50
NPS
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BombBomb
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About BombBomb's Brand
BombBomb is a marketing platform where users can make, send, and track the results of traditional emails. Among its major competitors, BombBomb is ranked in 1st place for NPS while MailChimp is 2nd, and JangoMail is 3rd.
Brand at a Glance
4.1/5
Product Quality
4.2/5
Pricing
5/5
Customer Service
BombBomb Ranking
- #1 / 4 of its competitors
BombBomb NPS
BombBomb's Net Promoter Score (NPS) is a 50 with 68% Promoters, 14% Passives, and 18% Detractors. Net Promoter Score tracks whether BombBomb's customers would recommend using the product based on a scale of -100 to 100.
BombBomb Overall NPS
| 68% | Promoters |
|---|---|
| 14% | Passives |
| 18% | Detractors |
BombBomb NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 50 | Aug 2020 | 50 |
How Other Brands Compare
BombBomb is ranked first for NPS among its competitors. MailChimp and JangoMail come in second and third, with ActivePath coming in at #4.
BombBomb |  MailChimp |  JangoMail |  ActivePath | |
| Global Ranking | #- | #637 | #- | #- |
| NPS | 50 | 47 | -100 | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BombBomb NPS by Usage
BombBomb's NPS was rated the highest by customers who have used BombBomb's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 23 | Less than 1 Year | 23 |
5 to 10 Years 83 | 5 to 10 Years | 83 |
BombBomb Product Quality
4.1/5
BombBomb has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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BombBomb Product Information
BombBomb serves markets in the United States. BombBomb supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
BombBomb’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.bombbomb.com
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Content
Enterprise
Media
SaaS
Sports & Entertainment
Languages Supported
English
Product Type
Email Marketing Software
Online Video Platform Software
BombBomb Product Quality vs. Competitors
Compared to its competitors, BombBomb's Product Quality score is rated right above JangoMail, and is preceded by MailChimp.
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BombBomb Pricing
BombBomb ROI & Value For Money
4.2/5
BombBomb has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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BombBomb Pricing Plans
BombBomb has a pricing structure that accommodates small and medium businesses. Starting from $49/month, BombBomb uses a subscription model and offers the following: Individual plus: $69/month billed monthly or $588/year. and Prompt: $1499/year.
Who Uses BombBomb?
Small Businesses
Medium Businesses
BombBomb Pricing vs. Competitors
Compared to its competitors, BombBomb's ROI score is rated right above MailChimp.
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BombBomb Customer Service
5/5
BombBomb has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About BombBomb's Customer Service
Address
11 South 25th St., Suite #220, Colorado Springs, CO
Website
http://www.bombbomb.com
Phone Number
719-203-9332
BombBomb Customer Service vs. Competitors
Compared to its competitors, BombBomb's Customer Service score is rated right above MailChimp.
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Consumer vs. Employees
BombBomb scored a 50 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of BombBomb would recommend the brand to a friend. ENPS measures how likely BombBomb employees would recommend working at BombBomb to a friend.
Net Promoter Score
50
NPS Score
| 68% | Promoters |
|---|---|
| 14% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
