | 3/5 |
| Papa John's International | 2.9/5 |
| Blaze Pizza | 2.1/5 |
| Ruby Tuesday | 1.8/5 |
| Pieology Pizzeria | 1.8/5 |
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MOD Pizza Pricing
MOD Pizza ROI & Value For Money
3.6/5
MOD Pizza has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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MOD Pizza Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Accounting industry think that they had the lowest ROI from MOD Pizza.
Quick Insights into MOD Pizza ROI
MOD Pizza's ROI score was rated highest by customers ages 46-50, and rated lowest by customers ages 26-30.
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Ranked MOD Pizza ROI the Highest
Ranked MOD Pizza ROI the Lowest
MOD Pizza ROI Score by Gender
Male customers rated MOD Pizza's ROI score 0.3 stars higher than Female customers.
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Male
3.7/5
Female
3.4/5
MOD Pizza ROI Score by Ethnicity
MOD Pizza's ROI score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 2.8 | Hispanic or Latino | 2.8 |
African American/Black 3.4 | African American/Black | 3.4 |
Other 3.8 | Other | 3.8 |
MOD Pizza ROI Score by Age
MOD Pizza's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 2.3 | 26-30 | 2.3 |
31-35 4.2 | 31-35 | 4.2 |
41-45 3.2 | 41-45 | 3.2 |
46-50 4.4 | 46-50 | 4.4 |
51-55 3.9 | 51-55 | 3.9 |
56-60 3.1 | 56-60 | 3.1 |
61-65 2.9 | 61-65 | 2.9 |
66+ 4.1 | 66+ | 4.1 |
MOD Pizza ROI Score by Usage
MOD Pizza's ROI score was rated the highest by customers who have used MOD Pizza's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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MOD Pizza ROI Score by Industry
MOD Pizza's ROI score was rated the highest by Education industry customers, and the lowest by Accounting industry customers.
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MOD Pizza Pricing vs. Competitors
Compared to its competitors, MOD Pizza's ROI score is rated right above Pizza Hut, and is preceded by Darden Restaurants.
| COMPANY | Pricing Score | |
|---|---|---|
| Chick-fil-A | 4.1/5 |
| Darden Restaurants | 3.7/5 |
| MOD Pizza | 3.6/5 |
| Pizza Hut | 3.3/5 |
| Papa John's International | 2.9/5 |
| Luby's | 2.9/5 |
| Blaze Pizza | 2.2/5 |
| Pieology Pizzeria | 2/5 |
| Ruby Tuesday | 1.9/5 |
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MOD Pizza Customer Satisfaction (CSAT)
MOD Pizza Customer Satisfaction (CSAT) Score
70 / 100
MOD Pizza has an overall Customer Satisfaction score of 70 rated by its users and customers.
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Very Satisfied
57%
Satisfied
13%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
6%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MOD Pizza Customer Satisfaction
MOD Pizza's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 41-45.
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Ranked MOD Pizza Customer Satisfaction the Highest
Ranked MOD Pizza Customer Satisfaction the Lowest
MOD Pizza Customer Satisfaction Score by Gender
Male customers rated MOD Pizza's Customer Satisfaction score 7 points higher than Female customers.
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65 / 100
MaleVery Satisfied | 62% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 12% | |
Very Dissatisfied | 19% |
58 / 100
FemaleVery Satisfied | 54% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 17% | |
Very Dissatisfied | 21% |
MOD Pizza Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MOD Pizza's Customer Satisfaction (CSAT) score was rated 64% according to Caucasian users and customers.
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64 / 100
Very Satisfied
61%
Satisfied
3%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
19%
Very Dissatisfied
14%
CSAT according to Hispanic or Latino
MOD Pizza's Customer Satisfaction (CSAT) score was rated 57% according to Hispanic or Latino users and customers.
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57 / 100
Very Satisfied
57%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
29%
CSAT according to African American/Black
MOD Pizza's Customer Satisfaction (CSAT) score was rated 57% according to African American/Black users and customers.
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57 / 100
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
29%
CSAT according to Other
MOD Pizza's Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.
