-34
NPS
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Caremark Rx
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About Caremark Rx's Brand
Caremark Rx is a leading pharmaceutical services company, providing through its affiliates comprehensive drug benefit services. Among its major competitors, Caremark Rx is ranked in 2nd place for NPS while CVS Health is 1st.Their current valuation is $97.85B
Brand at a Glance
100%
Customer Loyalty
2.6/5
Product Quality
3.7/5
Pricing
2.7/5
Customer Service
Caremark Rx Ranking
- #2 / 2 of its competitors
Caremark Rx NPS
Caremark Rx's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Caremark Rx's customers would recommend using the product based on a scale of -100 to 100.
Caremark Rx Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Caremark Rx NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
Feb 2024 0 | Feb 2024 | 0 |
Jul 2025 -33 | Jul 2025 | -33 |
How Other Brands Compare
Caremark Rx is ranked second for NPS among its competitors. CVS Health comes in first. Among those competitors, it is the most valued company.
Caremark Rx |  CVS Health | |
| Global Ranking | #- | #118 |
| NPS | -34 | 18 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | $97.85B | $92.35B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Caremark Rx NPS vs. Competitors
Compared to its competitors, Caremark Rx's NPS is rated right below CVS Health.
| COMPANY | NPS Score | |
|---|---|---|
| CVS Health | 18 |
| Caremark Rx | -34 |
Caremark Rx Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Caremark Rx users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Caremark Rx Customer Loyalty vs. Competitors
Compared to its competitors, Caremark Rx's Customer Loyalty score is rated right above CVS Health.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Caremark Rx | 100% |
| CVS Health | 80% |
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Caremark Rx Product Quality
2.6/5
Caremark Rx has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Caremark Rx Product Information
Caremark Rx’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- https://www.caremark.com/
- Company Size
- 10,000+ Employees
Caremark Rx Product Quality vs. Competitors
Compared to its competitors, Caremark Rx's Product Quality score is rated right below CVS Health.
| COMPANY | Product Quality Score | |
|---|---|---|
| CVS Health | 3.5/5 |
| Caremark Rx | 2.6/5 |
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Caremark Rx Pricing
Caremark Rx ROI & Value For Money
3.7/5
Caremark Rx has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Caremark Rx Pricing vs. Competitors
Compared to its competitors, Caremark Rx's ROI score is rated right above CVS Health.
| COMPANY | Pricing Score | |
|---|---|---|
| Caremark Rx | 3.7/5 |
| CVS Health | 3.4/5 |
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Caremark Rx Customer Satisfaction (CSAT)
Caremark Rx Customer Satisfaction (CSAT) Score
33 / 100
Caremark Rx has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Caremark Rx Customer Satisfaction vs. Competitors
Compared to its competitors, Caremark Rx's Customer Satisfaction score is rated right below CVS Health.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CVS Health | 68% |
| Caremark Rx | 33% |
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Caremark Rx Customer Service
2.7/5
Caremark Rx has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Caremark Rx's Customer Service
Address
P.O. Box 659576, San Antonio, TX 78265
Website
https://www.caremark.com/
Phone Number
4017330857
Caremark Rx Customer Service vs. Competitors
Compared to its competitors, Caremark Rx's Customer Service score is rated right below CVS Health.
| COMPANY | Customer Service Score | |
|---|---|---|
| CVS Health | 3.7/5 |
| Caremark Rx | 2.7/5 |
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Caremark Rx as an Employer
Consumer vs. Employees
Caremark Rx scored a -34 for Net Promoter Score and a -80 for Employee Net Promoter Score. NPS gauges how likely a customer of Caremark Rx would recommend the brand to a friend. ENPS measures how likely Caremark Rx employees would recommend working at Caremark Rx to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-80
eNPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
