0
NPS
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CardFlight
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About CardFlight's Brand
CardFlight arms small businesses with simple, secure, and convenient payment acceptance technology. Among its major competitors, CardFlight is ranked in 4th place for NPS while Poynt is 1st, and Block is 2nd.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3.5/5
Pricing
1.5/5
Customer Service
CardFlight Ranking
- #4 / 4 of its competitors
CardFlight NPS
CardFlight's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether CardFlight's customers would recommend using the product based on a scale of -100 to 100.
CardFlight Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
CardFlight NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 0 | Apr 2024 | 0 |
How Other Brands Compare
CardFlight is ranked #4 for NPS among its competitors. Poynt and Block come in first and second, with PayPal coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CardFlight Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of CardFlight users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CardFlight Customer Loyalty vs. Competitors
Compared to its competitors, CardFlight's Customer Loyalty score is rated right above Poynt, and is preceded by Block.
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VS
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CardFlight Product Quality
2.5/5
CardFlight has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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CardFlight Product Information
CardFlight’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://cardflight.com/
- Company Size
- 11-50 Employees
Industry
Tech
FinTech
Mobile App
SaaS
CardFlight Product Quality vs. Competitors
Compared to its competitors, CardFlight's Product Quality score is rated right above Poynt, and is preceded by PayPal.
Unlock CardFlight Product Quality vs. Competitors Data
VS
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CardFlight Pricing
CardFlight ROI & Value For Money
3.5/5
CardFlight has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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CardFlight Pricing vs. Competitors
Compared to its competitors, CardFlight's ROI score is rated right above PayPal, and is preceded by Block.
Unlock CardFlight ROI vs. Competitors Data
VS
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CardFlight Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CardFlight Customer Satisfaction vs. Competitors
Compared to its competitors, CardFlight's Customer Satisfaction score is rated right above Blispay, and is preceded by Poynt.
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CardFlight Customer Service
1.5/5
CardFlight has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About CardFlight's Customer Service
Address
38 w 21st St, 6th Floor, New York City, NY 10010
Website
https://cardflight.com/
Phone Number
(800) 783-5596
CardFlight Customer Service vs. Competitors
Compared to its competitors, CardFlight's Customer Service score is rated right above Poynt, and is preceded by PayPal.
Unlock CardFlight Customer Service vs. Competitors Data
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Consumer vs. Employees
CardFlight scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of CardFlight would recommend the brand to a friend. ENPS measures how likely CardFlight employees would recommend working at CardFlight to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
