-60
NPS
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Pieology Pizzeria
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About Pieology Pizzeria's Brand
We’re here to nourish and inspire, to serve creativity, and celebrate people coming together to connect. Among its major competitors, Pieology Pizzeria is ranked in 3rd place for NPS while Domino's Pizza is 1st, and MOD Pizza is 2nd.
Brand at a Glance
71%
Customer Loyalty
1.8/5
Product Quality
2/5
Pricing
1.7/5
Customer Service
Pieology Pizzeria Ranking
- #3 / 4 of its competitors
Pieology Pizzeria NPS
Pieology Pizzeria's Net Promoter Score (NPS) is a -60 with 17% Promoters, 6% Passives, and 77% Detractors. Net Promoter Score tracks whether Pieology Pizzeria's customers would recommend using the product based on a scale of -100 to 100.
Pieology Pizzeria Overall NPS
| 17% | Promoters |
|---|---|
| 6% | Passives |
| 77% | Detractors |
Pieology Pizzeria NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -70 | May 2023 | -70 |
Jun 2023 -65 | Jun 2023 | -65 |
Jul 2023 -65 | Jul 2023 | -65 |
Aug 2023 -63 | Aug 2023 | -63 |
Sep 2023 -62 | Sep 2023 | -62 |
Oct 2023 -62 | Oct 2023 | -62 |
Nov 2023 -62 | Nov 2023 | -62 |
Mar 2024 -62 | Mar 2024 | -62 |
May 2024 -62 | May 2024 | -62 |
Jul 2024 -60 | Jul 2024 | -60 |
Oct 2024 -60 | Oct 2024 | -60 |
Jan 2025 -60 | Jan 2025 | -60 |
How Other Brands Compare
Pieology Pizzeria is ranked third for NPS among its competitors. Domino's Pizza and MOD Pizza come in first and second, with Degrees New coming in at #4.
Pieology Pizzeria |  Domino's Pizza |  MOD Pizza |  Degrees New | |
| Global Ranking | #- | #115 | #- | #- |
| NPS | -60 | 17 | 6 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $14.27B | $500.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pieology Pizzeria NPS by Gender
Female customers rated Pieology Pizzeria's NPS 9 points higher than Male customers.
Male
-63
Pieology Pizzeria's NPS was rated -63 by Male customers on Comparably.
16%
Promoters
5%
Passives
79%
Detractors
Female
-54
Pieology Pizzeria's NPS was rated -54 by Female customers on Comparably.
23%
Promoters
0%
Passives
77%
Detractors
Pieology Pizzeria NPS by Ethnicity
Pieology Pizzeria's NPS was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -56 | Caucasian | -56 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
Other -34 | Other | -34 |
Pieology Pizzeria NPS by Age
Pieology Pizzeria's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Pieology Pizzeria NPS by Usage
Pieology Pizzeria's NPS was rated the highest by customers who have used Pieology Pizzeria's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -82 | Less than 1 Year | -82 |
1 to 2 Years -88 | 1 to 2 Years | -88 |
2 to 5 Years -42 | 2 to 5 Years | -42 |
5 to 10 Years -39 | 5 to 10 Years | -39 |
Pieology Pizzeria NPS vs. Competitors
Compared to its competitors, Pieology Pizzeria's NPS is rated right below MOD Pizza.
| COMPANY | NPS Score | |
|---|---|---|
| Domino's Pizza | 17 |
| MOD Pizza | 6 |
| Pieology Pizzeria | -60 |
Pieology Pizzeria Customer Reviews
Out of the 5 Pieology Pizzeria customer reviews 3 were positive and 2 were constructive. Pieology Pizzeria customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Pieology Pizzeria Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Pieology Pizzeria users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Pieology Pizzeria Customer Loyalty Score by Gender
Female customers rated Pieology Pizzeria's Customer Loyalty score 18% higher than Male customers.
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Male
62%
Yes
Female
80%
Yes
Pieology Pizzeria Customer Loyalty Score by Ethnicity
Pieology Pizzeria's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Pieology Pizzeria.
