50
NPS
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Callzilla
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About Callzilla's Brand
Communication with US Hispanic market Among its major competitors, Callzilla is ranked in 1st place for NPS while Talkdesk is 2nd, and Datamark is 3rd.
Brand at a Glance
10%
Customer Loyalty
4.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Callzilla Ranking
- #1 / 4 of its competitors
Callzilla NPS
Callzilla's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Callzilla's customers would recommend using the product based on a scale of -100 to 100.
Callzilla Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Callzilla NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Sep 2023 50 | Sep 2023 | 50 |
How Other Brands Compare
Callzilla is ranked first for NPS among its competitors. Talkdesk and Datamark come in second and third, with Global Reponse Corporation coming in at #4.
Callzilla |  Talkdesk |  Datamark |  Global Reponse Corporation | |
| Global Ranking | #- | #934 | #- | #- |
| NPS | 50 | 43 | -100 | - |
| Valuation Updated every 24 hours for public companies | - | $400.00M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Callzilla Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Callzilla users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Callzilla Customer Loyalty vs. Competitors
Compared to its competitors, Callzilla's Customer Loyalty score is rated right above Datamark, and is preceded by Talkdesk.
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VS
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Callzilla Product Quality
4.5/5
Callzilla has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Callzilla Product Information
Callzilla’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.callzilla.net
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Professional Services
Callzilla Product Quality vs. Competitors
Compared to its competitors, Callzilla's Product Quality score is rated right above Talkdesk.
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VS
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Callzilla Pricing
Callzilla ROI & Value For Money
5/5
Callzilla has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Callzilla Pricing vs. Competitors
Compared to its competitors, Callzilla's ROI score is rated right above Talkdesk.
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Callzilla Customer Satisfaction (CSAT)
Callzilla Customer Satisfaction (CSAT) Score
100 / 100
Callzilla has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Callzilla Customer Satisfaction vs. Competitors
Compared to its competitors, Callzilla's Customer Satisfaction score is rated right above Talkdesk.
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Callzilla Customer Service
5/5
Callzilla has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Callzilla's Customer Service
Address
3100 SW 145th Ave.,, Suite 410, Miramar Beach, FL
Website
http://www.callzilla.net
Phone Number
+1 (855) 255-9552
Callzilla Customer Service vs. Competitors
Compared to its competitors, Callzilla's Customer Service score is rated right above Talkdesk.
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Consumer vs. Employees
Callzilla scored a 50 for Net Promoter Score and a 89 for Employee Net Promoter Score. NPS gauges how likely a customer of Callzilla would recommend the brand to a friend. ENPS measures how likely Callzilla employees would recommend working at Callzilla to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
89
eNPS Score
| 89% | Promoters |
|---|---|
| 11% | Passive |
| 0% | Detractors |
