50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Blockstream
Marketing or Exec? Claim Your Free Account
About Blockstream's Brand
Blockstream develops and operates an online platform that enables users to transact bitcoin currency. Among its major competitors, Blockstream is ranked in 1st place for NPS while Coinbase is 2nd, and Bitfury Group is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Blockstream Ranking
- #1 / 4 of its competitors
Blockstream NPS
Blockstream's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Blockstream's customers would recommend using the product based on a scale of -100 to 100.
Blockstream Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Blockstream NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 0 | Jan 2023 | 0 |
Nov 2023 50 | Nov 2023 | 50 |
How Other Brands Compare
Blockstream is ranked first for NPS among its competitors. Coinbase and Bitfury Group come in second and third, with GoCoin coming in at #4.
Blockstream |  Coinbase |  Bitfury Group |  GoCoin | |
| Global Ranking | #- | #94 | #- | #- |
| NPS | 50 | 11 | 10 | - |
| Valuation Updated every 24 hours for public companies | - | $8.10B | $700.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Blockstream NPS vs. Competitors
Compared to its competitors, Blockstream's NPS is rated right above Coinbase.
| COMPANY | NPS Score | |
|---|---|---|
| Blockstream | 50 |
| Coinbase | 11 |
| Bitfury Group | 10 |
Blockstream Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Blockstream users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Blockstream Customer Loyalty vs. Competitors
Compared to its competitors, Blockstream's Customer Loyalty score is rated right above Bitfury Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Blockstream | 100% |
| Bitfury Group | 83% |
| Coinbase | 76% |
Unlock Blockstream Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Blockstream Customer Loyalty vs. Competitors data and gain insights into your customers today.
Blockstream Product Quality
5/5
Blockstream has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Blockstream's overall Product Quality score rated by its users and customers.
Blockstream Product Information
Blockstream’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.blockstream.com/
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
SaaS
Blockstream Product Quality vs. Competitors
Compared to its competitors, Blockstream's Product Quality score is rated right above Coinbase.
| COMPANY | Product Quality Score | |
|---|---|---|
| Blockstream | 5/5 |
| Coinbase | 3.6/5 |
| Bitfury Group | 3.3/5 |
Unlock Blockstream Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Blockstream Product Quality vs. Competitors data and gain insights into your customers today.
Blockstream Pricing
Blockstream ROI & Value For Money
5/5
Blockstream has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Blockstream's overall ROI score rated by its users and customers.
Blockstream Pricing vs. Competitors
Compared to its competitors, Blockstream's ROI score is rated right above Coinbase.
| COMPANY | Pricing Score | |
|---|---|---|
| Blockstream | 5/5 |
| Coinbase | 3.4/5 |
| Bitfury Group | 3.3/5 |
Unlock Blockstream ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Blockstream ROI vs. Competitors data and gain insights into your customers today.
Blockstream Customer Satisfaction (CSAT)
Blockstream Customer Satisfaction (CSAT) Score
100 / 100
Blockstream has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Blockstream Customer Satisfaction vs. Competitors
Compared to its competitors, Blockstream's Customer Satisfaction score is rated right above Bitfury Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Blockstream | 100% |
| Bitfury Group | 67% |
| Coinbase | 66% |
Unlock Blockstream Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Blockstream Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Blockstream Customer Service
5/5
Blockstream has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Blockstream's overall Customer Service score rated by its users and customers.
About Blockstream's Customer Service
Address
1000 De La Gauchetière, Montreal, MO A8 H3B 4W5
Website
http://www.blockstream.com/
Phone Number
(415)-738-8430
Blockstream Customer Service vs. Competitors
Compared to its competitors, Blockstream's Customer Service score is rated right above Coinbase.
| COMPANY | Customer Service Score | |
|---|---|---|
| Blockstream | 5/5 |
| Coinbase | 3.4/5 |
| Bitfury Group | 3.3/5 |
Unlock Blockstream Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Blockstream Customer Service vs. Competitors data and gain insights into your customers today.
Blockstream as an Employer
3.6/5
Blockstream has a 3.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Blockstream scored a 50 for Net Promoter Score and a 54 for Employee Net Promoter Score. NPS gauges how likely a customer of Blockstream would recommend the brand to a friend. ENPS measures how likely Blockstream employees would recommend working at Blockstream to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
54
eNPS Score
| 77% | Promoters |
|---|---|
| 0% | Passive |
| 23% | Detractors |
