42
NPS
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C-SPAN
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About C-SPAN's Brand
C-SPAN is an American cable and satellite television network. Among its major competitors, C-SPAN is ranked in 1st place for NPS while NPR is 2nd.Their current valuation is $2.14B
Brand at a Glance
81%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
3.8/5
Customer Service
C-SPAN Ranking
- #1 / 2 of its competitors
C-SPAN NPS
C-SPAN's Net Promoter Score (NPS) is a 42 with 71% Promoters, 0% Passives, and 29% Detractors. Net Promoter Score tracks whether C-SPAN's customers would recommend using the product based on a scale of -100 to 100.
C-SPAN Overall NPS
| 71% | Promoters |
|---|---|
| 0% | Passives |
| 29% | Detractors |
C-SPAN NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
Nov 2024 100 | Nov 2024 | 100 |
Mar 2025 60 | Mar 2025 | 60 |
Nov 2025 67 | Nov 2025 | 67 |
Dec 2025 43 | Dec 2025 | 43 |
How Other Brands Compare
C-SPAN is ranked first for NPS among its competitors. NPR comes in second. Among those competitors, it is the most valued company.
C-SPAN |  NPR | |
| Global Ranking | #- | #709 |
| NPS | 42 | 35 |
| Valuation Updated every 24 hours for public companies | $2.14B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
C-SPAN NPS by Gender
C-SPAN's NPS was rated 34 by Female customers on Comparably.
Female
34
C-SPAN's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
C-SPAN's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
C-SPAN Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of C-SPAN users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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C-SPAN Customer Loyalty Score by Gender
C-SPAN's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
C-SPAN Customer Loyalty vs. Competitors
Compared to its competitors, C-SPAN's Customer Loyalty score is rated right above NPR.
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C-SPAN Product Quality
3.9/5
C-SPAN has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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C-SPAN Product Information
C-SPAN’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.c-span.org
- Company Size
- 501-1,000 Employees
Industry
Tech
Consumer Services
Quick Insights into C-SPAN Product Quality
C-SPAN's Product Quality score was rated highest by Female customers.
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Ranked C-SPAN Product Quality the Highest
C-SPAN Product Quality Score by Gender
C-SPAN's Product Quality score was rated 3.5 by Female customers on Comparably.
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Female
3.5/5
Male
N/A
C-SPAN Product Quality vs. Competitors
Compared to its competitors, C-SPAN's Product Quality score is rated right above NPR.
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C-SPAN Pricing
C-SPAN ROI & Value For Money
4/5
C-SPAN has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into C-SPAN ROI
C-SPAN's ROI score was rated highest by Female customers.
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Ranked C-SPAN ROI the Highest
C-SPAN ROI Score by Gender
C-SPAN's ROI score was rated 3.6 by Female customers on Comparably.
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Female
3.6/5
Male
N/A
C-SPAN Pricing vs. Competitors
Compared to its competitors, C-SPAN's ROI score is rated right above NPR.
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C-SPAN Customer Satisfaction (CSAT)
C-SPAN Customer Satisfaction (CSAT) Score
86 / 100
C-SPAN has an overall Customer Satisfaction score of 86 rated by its users and customers.
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Very Satisfied
86%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into C-SPAN Customer Satisfaction
C-SPAN's Customer Satisfaction score was rated highest by Female customers.
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Ranked C-SPAN Customer Satisfaction the Highest
C-SPAN Customer Satisfaction Score by Gender
C-SPAN's Customer Satisfaction score was rated 67 by Female customers on Comparably.
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67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
C-SPAN Customer Satisfaction vs. Competitors
Compared to its competitors, C-SPAN's Customer Satisfaction score is rated right above NPR.
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C-SPAN Customer Service
3.8/5
C-SPAN has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About C-SPAN's Customer Service
Address
Washington, DC
Website
http://www.c-span.org
Phone Number
202-737-3220
Quick Insights into C-SPAN Customer Service
C-SPAN's Customer Service score was rated highest by Female customers.
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Ranked C-SPAN Customer Service the Highest
C-SPAN Customer Service Score by Gender
C-SPAN's Customer Service score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of C-SPAN.
Female
3.6/5
Male
N/A
C-SPAN Customer Service vs. Competitors
Compared to its competitors, C-SPAN's Customer Service score is rated right below NPR.
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C-SPAN as an Employer
2.8/5
C-SPAN has a 2.8/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
C-SPAN scored a 42 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of C-SPAN would recommend the brand to a friend. ENPS measures how likely C-SPAN employees would recommend working at C-SPAN to a friend.
Net Promoter Score
42
NPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
