100
NPS
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Canson
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About Canson's Brand
Manufacturer and distributor of fine art papers and related products. The company offers variety of papers for drawing, pastel color, watercolor, oil painting, digital fine art and photography papers, and art and craft papers. It also produces specialty sheets and framing board and offers training services on fine art and leisure photography. Among its major competitors, Canson is ranked in 1st place for NPS while Fila is 2nd, and Hahnemuhle is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Canson Ranking
- #1 / 3 of its competitors
Canson NPS
Canson's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Canson's customers would recommend using the product based on a scale of -100 to 100.
Canson Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Canson NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
May 2023 100 | May 2023 | 100 |
How Other Brands Compare
Canson is ranked first for NPS among its competitors. Fila and Hahnemuhle come in second and third.
Canson |  Fila |  Hahnemuhle | |
| Global Ranking | #- | #944 | #- |
| NPS | 100 | 10 | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Canson Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Canson users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Canson Customer Loyalty vs. Competitors
Compared to its competitors, Canson's Customer Loyalty score is rated right above Fila.
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Canson Product Quality
5/5
Canson has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Canson Product Information
Canson’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.canson.com
- Company Size
- 501-1,000 Employees
Canson Product Quality vs. Competitors
Compared to its competitors, Canson's Product Quality score is rated right above Fila.
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Canson Pricing
Canson ROI & Value For Money
5/5
Canson has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Canson Pricing vs. Competitors
Compared to its competitors, Canson's ROI score is rated right above Fila.
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Canson Customer Satisfaction (CSAT)
Canson Customer Satisfaction (CSAT) Score
100 / 100
Canson has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Canson Customer Satisfaction vs. Competitors
Compared to its competitors, Canson's Customer Satisfaction score is rated right above Fila.
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Canson Customer Service
5/5
Canson has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Canson's Customer Service
Address
67 rue Louis et Laurent Seguin, Annonay Cedex, 7104
Website
www.canson.com
Canson Customer Service vs. Competitors
Compared to its competitors, Canson's Customer Service score is rated right above Fila.
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