19
NPS
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Canadian National Railway Company
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About Canadian National Railway Company's Brand
Among its major competitors, Canadian National Railway Company is ranked in 2nd place for NPS while BNSF Railway is 1st.Their current market cap is $76.35B
Brand at a Glance
74%
Customer Loyalty
3.6/5
Product Quality
4/5
Pricing
3.8/5
Customer Service
Canadian National Railway Company Ranking
- #2 / 2 of its competitors
Canadian National Railway Company NPS
Canadian National Railway Company's Net Promoter Score (NPS) is a 19 with 55% Promoters, 9% Passives, and 36% Detractors. Net Promoter Score tracks whether Canadian National Railway Company's customers would recommend using the product based on a scale of -100 to 100.
Canadian National Railway Company Overall NPS
| 55% | Promoters |
|---|---|
| 9% | Passives |
| 36% | Detractors |
Canadian National Railway Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 9 | Jan 2024 | 9 |
Feb 2024 13 | Feb 2024 | 13 |
Mar 2024 8 | Mar 2024 | 8 |
Apr 2024 12 | Apr 2024 | 12 |
May 2024 13 | May 2024 | 13 |
Jun 2024 15 | Jun 2024 | 15 |
Jul 2024 17 | Jul 2024 | 17 |
Aug 2024 15 | Aug 2024 | 15 |
Dec 2024 16 | Dec 2024 | 16 |
Jan 2025 18 | Jan 2025 | 18 |
Apr 2025 20 | Apr 2025 | 20 |
Aug 2025 18 | Aug 2025 | 18 |
How Other Brands Compare
Canadian National Railway Company is ranked second for NPS among its competitors. BNSF Railway comes in first. Among those competitors, it is the second most valued company.
Canadian National Railway Company |  BNSF Railway | |
| Global Ranking | #- | #789 |
| NPS | 19 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | $76.35B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Canadian National Railway Company NPS by Gender
Canadian National Railway Company's NPS was rated 0 by Male customers on Comparably.
Male
0
Canadian National Railway Company's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
N/A
Canadian National Railway Company's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Canadian National Railway Company NPS by Usage
Canadian National Railway Company's NPS was rated -67 points by customers who have used Canadian National Railway Company's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -67 | 2 to 5 Years | -67 |
Canadian National Railway Company NPS vs. Competitors
Compared to its competitors, Canadian National Railway Company's NPS is rated right below BNSF Railway.
| COMPANY | NPS Score | |
|---|---|---|
| BNSF Railway | 25 |
| Canadian National Railway Company | 19 |
Canadian National Railway Company Customer Reviews
Out of the 2 Canadian National Railway Company customer reviews 0 were positive and 2 were constructive. Canadian National Railway Company customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Canadian National Railway Company Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Canadian National Railway Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Canadian National Railway Company Customer Loyalty Score by Gender
Canadian National Railway Company's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Canadian National Railway Company Customer Loyalty Score by Usage
Canadian National Railway Company's Customer Loyalty score was rated 70% by customers who have used Canadian National Railway Company's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Canadian National Railway Company Customer Loyalty vs. Competitors
Compared to its competitors, Canadian National Railway Company's Customer Loyalty score is rated right above BNSF Railway.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Canadian National Railway Company | 74% |
| BNSF Railway | 69% |
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Canadian National Railway Company Product Quality
3.6/5
Canadian National Railway Company has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Canadian National Railway Company Product Information
Canadian National Railway Company’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.cn.ca
- Company Size
- 10,000+ Employees
Quick Insights into Canadian National Railway Company Product Quality
Canadian National Railway Company's Product Quality score was rated highest by Male customers.
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Ranked Canadian National Railway Company Product Quality the Highest
Canadian National Railway Company Product Quality Score by Gender
Canadian National Railway Company's Product Quality score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Canadian National Railway Company Product Quality Score by Usage
Canadian National Railway Company's Product Quality score was rated 3 stars by customers who have used Canadian National Railway Company's products/services for 2 to 5 Years.
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Canadian National Railway Company Product Quality vs. Competitors
Compared to its competitors, Canadian National Railway Company's Product Quality score is rated right below BNSF Railway.
| COMPANY | Product Quality Score | |
|---|---|---|
| BNSF Railway | 3.7/5 |
| Canadian National Railway Company | 3.6/5 |
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Canadian National Railway Company Pricing
Canadian National Railway Company ROI & Value For Money
4/5
Canadian National Railway Company has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Canadian National Railway Company ROI
Canadian National Railway Company's ROI score was rated highest by Male customers.
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Ranked Canadian National Railway Company ROI the Highest
Canadian National Railway Company ROI Score by Gender
Canadian National Railway Company's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Canadian National Railway Company ROI Score by Usage
Canadian National Railway Company's ROI score was rated 3.3 stars by customers who have used Canadian National Railway Company's products/services for 2 to 5 Years.
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Canadian National Railway Company Pricing vs. Competitors
Compared to its competitors, Canadian National Railway Company's ROI score is rated right above BNSF Railway.
| COMPANY | Pricing Score | |
|---|---|---|
| Canadian National Railway Company | 4/5 |
| BNSF Railway | 3.7/5 |
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Canadian National Railway Company Customer Satisfaction (CSAT)
Canadian National Railway Company Customer Satisfaction (CSAT) Score
57 / 100
Canadian National Railway Company has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
18%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Canadian National Railway Company Customer Satisfaction
Canadian National Railway Company's Customer Satisfaction score was rated highest by Male customers.
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Ranked Canadian National Railway Company Customer Satisfaction the Highest
Canadian National Railway Company Customer Satisfaction Score by Gender
Canadian National Railway Company's Customer Satisfaction score was rated 60 by Male customers on Comparably.
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60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 40% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Canadian National Railway Company Customer Satisfaction Score by Usage
Canadian National Railway Company's Customer Satisfaction score was rated 33 points by customers who have used Canadian National Railway Company's products/services for 2 to 5 Years.
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Canadian National Railway Company Customer Satisfaction vs. Competitors
Compared to its competitors, Canadian National Railway Company's Customer Satisfaction score is rated right below BNSF Railway.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BNSF Railway | 60% |
| Canadian National Railway Company | 58% |
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Canadian National Railway Company Customer Service
3.8/5
Canadian National Railway Company has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Canadian National Railway Company's Customer Service
Website
http://www.cn.ca
Quick Insights into Canadian National Railway Company Customer Service
Canadian National Railway Company's Customer Service score was rated highest by Male customers.
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Ranked Canadian National Railway Company Customer Service the Highest
Canadian National Railway Company Customer Service Score by Gender
Canadian National Railway Company's Customer Service score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Canadian National Railway Company Customer Service Score by Usage
Canadian National Railway Company's Customer Service score was rated 3.1 stars by customers who have used Canadian National Railway Company's products/services for 2 to 5 Years.
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Canadian National Railway Company Customer Service vs. Competitors
Compared to its competitors, Canadian National Railway Company's Customer Service score is rated right above BNSF Railway.
| COMPANY | Customer Service Score | |
|---|---|---|
| Canadian National Railway Company | 3.8/5 |
| BNSF Railway | 3.7/5 |
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Canadian National Railway Company as an Employer
2.6/5
Canadian National Railway Company has a 2.6/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Canadian National Railway Company
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Canadian National Railway Company scored a 19 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of Canadian National Railway Company would recommend the brand to a friend. ENPS measures how likely Canadian National Railway Company employees would recommend working at Canadian National Railway Company to a friend.
Net Promoter Score
19
NPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 41% | Promoters |
|---|---|
| 16% | Passive |
| 43% | Detractors |
