-8
NPS
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CAS
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About CAS' Brand
CAS, the leading provider of Customer Management and Mobility Solutions, helps Consumer Products companies sell more products more Among its major competitors, CAS is ranked in 2nd place for NPS while Boston Scientific is 1st, and Cardica is 3rd.
Brand at a Glance
66%
Customer Loyalty
2.7/5
Product Quality
2.4/5
Pricing
2.6/5
Customer Service
CAS CMO
CAS Ranking
- #2 / 3 of its competitors
CAS NPS
CAS's Net Promoter Score (NPS) is a -8 with 25% Promoters, 42% Passives, and 33% Detractors. Net Promoter Score tracks whether CAS's customers would recommend using the product based on a scale of -100 to 100.
CAS Overall NPS
| 25% | Promoters |
|---|---|
| 42% | Passives |
| 33% | Detractors |
CAS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
Mar 2022 0 | Mar 2022 | 0 |
Jun 2022 -33 | Jun 2022 | -33 |
Aug 2022 0 | Aug 2022 | 0 |
Oct 2022 -17 | Oct 2022 | -17 |
Jan 2023 -29 | Jan 2023 | -29 |
Feb 2023 -38 | Feb 2023 | -38 |
Mar 2023 -22 | Mar 2023 | -22 |
Jun 2023 -20 | Jun 2023 | -20 |
Nov 2024 -9 | Nov 2024 | -9 |
Jan 2025 -8 | Jan 2025 | -8 |
How Other Brands Compare
CAS is ranked second for NPS among its competitors. Boston Scientific and Cardica come in first and third.
CAS |  Boston Scientific |  Cardica | |
| Global Ranking | #- | #323 | #- |
| NPS | -8 | 24 | - |
| Valuation Updated every 24 hours for public companies | - | $54.80B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CAS NPS by Gender
CAS's NPS was rated -67 by Male customers on Comparably.
Male
-67
CAS's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
N/A
CAS's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
CAS NPS by Ethnicity
CAS's NPS was rated -67 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other -67 | Other | -67 |
CAS NPS vs. Competitors
Compared to its competitors, CAS's NPS is rated right below Boston Scientific.
| COMPANY | NPS Score | |
|---|---|---|
| Boston Scientific | 24 |
| CAS | -8 |
CAS Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of CAS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CAS Customer Loyalty Score by Gender
CAS's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
CAS Customer Loyalty Score by Ethnicity
CAS's Customer Loyalty score was rated 40% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CAS.
40
out of 100
Other
CAS Customer Loyalty vs. Competitors
Compared to its competitors, CAS's Customer Loyalty score is rated right below Boston Scientific.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Boston Scientific | 80% |
| CAS | 66% |
Unlock CAS Customer Loyalty vs. Competitors Data
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CAS Product Quality
2.7/5
CAS has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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CAS Product Information
CAS’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.cas.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Quick Insights into CAS Product Quality
CAS's Product Quality score was rated highest by Male customers.
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Ranked CAS Product Quality the Highest
CAS Product Quality Score by Gender
CAS's Product Quality score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
CAS Product Quality Score by Ethnicity
CAS's Product Quality score was rated 2 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CAS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 2 | Other | 2 |
CAS Product Quality vs. Competitors
Compared to its competitors, CAS's Product Quality score is rated right below Boston Scientific.
| COMPANY | Product Quality Score | |
|---|---|---|
| Boston Scientific | 3.7/5 |
| CAS | 2.7/5 |
Unlock CAS Product Quality vs. Competitors Data
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CAS Pricing
CAS ROI & Value For Money
2.4/5
CAS has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Quick Insights into CAS ROI
CAS's ROI score was rated highest by Male customers.
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Ranked CAS ROI the Highest
CAS ROI Score by Gender
CAS's ROI score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CAS.
Male
1.8/5
Female
N/A
CAS ROI Score by Ethnicity
CAS's ROI score was rated 1.8 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CAS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 1.8 | Other | 1.8 |
CAS Pricing vs. Competitors
Compared to its competitors, CAS's ROI score is rated right below Boston Scientific.
| COMPANY | Pricing Score | |
|---|---|---|
| Boston Scientific | 3.8/5 |
| CAS | 2.4/5 |
Unlock CAS ROI vs. Competitors Data
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CAS Customer Satisfaction (CSAT)
CAS Customer Satisfaction (CSAT) Score
55 / 100
CAS has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
44%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CAS Customer Satisfaction
CAS's Customer Satisfaction score was rated highest by Male customers.
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Ranked CAS Customer Satisfaction the Highest
CAS Customer Satisfaction Score by Gender
CAS's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CAS.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
CAS Customer Satisfaction Score by Ethnicity
CSAT according to Other
CAS' Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CAS.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
CAS Customer Satisfaction vs. Competitors
Compared to its competitors, CAS's Customer Satisfaction score is rated right below Boston Scientific.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Boston Scientific | 69% |
| CAS | 55% |
Unlock CAS Customer Satisfaction vs. Competitors Data
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CAS Customer Service
2.6/5
CAS has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About CAS's Customer Service
Website
http://www.cas.com
Phone Number
+1 (303) 3700
Quick Insights into CAS Customer Service
CAS's Customer Service score was rated highest by Male customers.
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Ranked CAS Customer Service the Highest
CAS Customer Service Score by Gender
CAS's Customer Service score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CAS.
Male
2.1/5
Female
N/A
CAS Customer Service Score by Ethnicity
CAS's Customer Service score was rated 2.1 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CAS.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 2.1 | Other | 2.1 |
CAS Customer Service vs. Competitors
Compared to its competitors, CAS's Customer Service score is rated right below Boston Scientific.
| COMPANY | Customer Service Score | |
|---|---|---|
| Boston Scientific | 3.8/5 |
| CAS | 2.6/5 |
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CAS as an Employer
3.3/5
CAS has a 3.3/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
CAS scored a -8 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of CAS would recommend the brand to a friend. ENPS measures how likely CAS employees would recommend working at CAS to a friend.
Net Promoter Score
-8
NPS Score
| 25% | Promoters |
|---|---|
| 42% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
