4
NPS
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Buhler
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About Buhler's Brand
Buhler is the global specialist and technology partner in the supply of plants and services for processing grain and food as well as for Among its major competitors, Buhler is ranked in 2nd place for NPS while Cargill is 1st, and Bucher Industries is 3rd.
Brand at a Glance
77%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Buhler Ranking
- #2 / 4 of its competitors
Buhler NPS
Buhler's Net Promoter Score (NPS) is a 4 with 47% Promoters, 10% Passives, and 43% Detractors. Net Promoter Score tracks whether Buhler's customers would recommend using the product based on a scale of -100 to 100.
Buhler Overall NPS
| 47% | Promoters |
|---|---|
| 10% | Passives |
| 43% | Detractors |
Buhler NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 25 | Jun 2022 | 25 |
Aug 2022 11 | Aug 2022 | 11 |
Oct 2022 0 | Oct 2022 | 0 |
Mar 2023 9 | Mar 2023 | 9 |
Jul 2023 17 | Jul 2023 | 17 |
Oct 2023 23 | Oct 2023 | 23 |
Nov 2023 15 | Nov 2023 | 15 |
Jan 2024 7 | Jan 2024 | 7 |
Mar 2024 10 | Mar 2024 | 10 |
Apr 2024 5 | Apr 2024 | 5 |
Jul 2024 10 | Jul 2024 | 10 |
Jan 2025 4 | Jan 2025 | 4 |
How Other Brands Compare
Buhler is ranked second for NPS among its competitors. Cargill and Bucher Industries come in first and third, with Buhler Industries coming in at #4.
Buhler |  Cargill |  Bucher Industries | Buhler Industries | |
| Global Ranking | #- | #297 | #- | #- |
| NPS | 4 | 26 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Buhler NPS by Gender
Buhler's NPS was rated 33 by Male customers on Comparably.
Male
33
Buhler's NPS was rated 33 by Male customers on Comparably.
50%
Promoters
33%
Passives
17%
Detractors
Female
N/A
Buhler's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Buhler NPS by Ethnicity
Buhler's NPS was rated 34 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Buhler Customer Reviews
Out of the 3 Buhler customer reviews 2 were positive and 1 was constructive. Buhler customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Buhler Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Buhler users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Buhler Customer Loyalty Score by Gender
Buhler's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
Buhler Customer Loyalty Score by Ethnicity
Buhler's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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70
out of 100
Asian or Pacific Islander
Buhler Customer Loyalty vs. Competitors
Compared to its competitors, Buhler's Customer Loyalty score is rated right below Cargill.
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Buhler Product Quality
3.7/5
Buhler has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Buhler Product Information
Buhler’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.buhlergroup.com
- Company Size
- 10,000+ Employees
Industry
Tech
Manufacturing
Quick Insights into Buhler Product Quality
Buhler's Product Quality score was rated highest by Male customers.
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Ranked Buhler Product Quality the Highest
Buhler Product Quality Score by Gender
Buhler's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Buhler Product Quality Score by Ethnicity
Buhler's Product Quality score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Buhler.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Buhler Product Quality vs. Competitors
Compared to its competitors, Buhler's Product Quality score is rated right below Cargill.
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Buhler Pricing
Buhler ROI & Value For Money
3.7/5
Buhler has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Buhler ROI
Buhler's ROI score was rated highest by Male customers.
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Ranked Buhler ROI the Highest
Buhler ROI Score by Gender
Buhler's ROI score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Buhler ROI Score by Ethnicity
Buhler's ROI score was rated 3.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Buhler.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Buhler Pricing vs. Competitors
Compared to its competitors, Buhler's ROI score is rated right below Cargill.
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Buhler Customer Satisfaction (CSAT)
Buhler Customer Satisfaction (CSAT) Score
63 / 100
Buhler has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
38%
Neither Satisfied nor Dissatisfied
31%
Dissatisfied
6%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Buhler Customer Satisfaction
Buhler's Customer Satisfaction score was rated highest by Male customers.
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Ranked Buhler Customer Satisfaction the Highest
Buhler Customer Satisfaction Score by Gender
Buhler's Customer Satisfaction score was rated 83 by Male customers on Comparably.
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83 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Buhler Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Buhler's Customer Satisfaction (CSAT) score was rated 66% according to Asian or Pacific Islander users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
Buhler Customer Satisfaction vs. Competitors
Compared to its competitors, Buhler's Customer Satisfaction score is rated right below Cargill.
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Buhler Customer Service
3.8/5
Buhler has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Buhler's Customer Service
Address
13105 12th Avenue North, Minneapolis, MN
Website
http://www.buhlergroup.com
Phone Number
+41 71 955 11 11
Quick Insights into Buhler Customer Service
Buhler's Customer Service score was rated highest by Asian or Pacific Islander customers.
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Ranked Buhler Customer Service the Highest
Buhler Customer Service Score by Gender
Buhler's Customer Service score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Buhler Customer Service Score by Ethnicity
Buhler's Customer Service score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Buhler.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Buhler Customer Service vs. Competitors
Compared to its competitors, Buhler's Customer Service score is rated right below Cargill.
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Buhler as an Employer
4.5/5
Buhler has a 4.5/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Buhler scored a 4 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Buhler would recommend the brand to a friend. ENPS measures how likely Buhler employees would recommend working at Buhler to a friend.
Net Promoter Score
4
NPS Score
| 47% | Promoters |
|---|---|
| 10% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 46% | Promoters |
|---|---|
| 22% | Passive |
| 32% | Detractors |
