0
NPS
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Blue Health Intelligence
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About Blue Health Intelligence's Brand
Blue Health Intelligence® (BHI®) empowers health plans, providers, employers, life science / medical device organizations to drive innovation and achieve measurable outcomes. With access to the industry’s most comprehensive and trusted data and analytics, BHI helps healthcare organizations gain insights to inform strategic decisions, support value-based care, and advance health equity. Among its major competitors, Blue Health Intelligence is ranked in 2nd place for NPS while Humana is 1st.Their current valuation is $100.00M
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Blue Health Intelligence Ranking
- #2 / 2 of its competitors
Blue Health Intelligence NPS
Blue Health Intelligence's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Blue Health Intelligence's customers would recommend using the product based on a scale of -100 to 100.
Blue Health Intelligence Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Blue Health Intelligence NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
May 2024 0 | May 2024 | 0 |
How Other Brands Compare
Blue Health Intelligence is ranked second for NPS among its competitors. Humana comes in first. Among those competitors, it is the second most valued company behind Humana.
Blue Health Intelligence |  Humana | |
| Global Ranking | #- | #300 |
| NPS | 0 | 2 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | $100.00M | $53.34B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Blue Health Intelligence NPS vs. Competitors
Compared to its competitors, Blue Health Intelligence's NPS is rated right below Humana.
| COMPANY | NPS Score | |
|---|---|---|
| Humana | 2 |
| Blue Health Intelligence | 0 |
Blue Health Intelligence Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Blue Health Intelligence users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Blue Health Intelligence Customer Loyalty vs. Competitors
Compared to its competitors, Blue Health Intelligence's Customer Loyalty score is rated right below Humana.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Humana | 76% |
| Blue Health Intelligence | 10% |
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Blue Health Intelligence Product Quality
2.5/5
Blue Health Intelligence has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Blue Health Intelligence Product Information
Blue Health Intelligence’s product quality score is a 2.5 out of 5 as rated by its users and customers.
Blue Health Intelligence Product Quality vs. Competitors
Compared to its competitors, Blue Health Intelligence's Product Quality score is rated right below Humana.
| COMPANY | Product Quality Score | |
|---|---|---|
| Humana | 3.3/5 |
| Blue Health Intelligence | 2.5/5 |
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Blue Health Intelligence Pricing
Blue Health Intelligence ROI & Value For Money
2.5/5
Blue Health Intelligence has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Blue Health Intelligence Pricing vs. Competitors
Compared to its competitors, Blue Health Intelligence's ROI score is rated right below Humana.
| COMPANY | Pricing Score | |
|---|---|---|
| Humana | 3.1/5 |
| Blue Health Intelligence | 2.5/5 |
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Blue Health Intelligence Customer Satisfaction (CSAT)
Blue Health Intelligence Customer Satisfaction (CSAT) Score
50 / 100
Blue Health Intelligence has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Blue Health Intelligence Customer Satisfaction vs. Competitors
Compared to its competitors, Blue Health Intelligence's Customer Satisfaction score is rated right below Humana.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Humana | 56% |
| Blue Health Intelligence | 50% |
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Blue Health Intelligence Customer Service
2.5/5
Blue Health Intelligence has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Blue Health Intelligence's Customer Service
Address
225 N Michigan Ave, Chicago, IL 60601
Website
http://www.bluehealthintelligence.com
Phone Number
312-540-5151
Blue Health Intelligence's Social Links
Blue Health Intelligence Customer Service vs. Competitors
Compared to its competitors, Blue Health Intelligence's Customer Service score is rated right below Humana.
| COMPANY | Customer Service Score | |
|---|---|---|
| Humana | 3.2/5 |
| Blue Health Intelligence | 2.5/5 |
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Blue Health Intelligence as an Employer
2.4/5
Blue Health Intelligence has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Blue Health Intelligence scored a 0 for Net Promoter Score and a -56 for Employee Net Promoter Score. NPS gauges how likely a customer of Blue Health Intelligence would recommend the brand to a friend. ENPS measures how likely Blue Health Intelligence employees would recommend working at Blue Health Intelligence to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-56
eNPS Score
| 22% | Promoters |
|---|---|
| 0% | Passive |
| 78% | Detractors |
