0
NPS
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BrowserStack
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About BrowserStack's Brand
Among its major competitors, BrowserStack is ranked in 2nd place for NPS while GitLab is 1st, and Blazing DB is 3rd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
BrowserStack Ranking
- #2 / 4 of its competitors
BrowserStack NPS
BrowserStack's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether BrowserStack's customers would recommend using the product based on a scale of -100 to 100.
BrowserStack Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
BrowserStack NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -100 | Apr 2024 | -100 |
May 2024 0 | May 2024 | 0 |
How Other Brands Compare
BrowserStack is ranked second for NPS among its competitors. GitLab and Blazing DB come in first and third, with Shippable coming in at #4.
BrowserStack |  GitLab |  Blazing DB |  Shippable | |
| Global Ranking | #- | #594 | #- | #- |
| NPS | 0 | 45 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $2.77B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BrowserStack NPS vs. Competitors
Compared to its competitors, BrowserStack's NPS is rated right above Blazing DB, and is preceded by GitLab.
| COMPANY | NPS Score | |
|---|---|---|
| GitLab | 45 |
| BrowserStack | 0 |
| Blazing DB | N/A |
BrowserStack Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of BrowserStack users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BrowserStack Customer Loyalty vs. Competitors
Compared to its competitors, BrowserStack's Customer Loyalty score is rated right above GitLab.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| BrowserStack | 100% |
| GitLab | 82% |
| Blazing DB | N/A |
Unlock BrowserStack Customer Loyalty vs. Competitors Data
VS
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BrowserStack Product Quality
1.5/5
BrowserStack has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BrowserStack's overall Product Quality score rated by its users and customers.
BrowserStack Product Information
BrowserStack’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.browserstack.com
BrowserStack Product Quality vs. Competitors
Compared to its competitors, BrowserStack's Product Quality score is rated right above Blazing DB, and is preceded by GitLab.
| COMPANY | Product Quality Score | |
|---|---|---|
| GitLab | 4.2/5 |
| BrowserStack | 1.5/5 |
| Blazing DB | N/A |
Unlock BrowserStack Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full BrowserStack Product Quality vs. Competitors data and gain insights into your customers today.
BrowserStack Pricing
BrowserStack ROI & Value For Money
1.5/5
BrowserStack has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BrowserStack's overall ROI score rated by its users and customers.
BrowserStack Pricing vs. Competitors
Compared to its competitors, BrowserStack's ROI score is rated right above Blazing DB, and is preceded by GitLab.
| COMPANY | Pricing Score | |
|---|---|---|
| GitLab | 4.3/5 |
| BrowserStack | 1.5/5 |
| Blazing DB | N/A |
Unlock BrowserStack ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full BrowserStack ROI vs. Competitors data and gain insights into your customers today.
BrowserStack Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BrowserStack Customer Satisfaction vs. Competitors
Compared to its competitors, BrowserStack's Customer Satisfaction score is rated right above Blazing DB, and is preceded by GitLab.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| GitLab | 86% |
| BrowserStack | 0% |
| Blazing DB | 0% |
Unlock BrowserStack Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full BrowserStack Customer Satisfaction vs. Competitors data and gain insights into your customers today.
BrowserStack Customer Service
1.5/5
BrowserStack has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BrowserStack's overall Customer Service score rated by its users and customers.
About BrowserStack's Customer Service
Website
http://www.browserstack.com
BrowserStack Customer Service vs. Competitors
Compared to its competitors, BrowserStack's Customer Service score is rated right above Blazing DB, and is preceded by GitLab.
| COMPANY | Customer Service Score | |
|---|---|---|
| GitLab | 4.2/5 |
| BrowserStack | 1.5/5 |
| Blazing DB | N/A |
Unlock BrowserStack Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full BrowserStack Customer Service vs. Competitors data and gain insights into your customers today.
BrowserStack as an Employer
Consumer vs. Employees
BrowserStack scored a 0 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of BrowserStack would recommend the brand to a friend. ENPS measures how likely BrowserStack employees would recommend working at BrowserStack to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 20% | Promoters |
|---|---|
| 50% | Passive |
| 30% | Detractors |
