50
NPS
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CarCareKiosk
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About CarCareKiosk's Brand
CarCareKiosk is a video car repair manual that provides free auto repair videos that are vehicle specific. Among its major competitors, CarCareKiosk is ranked in 1st place for NPS while YouTube is 2nd, and 5min Media is 3rd.
Brand at a Glance
85%
Customer Loyalty
3.7/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
CarCareKiosk Ranking
- #1 / 4 of its competitors
CarCareKiosk NPS
CarCareKiosk's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether CarCareKiosk's customers would recommend using the product based on a scale of -100 to 100.
CarCareKiosk Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
CarCareKiosk NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 100 | Mar 2024 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
Aug 2024 33 | Aug 2024 | 33 |
May 2025 50 | May 2025 | 50 |
How Other Brands Compare
CarCareKiosk is ranked first for NPS among its competitors. YouTube and 5min Media come in second and third, with eHow coming in at #4.
CarCareKiosk |  YouTube |  5min Media |  eHow | |
| Global Ranking | #- | #75 | #- | #- |
| NPS | 50 | 12 | - | - |
| Valuation Updated every 24 hours for public companies | - | $1.44T | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CarCareKiosk NPS vs. Competitors
Compared to its competitors, CarCareKiosk's NPS is rated right above YouTube.
| COMPANY | NPS Score | |
|---|---|---|
| CarCareKiosk | 50 |
| YouTube | 12 |
CarCareKiosk Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of CarCareKiosk users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CarCareKiosk Customer Loyalty vs. Competitors
Compared to its competitors, CarCareKiosk's Customer Loyalty score is rated right above YouTube.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CarCareKiosk | 85% |
| YouTube | 80% |
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CarCareKiosk Product Quality
3.7/5
CarCareKiosk has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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CarCareKiosk Product Information
CarCareKiosk’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.carcarekiosk.com
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Content
Hardware and Devices
Media
Sports & Entertainment
CarCareKiosk Product Quality vs. Competitors
Compared to its competitors, CarCareKiosk's Product Quality score is rated right above YouTube.
| COMPANY | Product Quality Score | |
|---|---|---|
| CarCareKiosk | 3.7/5 |
| YouTube | 3.4/5 |
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CarCareKiosk Pricing
CarCareKiosk ROI & Value For Money
3.2/5
CarCareKiosk has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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CarCareKiosk Pricing vs. Competitors
Compared to its competitors, CarCareKiosk's ROI score is rated right above YouTube.
| COMPANY | Pricing Score | |
|---|---|---|
| CarCareKiosk | 3.2/5 |
| YouTube | 3.1/5 |
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CarCareKiosk Customer Satisfaction (CSAT)
CarCareKiosk Customer Satisfaction (CSAT) Score
100 / 100
CarCareKiosk has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CarCareKiosk Customer Satisfaction vs. Competitors
Compared to its competitors, CarCareKiosk's Customer Satisfaction score is rated right above YouTube.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CarCareKiosk | 100% |
| YouTube | 60% |
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CarCareKiosk Customer Service
3.2/5
CarCareKiosk has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About CarCareKiosk's Customer Service
Address
PO Box 70151, Milwaukee, WI
Website
http://www.carcarekiosk.com
Phone Number
646-770-1610
CarCareKiosk Customer Service vs. Competitors
Compared to its competitors, CarCareKiosk's Customer Service score is rated right above YouTube.
| COMPANY | Customer Service Score | |
|---|---|---|
| CarCareKiosk | 3.2/5 |
| YouTube | 3/5 |
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Consumer vs. Employees
CarCareKiosk scored a 50 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of CarCareKiosk would recommend the brand to a friend. ENPS measures how likely CarCareKiosk employees would recommend working at CarCareKiosk to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
