-20
NPS
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C Spire Wireless
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About C Spire Wireless' Brand
C Spire Wireless is a diversified wireless communications company passionately committed to helping customers by personalizing wireless Among its major competitors, C Spire Wireless is ranked in 1st place for NPS while U.S. Cellular is 2nd.
Brand at a Glance
81%
Customer Loyalty
2.7/5
Product Quality
2.4/5
Pricing
2.7/5
Customer Service
C Spire Wireless CMO
Suzy Hays
Suzy Hays serves as the Chief Marketing Officer of C Spire. Suzy started at C Spire in July of 2018. Suzy currently resides in Jackson, Mississippi Area.
C Spire Wireless Ranking
- #1 / 2 of its competitors
C Spire Wireless NPS
C Spire Wireless's Net Promoter Score (NPS) is a -20 with 37% Promoters, 6% Passives, and 57% Detractors. Net Promoter Score tracks whether C Spire Wireless's customers would recommend using the product based on a scale of -100 to 100.
C Spire Wireless Overall NPS
| 37% | Promoters |
|---|---|
| 6% | Passives |
| 57% | Detractors |
C Spire Wireless NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -5 | Apr 2023 | -5 |
Jul 2023 -7 | Jul 2023 | -7 |
Aug 2023 -11 | Aug 2023 | -11 |
Sep 2023 -11 | Sep 2023 | -11 |
Nov 2023 -15 | Nov 2023 | -15 |
Dec 2023 -18 | Dec 2023 | -18 |
Jan 2024 -20 | Jan 2024 | -20 |
Feb 2024 -18 | Feb 2024 | -18 |
Mar 2024 -20 | Mar 2024 | -20 |
Jul 2024 -24 | Jul 2024 | -24 |
Oct 2024 -23 | Oct 2024 | -23 |
Apr 2025 -21 | Apr 2025 | -21 |
How Other Brands Compare
C Spire Wireless is ranked first for NPS among its competitors. U.S. Cellular comes in second.
C Spire Wireless |  U.S. Cellular | |
| Global Ranking | #- | #591 |
| NPS | -20 | -29 |
| Valuation Updated every 24 hours for public companies | - | $2.18B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
C Spire Wireless NPS by Gender
C Spire Wireless's NPS was rated -40 by both Female and Male customers on Comparably.
Male
-40
C Spire Wireless's NPS was rated -40 by Male customers on Comparably.
24%
Promoters
12%
Passives
64%
Detractors
Female
-40
C Spire Wireless's NPS was rated -40 by Female customers on Comparably.
27%
Promoters
6%
Passives
67%
Detractors
C Spire Wireless NPS by Ethnicity
C Spire Wireless's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -44 | Caucasian | -44 |
African American/Black -50 | African American/Black | -50 |
Other -25 | Other | -25 |
C Spire Wireless NPS by Age
C Spire Wireless's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
C Spire Wireless NPS by Usage
C Spire Wireless's NPS was rated the highest by customers who have used C Spire Wireless's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -39 | Less than 1 Year | -39 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years -14 | 2 to 5 Years | -14 |
5 to 10 Years -40 | 5 to 10 Years | -40 |
Over 10 Years -69 | Over 10 Years | -69 |
C Spire Wireless NPS vs. Competitors
Compared to its competitors, C Spire Wireless's NPS is rated right above U.S. Cellular.
| COMPANY | NPS Score | |
|---|---|---|
| C Spire Wireless | -20 |
| U.S. Cellular | -29 |
C Spire Wireless Customer Reviews
Out of the 17 C Spire Wireless customer reviews 8 were positive and 9 were constructive. C Spire Wireless customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
C Spire Wireless Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of C Spire Wireless users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
C Spire Wireless Customer Loyalty Score by Gender
Female customers rated C Spire Wireless's Customer Loyalty score 17% higher than Male customers.
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Male
78%
Yes
Female
95%
Yes
C Spire Wireless Customer Loyalty Score by Ethnicity
C Spire Wireless's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of C Spire Wireless.