70
out of 100
Caucasian
40
out of 100
Hispanic or Latino
70
out of 100
Other
Pieology Pizzeria Customer Loyalty Score by Age
Pieology Pizzeria's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 82% | 26-30 | 82% |
31-35 40% | 31-35 | 40% |
36-40 100% | 36-40 | 100% |
41-45 49% | 41-45 | 49% |
46-50 66% | 46-50 | 66% |
51-55 100% | 51-55 | 100% |
56-60 70% | 56-60 | 70% |
61-65 70% | 61-65 | 70% |
Pieology Pizzeria Customer Loyalty Score by Usage
Pieology Pizzeria's Customer Loyalty score was rated the highest by customers who have used Pieology Pizzeria's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Pieology Pizzeria Customer Loyalty Score by Industry
Pieology Pizzeria's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Hospitality industry customers.
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Pieology Pizzeria Customer Loyalty vs. Competitors
Compared to its competitors, Pieology Pizzeria's Customer Loyalty score is rated right below Domino's Pizza.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| MOD Pizza | 82% |
| Domino's Pizza | 76% |
| Pieology Pizzeria | 71% |
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Pieology Pizzeria Product Quality
1.8/5
Pieology Pizzeria has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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Pieology Pizzeria Product Information
Pieology Pizzeria’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated Pieology Pizzeria's product the highest. Reviewers from the Education industry rated Pieology Pizzeria the lowest at 1.5.
- Website
- http://www.pieology.com/
- Company Size
- 501-1,000 Employees
Industry
Restaurants
Food and Beverages
Quick Insights into Pieology Pizzeria Product Quality
Pieology Pizzeria's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used Pieology Pizzeria's products/services for Less than 1 Year.
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Ranked Pieology Pizzeria Product Quality the Highest
Ranked Pieology Pizzeria Product Quality the Lowest
Pieology Pizzeria Product Quality Score by Gender
Male customers rated Pieology Pizzeria's Product Quality score 0.3 stars higher than Female customers.
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Male
1.9/5
Female
1.6/5
Pieology Pizzeria Product Quality Score by Ethnicity
Pieology Pizzeria's Product Quality score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Pieology Pizzeria.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 2 | Other | 2 |
Pieology Pizzeria Product Quality Score by Age
Pieology Pizzeria's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 1.5 | 26-30 | 1.5 |
31-35 2.3 | 31-35 | 2.3 |
36-40 1.6 | 36-40 | 1.6 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.6 | 46-50 | 2.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2 | 56-60 | 2 |
61-65 1.5 | 61-65 | 1.5 |
Pieology Pizzeria Product Quality Score by Usage
Pieology Pizzeria's Product Quality score was rated the highest by customers who have used Pieology Pizzeria's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Pieology Pizzeria Product Quality Score by Industry
Pieology Pizzeria's Product Quality score was rated the highest by Hospitality industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Pieology Pizzeria Product Quality vs. Competitors
Compared to its competitors, Pieology Pizzeria's Product Quality score is rated right below MOD Pizza.
| COMPANY | Product Quality Score | |
|---|---|---|
| Domino's Pizza | 3.7/5 |
| MOD Pizza | 3.6/5 |
| Pieology Pizzeria | 1.8/5 |
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Pieology Pizzeria Pricing
Pieology Pizzeria ROI & Value For Money
2/5
Pieology Pizzeria has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Pieology Pizzeria Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Pieology Pizzeria.
Quick Insights into Pieology Pizzeria ROI
Pieology Pizzeria's ROI score was rated highest by customers ages 18-25, and rated lowest by Hispanic or Latino customers.
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Ranked Pieology Pizzeria ROI the Highest
Ranked Pieology Pizzeria ROI the Lowest
Pieology Pizzeria ROI Score by Gender
Male customers rated Pieology Pizzeria's ROI score 0.1 stars higher than Female customers.
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Male
2.2/5
Female
2.1/5
Pieology Pizzeria ROI Score by Ethnicity
Pieology Pizzeria's ROI score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Pieology Pizzeria.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 3.1 | Other | 3.1 |
Pieology Pizzeria ROI Score by Age
Pieology Pizzeria's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 1.6 | 26-30 | 1.6 |
31-35 2 | 31-35 | 2 |
36-40 3.1 | 36-40 | 3.1 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.4 | 46-50 | 2.4 |
51-55 2 | 51-55 | 2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.3 | 61-65 | 2.3 |
Pieology Pizzeria ROI Score by Usage
Pieology Pizzeria's ROI score was rated the highest by customers who have used Pieology Pizzeria's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Pieology Pizzeria ROI Score by Industry
Pieology Pizzeria's ROI score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Pieology Pizzeria Pricing vs. Competitors
Compared to its competitors, Pieology Pizzeria's ROI score is rated right below MOD Pizza.
| COMPANY | Pricing Score | |
|---|---|---|
| Domino's Pizza | 3.6/5 |
| MOD Pizza | 3.6/5 |
| Pieology Pizzeria | 2/5 |
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Pieology Pizzeria Customer Satisfaction (CSAT)
Pieology Pizzeria Customer Satisfaction (CSAT) Score
47 / 100
Pieology Pizzeria has an overall Customer Satisfaction score of 47 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
8%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
17%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pieology Pizzeria Customer Satisfaction
Pieology Pizzeria's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers who have used Pieology Pizzeria's products/services for 1 to 2 Years.
