23
NPS
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CB&I
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About CB&I's Brand
&I (NYSE:CBI) is the most complete energy infrastructure focused company in the world. Among its major competitors, CB&I is ranked in 3rd place for NPS while Saipem is 1st, and Kiewit Corporation is 2nd.
Brand at a Glance
69%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
CB&I Ranking
- #3 / 4 of its competitors
CB&I NPS
CB&I's Net Promoter Score (NPS) is a 23 with 56% Promoters, 11% Passives, and 33% Detractors. Net Promoter Score tracks whether CB&I's customers would recommend using the product based on a scale of -100 to 100.
CB&I Overall NPS
| 56% | Promoters |
|---|---|
| 11% | Passives |
| 33% | Detractors |
CB&I NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Dec 2020 -100 | Dec 2020 | -100 |
Apr 2021 -33 | Apr 2021 | -33 |
Dec 2022 -50 | Dec 2022 | -50 |
Oct 2023 -20 | Oct 2023 | -20 |
Aug 2024 -17 | Aug 2024 | -17 |
Oct 2024 -1 | Oct 2024 | -1 |
Jan 2025 13 | Jan 2025 | 13 |
Mar 2025 22 | Mar 2025 | 22 |
How Other Brands Compare
CB&I is ranked third for NPS among its competitors. Saipem and Kiewit Corporation come in first and second, with First Commercial Bank coming in at #4.
CB&I |  Kiewit Corporation |  Saipem |  First Commercial Bank | |
| Global Ranking | #- | #783 | #- | #- |
| NPS | 23 | 40 | 60 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CB&I NPS by Gender
CB&I's NPS was rated 50 by Male customers on Comparably.
Male
50
CB&I's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
CB&I's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
CB&I NPS vs. Competitors
Compared to its competitors, CB&I's NPS is rated right above First Commercial Bank, and is preceded by Kiewit Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Saipem | 60 |
| Kiewit Corporation | 40 |
| CB&I | 23 |
| First Commercial Bank | N/A |
| RAKBANK | N/A |
CB&I Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of CB&I users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CB&I Customer Loyalty Score by Gender
CB&I's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
CB&I Customer Loyalty vs. Competitors
Compared to its competitors, CB&I's Customer Loyalty score is rated right above First Commercial Bank, and is preceded by Kiewit Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Saipem | 83% |
| Kiewit Corporation | 80% |
| CB&I | 69% |
| First Commercial Bank | N/A |
| RAKBANK | N/A |
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CB&I Product Quality
3.7/5
CB&I has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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CB&I Product Information
CB&I’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.cbi.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Energy
Quick Insights into CB&I Product Quality
CB&I's Product Quality score was rated highest by Male customers.
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Ranked CB&I Product Quality the Highest
CB&I Product Quality Score by Gender
CB&I's Product Quality score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
CB&I Product Quality vs. Competitors
Compared to its competitors, CB&I's Product Quality score is rated right above Saipem, and is preceded by Kiewit Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Kiewit Corporation | 4/5 |
| CB&I | 3.7/5 |
| Saipem | 3/5 |
| First Commercial Bank | N/A |
| RAKBANK | N/A |
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CB&I Pricing
CB&I ROI & Value For Money
3.7/5
CB&I has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into CB&I ROI
CB&I's ROI score was rated highest by Male customers.
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Ranked CB&I ROI the Highest
CB&I ROI Score by Gender
CB&I's ROI score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
CB&I Pricing vs. Competitors
Compared to its competitors, CB&I's ROI score is rated right above Saipem, and is preceded by Kiewit Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Kiewit Corporation | 4.1/5 |
| CB&I | 3.7/5 |
| Saipem | 3.2/5 |
| First Commercial Bank | N/A |
| RAKBANK | N/A |
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CB&I Customer Satisfaction (CSAT)
CB&I Customer Satisfaction (CSAT) Score
80 / 100
CB&I has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CB&I Customer Satisfaction vs. Competitors
Compared to its competitors, CB&I's Customer Satisfaction score is rated right above Kiewit Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CB&I | 80% |
| Kiewit Corporation | 78% |
| Saipem | 67% |
| First Commercial Bank | 0% |
| RAKBANK | 0% |
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CB&I Customer Service
3.6/5
CB&I has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About CB&I's Customer Service
Website
http://www.cbi.com
Phone Number
31 70 373 2010
Quick Insights into CB&I Customer Service
CB&I's Customer Service score was rated highest by Male customers.
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Ranked CB&I Customer Service the Highest
CB&I Customer Service Score by Gender
CB&I's Customer Service score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
CB&I Customer Service vs. Competitors
Compared to its competitors, CB&I's Customer Service score is rated right above First Commercial Bank, and is preceded by Saipem.
| COMPANY | Customer Service Score | |
|---|---|---|
| Kiewit Corporation | 4/5 |
| Saipem | 3.7/5 |
| CB&I | 3.6/5 |
| First Commercial Bank | N/A |
| RAKBANK | N/A |
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CB&I as an Employer
4.1/5
CB&I has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CB&I scored a 23 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of CB&I would recommend the brand to a friend. ENPS measures how likely CB&I employees would recommend working at CB&I to a friend.
Net Promoter Score
23
NPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 45% | Promoters |
|---|---|
| 32% | Passive |
| 23% | Detractors |