93
out of 100
Caucasian
33
out of 100
African American/Black
55
out of 100
Other
C Spire Wireless Customer Loyalty Score by Age
C Spire Wireless's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 85% | 31-35 | 85% |
36-40 85% | 36-40 | 85% |
41-45 100% | 41-45 | 100% |
51-55 55% | 51-55 | 55% |
56-60 82% | 56-60 | 82% |
61-65 100% | 61-65 | 100% |
66+ 100% | 66+ | 100% |
C Spire Wireless Customer Loyalty Score by Usage
C Spire Wireless's Customer Loyalty score was rated the highest by customers who have used C Spire Wireless's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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C Spire Wireless Customer Loyalty Score by Industry
C Spire Wireless's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Construction industry customers.
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C Spire Wireless Customer Loyalty vs. Competitors
Compared to its competitors, C Spire Wireless's Customer Loyalty score is rated right above U.S. Cellular.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| C Spire Wireless | 81% |
| U.S. Cellular | 80% |
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C Spire Wireless Product Quality
2.7/5
C Spire Wireless has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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C Spire Wireless Product Information
C Spire Wireless’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Education industry rated C Spire Wireless's product the highest. Reviewers from the Construction industry rated C Spire Wireless the lowest at 1.5.
- Website
- http://www.cspire.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Mobile App
Quick Insights into C Spire Wireless Product Quality
C Spire Wireless's Product Quality score was rated highest by customers who have used C Spire Wireless's products/services for 1 to 2 Years, and rated lowest by customers from the Construction industry.
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Ranked C Spire Wireless Product Quality the Highest
Ranked C Spire Wireless Product Quality the Lowest
C Spire Wireless Product Quality Score by Gender
C Spire Wireless's Product Quality score was rated 2.3 by both Female and Male customers on Comparably.
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Male
2.3/5
Female
2.3/5
C Spire Wireless Product Quality Score by Ethnicity
C Spire Wireless's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of C Spire Wireless.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 2.1 | African American/Black | 2.1 |
Other 2.2 | Other | 2.2 |
C Spire Wireless Product Quality Score by Age
C Spire Wireless's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
36-40 2.3 | 36-40 | 2.3 |
41-45 1.6 | 41-45 | 1.6 |
51-55 1.9 | 51-55 | 1.9 |
56-60 1.5 | 56-60 | 1.5 |
61-65 3.2 | 61-65 | 3.2 |
66+ 2.2 | 66+ | 2.2 |
C Spire Wireless Product Quality Score by Usage
C Spire Wireless's Product Quality score was rated the highest by customers who have used C Spire Wireless's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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C Spire Wireless Product Quality Score by Industry
C Spire Wireless's Product Quality score was rated the highest by Education industry customers, and the lowest by Construction industry customers.
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C Spire Wireless Product Quality vs. Competitors
Compared to its competitors, C Spire Wireless's Product Quality score is rated right above U.S. Cellular.
| COMPANY | Product Quality Score | |
|---|---|---|
| C Spire Wireless | 2.7/5 |
| U.S. Cellular | 2.6/5 |
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C Spire Wireless Pricing
C Spire Wireless ROI & Value For Money
2.4/5
C Spire Wireless has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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C Spire Wireless Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Construction industry think that they had the lowest ROI from C Spire Wireless.
Quick Insights into C Spire Wireless ROI
C Spire Wireless's ROI score was rated highest by customers from the Education industry, and rated lowest by customers from the Construction industry.
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Ranked C Spire Wireless ROI the Highest
Ranked C Spire Wireless ROI the Lowest
C Spire Wireless ROI Score by Gender
C Spire Wireless's ROI score was rated 2.1 by both Female and Male customers on Comparably.
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Male
2.1/5
Female
2.1/5
C Spire Wireless ROI Score by Ethnicity
C Spire Wireless's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of C Spire Wireless.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
African American/Black 1.6 | African American/Black | 1.6 |
Other 2.7 | Other | 2.7 |
C Spire Wireless ROI Score by Age
C Spire Wireless's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
36-40 2.4 | 36-40 | 2.4 |
41-45 1.5 | 41-45 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.6 | 61-65 | 2.6 |
66+ 2.3 | 66+ | 2.3 |
C Spire Wireless ROI Score by Usage
C Spire Wireless's ROI score was rated the highest by customers who have used C Spire Wireless's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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C Spire Wireless ROI Score by Industry
C Spire Wireless's ROI score was rated the highest by Education industry customers, and the lowest by Construction industry customers.