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Ranked Pieology Pizzeria Customer Satisfaction the Highest
Ranked Pieology Pizzeria Customer Satisfaction the Lowest
Pieology Pizzeria Customer Satisfaction Score by Gender
Female customers rated Pieology Pizzeria's Customer Satisfaction score 4 points higher than Male customers.
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33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 34% | |
Very Dissatisfied | 33% |
37 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 38% |
Pieology Pizzeria Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Pieology Pizzeria's Customer Satisfaction (CSAT) score was rated 14% according to Caucasian users and customers.
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14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
57%
Pieology Pizzeria Customer Satisfaction Score by Age
Pieology Pizzeria's Customer Satisfaction score was rated 66 points by customers ages 46-50 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 66% |
Pieology Pizzeria Customer Satisfaction Score by Usage
Pieology Pizzeria's Customer Satisfaction score was rated the highest by customers who have used Pieology Pizzeria's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Pieology Pizzeria Customer Satisfaction Score by Industry
Pieology Pizzeria's Customer Satisfaction score was rated 25 points by Tech industry customers.
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"label": "Tech",
"groupId": 104,
"score": 25,
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}Pieology Pizzeria Customer Satisfaction vs. Competitors
Compared to its competitors, Pieology Pizzeria's Customer Satisfaction score is rated right below MOD Pizza.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Domino's Pizza | 75% |
| MOD Pizza | 70% |
| Pieology Pizzeria | 47% |
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Pieology Pizzeria Customer Service
1.7/5
Pieology Pizzeria has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Pieology Pizzeria's Customer Service
Address
30242 Esperanza, Rancho Santa Margarita, CA 92688
Website
http://www.pieology.com/
Phone Number
9495346171
Quick Insights into Pieology Pizzeria Customer Service
Pieology Pizzeria's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used Pieology Pizzeria's products/services for Less than 1 Year.
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Ranked Pieology Pizzeria Customer Service the Highest
Ranked Pieology Pizzeria Customer Service the Lowest
Pieology Pizzeria Customer Service Score by Gender
Female customers rated Pieology Pizzeria's Customer Service score 0.2 stars higher than Male customers.
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Male
1.6/5
Female
1.8/5
Pieology Pizzeria Customer Service Score by Ethnicity
Pieology Pizzeria's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Pieology Pizzeria.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 2 | Other | 2 |
Pieology Pizzeria Customer Service Score by Age
Pieology Pizzeria's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 1.7 | 26-30 | 1.7 |
31-35 2 | 31-35 | 2 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.5 | 46-50 | 2.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
Pieology Pizzeria Customer Service Score by Usage
Pieology Pizzeria's Customer Service score was rated the highest by customers who have used Pieology Pizzeria's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Pieology Pizzeria Customer Service Score by Industry
Pieology Pizzeria's Customer Service score was rated the highest by Hospitality industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Pieology Pizzeria Customer Service vs. Competitors
Compared to its competitors, Pieology Pizzeria's Customer Service score is rated right below MOD Pizza.
| COMPANY | Customer Service Score | |
|---|---|---|
| Domino's Pizza | 3.7/5 |
| MOD Pizza | 3.4/5 |
| Pieology Pizzeria | 1.7/5 |
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Pieology Pizzeria as an Employer
2.4/5
Pieology Pizzeria has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Pieology Pizzeria scored a -60 for Net Promoter Score and a -55 for Employee Net Promoter Score. NPS gauges how likely a customer of Pieology Pizzeria would recommend the brand to a friend. ENPS measures how likely Pieology Pizzeria employees would recommend working at Pieology Pizzeria to a friend.
Net Promoter Score
-60
NPS Score
| 17% | Promoters |
|---|---|
| 6% | Passive |
| 77% | Detractors |
Employee Net Promoter Score
-55
eNPS Score
| 14% | Promoters |
|---|---|
| 17% | Passive |
| 69% | Detractors |
