-50
NPS
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Burlington Industries
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About Burlington Industries' Brand
Burlington Industries develops, markets, and manufactures fabrics and other textile products utilized in a variety of apparel and interior Among its major competitors, Burlington Industries is ranked in 4th place for NPS while Costco is 1st, and Target is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
3.5/5
Customer Service
Burlington Industries Ranking
- #4 / 4 of its competitors
Burlington Industries NPS
Burlington Industries's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Burlington Industries's customers would recommend using the product based on a scale of -100 to 100.
Burlington Industries Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Burlington Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 0 | Nov 2022 | 0 |
Mar 2023 0 | Mar 2023 | 0 |
Nov 2023 -33 | Nov 2023 | -33 |
Jul 2024 -50 | Jul 2024 | -50 |
How Other Brands Compare
Burlington Industries is ranked #4 for NPS among its competitors. Costco and Target come in first and second, with Walmart coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Burlington Industries NPS vs. Competitors
Compared to its competitors, Burlington Industries's NPS is rated right below Brandless.
| COMPANY | NPS Score | |
|---|---|---|
 | Costco | 50 |
 | Target | 36 |
 | Walmart | 7 |
 | Brandless | N/A |
| Burlington Industries | -50 |
Burlington Industries Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Burlington Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Burlington Industries Customer Loyalty vs. Competitors
Compared to its competitors, Burlington Industries's Customer Loyalty score is rated right above Costco.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Burlington Industries | 100% |
| Costco | 89% |
| Target | 82% |
| Walmart | 76% |
| Brandless | N/A |
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Burlington Industries Product Quality
4/5
Burlington Industries has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Burlington Industries Product Information
Burlington Industries’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.burlington.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Manufacturing
Burlington Industries Product Quality vs. Competitors
Compared to its competitors, Burlington Industries's Product Quality score is rated right above Walmart, and is preceded by Target.
| COMPANY | Product Quality Score | |
|---|---|---|
| Costco | 4.3/5 |
| Target | 4.1/5 |
| Burlington Industries | 4/5 |
| Walmart | 3.5/5 |
| Brandless | N/A |
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Burlington Industries Pricing
Burlington Industries ROI & Value For Money
3/5
Burlington Industries has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Burlington Industries Pricing vs. Competitors
Compared to its competitors, Burlington Industries's ROI score is rated right above Brandless, and is preceded by Walmart.
| COMPANY | Pricing Score | |
|---|---|---|
| Costco | 4.1/5 |
| Target | 3.9/5 |
| Walmart | 3.5/5 |
| Burlington Industries | 3/5 |
| Brandless | N/A |
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Burlington Industries Customer Satisfaction (CSAT)
Burlington Industries Customer Satisfaction (CSAT) Score
100 / 100
Burlington Industries has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Burlington Industries Customer Satisfaction vs. Competitors
Compared to its competitors, Burlington Industries's Customer Satisfaction score is rated right above Costco.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Burlington Industries | 100% |
| Costco | 84% |
| Target | 79% |
| Walmart | 66% |
| Brandless | 0% |
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Burlington Industries Customer Service
3.5/5
Burlington Industries has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Burlington Industries's Customer Service
Address
3330 West Friendly Avenue, Greensboro, NC
Website
http://www.burlington.com/
Phone Number
336-379-2855
Burlington Industries Customer Service vs. Competitors
Compared to its competitors, Burlington Industries's Customer Service score is rated right above Walmart, and is preceded by Target.
| COMPANY | Customer Service Score | |
|---|---|---|
| Costco | 4.2/5 |
| Target | 4/5 |
| Burlington Industries | 3.5/5 |
| Walmart | 3.3/5 |
| Brandless | N/A |
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Burlington Industries as an Employer
Consumer vs. Employees
Burlington Industries scored a -50 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Burlington Industries would recommend the brand to a friend. ENPS measures how likely Burlington Industries employees would recommend working at Burlington Industries to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
