-4
NPS
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Brown Paper Tickets
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About Brown Paper Tickets' Brand
Event Registration and Ticketing Company Among its major competitors, Brown Paper Tickets is ranked in 3rd place for NPS while EventGrid is 1st, and Eventbrite is 2nd.
Brand at a Glance
36%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2/5
Customer Service
Brown Paper Tickets Ranking
- #3 / 4 of its competitors
Brown Paper Tickets NPS
Brown Paper Tickets's Net Promoter Score (NPS) is a -4 with 39% Promoters, 18% Passives, and 43% Detractors. Net Promoter Score tracks whether Brown Paper Tickets's customers would recommend using the product based on a scale of -100 to 100.
Brown Paper Tickets Overall NPS
| 39% | Promoters |
|---|---|
| 18% | Passives |
| 43% | Detractors |
Brown Paper Tickets NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 23 | Aug 2020 | 23 |
Jul 2022 16 | Jul 2022 | 16 |
Sep 2022 11 | Sep 2022 | 11 |
Jul 2023 8 | Jul 2023 | 8 |
Sep 2023 4 | Sep 2023 | 4 |
Feb 2024 -1 | Feb 2024 | -1 |
Dec 2024 -4 | Dec 2024 | -4 |
How Other Brands Compare
Brown Paper Tickets is ranked third for NPS among its competitors. EventGrid and Eventbrite come in first and second, with Vendini coming in at #4.
Brown Paper Tickets |  Eventbrite |  Vendini |  EventGrid | |
| Global Ranking | #- | #376 | #- | #- |
| NPS | -4 | 33 | - | 39 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $597.50M | $60.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Brown Paper Tickets NPS vs. Competitors
Compared to its competitors, Brown Paper Tickets's NPS is rated right below TicketWeb.
| COMPANY | NPS Score | |
|---|---|---|
| EventGrid | 39 |
| Eventbrite | 33 |
| Vendini | N/A |
 | Flavorus | N/A |
 | TicketWeb | N/A |
| Brown Paper Tickets | -4 |
Brown Paper Tickets Customer Loyalty
36%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
36% of Brown Paper Tickets users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Brown Paper Tickets Customer Loyalty vs. Competitors
Compared to its competitors, Brown Paper Tickets's Customer Loyalty score is rated right above EventGrid, and is preceded by Eventbrite.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Eventbrite | 59% |
| Brown Paper Tickets | 36% |
| EventGrid | N/A |
| Vendini | N/A |
| Flavorus | N/A |
| TicketWeb | N/A |
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Brown Paper Tickets Product Quality
2.8/5
Brown Paper Tickets has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Brown Paper Tickets Product Information
Brown Paper Tickets serves markets in the United States, Canada, Latin America, and Mexico. Brown Paper Tickets supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Brown Paper Tickets’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Media
SaaS
Social
Sports & Entertainment
Languages Supported
English
French
Spanish
Product Type
Event Management Software
Ticketing Software
Event Check In Software
Quick Insights into Brown Paper Tickets Product Quality
Brown Paper Tickets's Product Quality score was rated highest by customers who have used Brown Paper Tickets's products/services for 5 to 10 Years.
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Ranked Brown Paper Tickets Product Quality the Highest
Brown Paper Tickets Product Quality Score by Usage
Brown Paper Tickets's Product Quality score was rated 3.2 stars by customers who have used Brown Paper Tickets's products/services for 5 to 10 Years.
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Brown Paper Tickets Product Quality vs. Competitors
Compared to its competitors, Brown Paper Tickets's Product Quality score is rated right above Vendini, and is preceded by Eventbrite.
| COMPANY | Product Quality Score | |
|---|---|---|
| EventGrid | 4/5 |
| Eventbrite | 3.6/5 |
| Brown Paper Tickets | 2.8/5 |
| Vendini | N/A |
| Flavorus | N/A |
| TicketWeb | N/A |
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Brown Paper Tickets Pricing
Brown Paper Tickets ROI & Value For Money
2.7/5
Brown Paper Tickets has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Brown Paper Tickets Pricing Plans
Brown Paper Tickets has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry.
Who Uses Brown Paper Tickets?
Small Businesses
Medium Businesses
Quick Insights into Brown Paper Tickets ROI
Brown Paper Tickets's ROI score was rated highest by customers from the Arts and Entertainment industry.
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Ranked Brown Paper Tickets ROI the Highest
Brown Paper Tickets ROI Score by Industry
Brown Paper Tickets's ROI score was rated 2.2 stars by Arts and Entertainment industry customers.
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Brown Paper Tickets Pricing vs. Competitors
Compared to its competitors, Brown Paper Tickets's ROI score is rated right above Vendini, and is preceded by Eventbrite.
| COMPANY | Pricing Score | |
|---|---|---|
| EventGrid | 4.1/5 |
| Eventbrite | 3.5/5 |
| Brown Paper Tickets | 2.7/5 |
| Vendini | N/A |
| Flavorus | N/A |
| TicketWeb | N/A |
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Brown Paper Tickets Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
83%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Brown Paper Tickets Customer Satisfaction vs. Competitors
Compared to its competitors, Brown Paper Tickets's Customer Satisfaction score is rated right above Vendini, and is preceded by EventGrid.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Eventbrite | 55% |
| EventGrid | 0% |
| Brown Paper Tickets | 0% |
| Vendini | 0% |
| Flavorus | 0% |
| TicketWeb | 0% |
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Brown Paper Tickets Customer Service
2/5
Brown Paper Tickets has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Brown Paper Tickets's Customer Service
Address
220 Nickerson Street, Seattle, WA
Website
http://www.brownpapertickets.com
Phone Number
(800)838-3006
Brown Paper Tickets Customer Service vs. Competitors
Compared to its competitors, Brown Paper Tickets's Customer Service score is rated right above Vendini, and is preceded by Eventbrite.
| COMPANY | Customer Service Score | |
|---|---|---|
| EventGrid | 5/5 |
| Eventbrite | 3/5 |
| Brown Paper Tickets | 2/5 |
| Vendini | N/A |
| Flavorus | N/A |
| TicketWeb | N/A |
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Brown Paper Tickets as an Employer
2.2/5
Brown Paper Tickets has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Brown Paper Tickets scored a -4 for Net Promoter Score and a -80 for Employee Net Promoter Score. NPS gauges how likely a customer of Brown Paper Tickets would recommend the brand to a friend. ENPS measures how likely Brown Paper Tickets employees would recommend working at Brown Paper Tickets to a friend.
Net Promoter Score
-4
NPS Score
| 39% | Promoters |
|---|---|
| 18% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-80
eNPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
