34
NPS
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BuzzBoard
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About BuzzBoard's Brand
BuzzBoard helps in transforming traditional media companies into digital media companies. Among its major competitors, BuzzBoard is ranked in 2nd place for NPS while Yext is 1st, and Sales Development Services is 3rd.
Brand at a Glance
4/5
Product Quality
4.1/5
Pricing
3.7/5
Customer Service
BuzzBoard Ranking
- #2 / 4 of its competitors
BuzzBoard NPS
BuzzBoard's Net Promoter Score (NPS) is a 34 with 61% Promoters, 12% Passives, and 27% Detractors. Net Promoter Score tracks whether BuzzBoard's customers would recommend using the product based on a scale of -100 to 100.
BuzzBoard Overall NPS
| 61% | Promoters |
|---|---|
| 12% | Passives |
| 27% | Detractors |
BuzzBoard NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 35 | Aug 2020 | 35 |
How Other Brands Compare
BuzzBoard is ranked second for NPS among its competitors. Yext and Sales Development Services come in first and third, with Vendasta Technologies coming in at #4.
BuzzBoard |  Yext |  Sales Development Services |  Vendasta Technologies | |
| Global Ranking | #- | #634 | #- | #- |
| NPS | 34 | 36 | - | - |
| Valuation Updated every 24 hours for public companies | - | $1.85B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BuzzBoard NPS by Usage
BuzzBoard's NPS was rated the highest by customers who have used BuzzBoard's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 37 | 1 to 2 Years | 37 |
2 to 5 Years 30 | 2 to 5 Years | 30 |
5 to 10 Years 45 | 5 to 10 Years | 45 |
BuzzBoard Product Quality
4/5
BuzzBoard has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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BuzzBoard Product Information
BuzzBoard serves markets in the United States, Australia, and United Kingdom. BuzzBoard supports iOS and Web devices and offers products for medium and large sized businesses.
BuzzBoard’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.buzzboard.com
- Company Size
- 51-200 Employees
Industry
Tech
Big Data
Enterprise
SaaS
Languages Supported
English
Product Type
Lead Management Software
Sales Management Software
Sales Force Automation Software
Sales Enablement Software
Predictive Lead Scoring Software
BuzzBoard Product Quality vs. Competitors
Compared to its competitors, BuzzBoard's Product Quality score is rated right above Yext .
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VS
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BuzzBoard Pricing
BuzzBoard ROI & Value For Money
4.1/5
BuzzBoard has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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BuzzBoard Pricing Plans
BuzzBoard has a pricing structure that accommodates medium and large businesses.
Who Uses BuzzBoard?
Medium Businesses
Large Enterprises
BuzzBoard Pricing vs. Competitors
Compared to its competitors, BuzzBoard's ROI score is rated right above Yext .
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BuzzBoard Customer Service
3.7/5
BuzzBoard has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About BuzzBoard's Customer Service
Address
Atlanta Tech Village, 3423 Piedmont Rd NE, San Francisco, CA
Website
http://www.buzzboard.com
Phone Number
(917) 514-0775
BuzzBoard Customer Service vs. Competitors
Compared to its competitors, BuzzBoard's Customer Service score is rated right below Yext .
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Consumer vs. Employees
BuzzBoard scored a 34 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of BuzzBoard would recommend the brand to a friend. ENPS measures how likely BuzzBoard employees would recommend working at BuzzBoard to a friend.
Net Promoter Score
34
NPS Score
| 61% | Promoters |
|---|---|
| 12% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