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60 / 100
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
MOD Pizza Customer Satisfaction Score by Age
MOD Pizza's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
20
40
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 33% | |||||||||||||||
| 31-35 | 80% | |||||||||||||||
| 41-45 | 25% | |||||||||||||||
| 46-50 | 83% | |||||||||||||||
| 51-55 | 75% | |||||||||||||||
| 61-65 | 33% | |||||||||||||||
| 66+ | 63% |
MOD Pizza Customer Satisfaction Score by Usage
MOD Pizza's Customer Satisfaction score was rated the highest by customers who have used MOD Pizza's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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MOD Pizza Customer Satisfaction Score by Industry
MOD Pizza's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Restaurants industry customers.
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{
"title": "MOD Pizza Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
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}MOD Pizza Customer Satisfaction vs. Competitors
Compared to its competitors, MOD Pizza's Customer Satisfaction score is rated right above Pizza Hut, and is preceded by Darden Restaurants.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Chick-fil-A | 81% |
| Darden Restaurants | 71% |
| MOD Pizza | 70% |
| Pizza Hut | 68% |
| Papa John's International | 54% |
| Pieology Pizzeria | 47% |
| Luby's | 45% |
| Blaze Pizza | 29% |
| Ruby Tuesday | 21% |
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MOD Pizza Customer Service
3.4/5
MOD Pizza has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About MOD Pizza's Customer Service
Address
PO Box 6939 Bellevue, Bellevue, WA 98008
Website
https://modpizza.com/
Quick Insights into MOD Pizza Customer Service
MOD Pizza's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers ages 61-65.
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Ranked MOD Pizza Customer Service the Highest
Ranked MOD Pizza Customer Service the Lowest
MOD Pizza Customer Service Score by Gender
Female customers rated MOD Pizza's Customer Service score 0.3 stars higher than Male customers.
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Male
3.1/5
Female
3.4/5
MOD Pizza Customer Service Score by Ethnicity
MOD Pizza's Customer Service score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
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0
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100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 2.8 | Hispanic or Latino | 2.8 |
African American/Black 3.2 | African American/Black | 3.2 |
Other 3.8 | Other | 3.8 |
MOD Pizza Customer Service Score by Age
MOD Pizza's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 2.3 | 26-30 | 2.3 |
31-35 4.4 | 31-35 | 4.4 |
41-45 3 | 41-45 | 3 |
46-50 3.6 | 46-50 | 3.6 |
51-55 4 | 51-55 | 4 |
56-60 2.7 | 56-60 | 2.7 |
61-65 1.7 | 61-65 | 1.7 |
66+ 3.7 | 66+ | 3.7 |
MOD Pizza Customer Service Score by Usage
MOD Pizza's Customer Service score was rated the highest by customers who have used MOD Pizza's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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MOD Pizza Customer Service Score by Industry
MOD Pizza's Customer Service score was rated the highest by Education industry customers, and the lowest by Retail industry customers.
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MOD Pizza Customer Service vs. Competitors
Compared to its competitors, MOD Pizza's Customer Service score is rated right above Pizza Hut, and is preceded by Darden Restaurants.
| COMPANY | Customer Service Score | |
|---|---|---|
| Chick-fil-A | 4.3/5 |
| Darden Restaurants | 3.7/5 |
| MOD Pizza | 3.4/5 |
| Pizza Hut | 3.4/5 |
| Luby's | 2.9/5 |
| Papa John's International | 2.9/5 |
| Blaze Pizza | 2/5 |
| Ruby Tuesday | 1.8/5 |
| Pieology Pizzeria | 1.7/5 |
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MOD Pizza as an Employer
2.8/5
MOD Pizza has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
MOD Pizza scored a 6 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of MOD Pizza would recommend the brand to a friend. ENPS measures how likely MOD Pizza employees would recommend working at MOD Pizza to a friend.
Net Promoter Score
6
NPS Score
| 46% | Promoters |
|---|---|
| 14% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 24% | Promoters |
|---|---|
| 16% | Passive |
| 60% | Detractors |
