75
NPS
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BoConcept
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About BoConcept's Brand
BoConcept was established in 1952 and has a long heritage as a Danish furniture brand. Among its major competitors, BoConcept is ranked in 1st place for NPS while IKEA is 2nd, and Roche Bobois is 3rd.
Brand at a Glance
68%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
BoConcept Ranking
- #1 / 3 of its competitors
BoConcept NPS
BoConcept's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether BoConcept's customers would recommend using the product based on a scale of -100 to 100.
BoConcept Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
BoConcept NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 0 | Dec 2022 | 0 |
Feb 2023 50 | Feb 2023 | 50 |
Oct 2023 66 | Oct 2023 | 66 |
Jan 2025 75 | Jan 2025 | 75 |
How Other Brands Compare
BoConcept is ranked first for NPS among its competitors. IKEA and Roche Bobois come in second and third.
BoConcept |  IKEA |  Roche Bobois | |
| Global Ranking | #- | #242 | #- |
| NPS | 75 | 22 | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BoConcept NPS vs. Competitors
Compared to its competitors, BoConcept's NPS is rated right above IKEA.
| COMPANY | NPS Score | |
|---|---|---|
| BoConcept | 75 |
| IKEA | 22 |
| Roche Bobois | -100 |
BoConcept Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of BoConcept users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BoConcept Customer Loyalty vs. Competitors
Compared to its competitors, BoConcept's Customer Loyalty score is rated right above Roche Bobois, and is preceded by IKEA.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| IKEA | 76% |
| BoConcept | 68% |
| Roche Bobois | 68% |
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BoConcept Product Quality
4/5
BoConcept has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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BoConcept Product Information
BoConcept’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.boconcept.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Hardware and Devices
BoConcept Product Quality vs. Competitors
Compared to its competitors, BoConcept's Product Quality score is rated right above IKEA.
| COMPANY | Product Quality Score | |
|---|---|---|
| BoConcept | 4/5 |
| IKEA | 3.6/5 |
| Roche Bobois | 2.2/5 |
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BoConcept Pricing
BoConcept ROI & Value For Money
4/5
BoConcept has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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BoConcept Pricing vs. Competitors
Compared to its competitors, BoConcept's ROI score is rated right above IKEA.
| COMPANY | Pricing Score | |
|---|---|---|
| BoConcept | 4/5 |
| IKEA | 3.6/5 |
| Roche Bobois | 2.3/5 |
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BoConcept Customer Satisfaction (CSAT)
BoConcept Customer Satisfaction (CSAT) Score
100 / 100
BoConcept has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BoConcept Customer Satisfaction vs. Competitors
Compared to its competitors, BoConcept's Customer Satisfaction score is rated right above IKEA.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BoConcept | 100% |
| IKEA | 71% |
| Roche Bobois | 33% |
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BoConcept Customer Service
4/5
BoConcept has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About BoConcept's Customer Service
Address
M?¸rupvej 16,
Website
http://www.boconcept.com/
BoConcept Customer Service vs. Competitors
Compared to its competitors, BoConcept's Customer Service score is rated right above IKEA.
| COMPANY | Customer Service Score | |
|---|---|---|
| BoConcept | 4/5 |
| IKEA | 3.5/5 |
| Roche Bobois | 2.3/5 |
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BoConcept as an Employer
2.6/5
BoConcept has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
BoConcept scored a 75 for Net Promoter Score and a -83 for Employee Net Promoter Score. NPS gauges how likely a customer of BoConcept would recommend the brand to a friend. ENPS measures how likely BoConcept employees would recommend working at BoConcept to a friend.
Net Promoter Score
75
NPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-83
eNPS Score
| 0% | Promoters |
|---|---|
| 17% | Passive |
| 83% | Detractors |