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C Spire Wireless Pricing vs. Competitors
Compared to its competitors, C Spire Wireless's ROI score is rated right below U.S. Cellular.
| COMPANY | Pricing Score | |
|---|---|---|
| U.S. Cellular | 2.5/5 |
| C Spire Wireless | 2.4/5 |
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C Spire Wireless Customer Satisfaction (CSAT)
C Spire Wireless Customer Satisfaction (CSAT) Score
38 / 100
C Spire Wireless has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
14%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
8%
Very Dissatisfied
49%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into C Spire Wireless Customer Satisfaction
C Spire Wireless's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked C Spire Wireless Customer Satisfaction the Highest
Ranked C Spire Wireless Customer Satisfaction the Lowest
C Spire Wireless Customer Satisfaction Score by Gender
Male customers rated C Spire Wireless's Customer Satisfaction score 3 points higher than Female customers.
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34 / 100
MaleVery Satisfied | 24% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 10% | |
Very Dissatisfied | 52% |
31 / 100
FemaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 69% |
C Spire Wireless Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
C Spire Wireless' Customer Satisfaction (CSAT) score was rated 32% according to Caucasian users and customers.
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32 / 100
Very Satisfied
24%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
64%
CSAT according to African American/Black
C Spire Wireless' Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
CSAT according to Other
C Spire Wireless' Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
C Spire Wireless Customer Satisfaction Score by Age
C Spire Wireless's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 80% | |||||||||||||||
| 36-40 | 20% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 56-60 | 25% | |||||||||||||||
| 61-65 | 25% | |||||||||||||||
| 66+ | 29% |
C Spire Wireless Customer Satisfaction Score by Usage
C Spire Wireless's Customer Satisfaction score was rated the highest by customers who have used C Spire Wireless's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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C Spire Wireless Customer Satisfaction Score by Industry
C Spire Wireless's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}C Spire Wireless Customer Satisfaction vs. Competitors
Compared to its competitors, C Spire Wireless's Customer Satisfaction score is rated right below U.S. Cellular.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| U.S. Cellular | 44% |
| C Spire Wireless | 38% |
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C Spire Wireless Customer Service
2.7/5
C Spire Wireless has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About C Spire Wireless's Customer Service
Address
PO Box 519, Meadville, MS
Website
http://www.cspire.com
Phone Number
(855) 527-7473
Quick Insights into C Spire Wireless Customer Service
C Spire Wireless's Customer Service score was rated highest by customers who have used C Spire Wireless's products/services for 1 to 2 Years, and rated lowest by customers ages 56-60.
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Ranked C Spire Wireless Customer Service the Highest
Ranked C Spire Wireless Customer Service the Lowest
C Spire Wireless Customer Service Score by Gender
Female customers rated C Spire Wireless's Customer Service score 0.2 stars higher than Male customers.
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Male
2.2/5
Female
2.4/5
C Spire Wireless Customer Service Score by Ethnicity
C Spire Wireless's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of C Spire Wireless.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 1.6 | African American/Black | 1.6 |
Other 3 | Other | 3 |
C Spire Wireless Customer Service Score by Age
C Spire Wireless's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.4 | 31-35 | 3.4 |
36-40 2.4 | 36-40 | 2.4 |
41-45 1.5 | 41-45 | 1.5 |
51-55 2.1 | 51-55 | 2.1 |
56-60 1.5 | 56-60 | 1.5 |
61-65 3.3 | 61-65 | 3.3 |
66+ 2.1 | 66+ | 2.1 |
C Spire Wireless Customer Service Score by Usage
C Spire Wireless's Customer Service score was rated the highest by customers who have used C Spire Wireless's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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C Spire Wireless Customer Service Score by Industry
C Spire Wireless's Customer Service score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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C Spire Wireless Customer Service vs. Competitors
Compared to its competitors, C Spire Wireless's Customer Service score is rated right above U.S. Cellular.
| COMPANY | Customer Service Score | |
|---|---|---|
| C Spire Wireless | 2.7/5 |
| U.S. Cellular | 2.6/5 |
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C Spire Wireless as an Employer
3.5/5
C Spire Wireless has a 3.5/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
C Spire Wireless scored a -20 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of C Spire Wireless would recommend the brand to a friend. ENPS measures how likely C Spire Wireless employees would recommend working at C Spire Wireless to a friend.
Net Promoter Score
-20
NPS Score
| 37% | Promoters |
|---|---|
| 6% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 36% | Promoters |
|---|---|
| 22% | Passive |
| 42% | Detractors |
