-38
NPS
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CHEAP FLIGHTS FARES LLC
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About CHEAP FLIGHTS FARES LLC's Brand
Find cheap & best deals at Cheapflightsfares.com for Flight Tickets, Hotels, Vacations and Car Rental. Among its major competitors, CHEAP FLIGHTS FARES LLC is ranked in 2nd place for NPS while KAYAK is 1st, and Sidestep is 3rd.
Brand at a Glance
66%
Customer Loyalty
2.3/5
Product Quality
2.1/5
Pricing
2.1/5
Customer Service
CHEAP FLIGHTS FARES LLC Ranking
- #2 / 4 of its competitors
CHEAP FLIGHTS FARES LLC NPS
CHEAP FLIGHTS FARES LLC's Net Promoter Score (NPS) is a -38 with 31% Promoters, 0% Passives, and 69% Detractors. Net Promoter Score tracks whether CHEAP FLIGHTS FARES LLC's customers would recommend using the product based on a scale of -100 to 100.
CHEAP FLIGHTS FARES LLC Overall NPS
| 31% | Promoters |
|---|---|
| 0% | Passives |
| 69% | Detractors |
CHEAP FLIGHTS FARES LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Sep 2021 -100 | Sep 2021 | -100 |
Oct 2021 -100 | Oct 2021 | -100 |
Mar 2022 -71 | Mar 2022 | -71 |
May 2022 -50 | May 2022 | -50 |
Jun 2022 -55 | Jun 2022 | -55 |
Dec 2023 -60 | Dec 2023 | -60 |
Apr 2024 -50 | Apr 2024 | -50 |
May 2024 -53 | May 2024 | -53 |
Jan 2025 -43 | Jan 2025 | -43 |
Sep 2025 -33 | Sep 2025 | -33 |
Oct 2025 -37 | Oct 2025 | -37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CHEAP FLIGHTS FARES LLC NPS by Gender
Male customers rated CHEAP FLIGHTS FARES LLC's NPS 200 points higher than Female customers.
Male
100
CHEAP FLIGHTS FARES LLC's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
-100
CHEAP FLIGHTS FARES LLC's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
CHEAP FLIGHTS FARES LLC NPS by Ethnicity
CHEAP FLIGHTS FARES LLC's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
CHEAP FLIGHTS FARES LLC NPS by Usage
CHEAP FLIGHTS FARES LLC's NPS was rated -100 points by customers who have used CHEAP FLIGHTS FARES LLC's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
CHEAP FLIGHTS FARES LLC NPS vs. Competitors
Compared to its competitors, CHEAP FLIGHTS FARES LLC's NPS is rated right below Webjet.com.
| COMPANY | NPS Score | |
|---|---|---|
 | KAYAK | 9 |
 | DiscountFlights.com | N/A |
 | Webjet.com | N/A |
| CHEAP FLIGHTS FARES LLC | -38 |
CHEAP FLIGHTS FARES LLC Customer Reviews
Out of the 2 CHEAP FLIGHTS FARES LLC customer reviews 1 was positive and 1 was constructive. CHEAP FLIGHTS FARES LLC customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
CHEAP FLIGHTS FARES LLC Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of CHEAP FLIGHTS FARES LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CHEAP FLIGHTS FARES LLC Customer Loyalty Score by Gender
Male customers rated CHEAP FLIGHTS FARES LLC's Customer Loyalty score 22% higher than Female customers.
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Male
100%
Yes
Female
78%
Yes
CHEAP FLIGHTS FARES LLC Customer Loyalty Score by Ethnicity
CHEAP FLIGHTS FARES LLC's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
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70
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
CHEAP FLIGHTS FARES LLC Customer Loyalty Score by Usage
CHEAP FLIGHTS FARES LLC's Customer Loyalty score was rated 100% by customers who have used CHEAP FLIGHTS FARES LLC's products/services for Less than 1 Year.
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CHEAP FLIGHTS FARES LLC Customer Loyalty vs. Competitors
Compared to its competitors, CHEAP FLIGHTS FARES LLC's Customer Loyalty score is rated right above DiscountFlights.com, and is preceded by KAYAK.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| KAYAK | 69% |
| CHEAP FLIGHTS FARES LLC | 66% |
| DiscountFlights.com | N/A |
| Webjet.com | N/A |
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CHEAP FLIGHTS FARES LLC Product Quality
2.3/5
CHEAP FLIGHTS FARES LLC has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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CHEAP FLIGHTS FARES LLC Product Information
CHEAP FLIGHTS FARES LLC’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Travel
Quick Insights into CHEAP FLIGHTS FARES LLC Product Quality
CHEAP FLIGHTS FARES LLC's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked CHEAP FLIGHTS FARES LLC Product Quality the Highest
Ranked CHEAP FLIGHTS FARES LLC Product Quality the Lowest
CHEAP FLIGHTS FARES LLC Product Quality Score by Gender
Male customers rated CHEAP FLIGHTS FARES LLC's Product Quality score 3.1 stars higher than Female customers.
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Male
4.7/5
Female
1.6/5
CHEAP FLIGHTS FARES LLC Product Quality Score by Ethnicity
CHEAP FLIGHTS FARES LLC's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
CHEAP FLIGHTS FARES LLC Product Quality Score by Usage
CHEAP FLIGHTS FARES LLC's Product Quality score was rated 1.6 stars by customers who have used CHEAP FLIGHTS FARES LLC's products/services for Less than 1 Year.
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CHEAP FLIGHTS FARES LLC Product Quality vs. Competitors
Compared to its competitors, CHEAP FLIGHTS FARES LLC's Product Quality score is rated right above DiscountFlights.com, and is preceded by KAYAK.
| COMPANY | Product Quality Score | |
|---|---|---|
| KAYAK | 3.5/5 |
| CHEAP FLIGHTS FARES LLC | 2.3/5 |
| DiscountFlights.com | N/A |
| Webjet.com | N/A |
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CHEAP FLIGHTS FARES LLC Pricing
CHEAP FLIGHTS FARES LLC ROI & Value For Money
2.1/5
CHEAP FLIGHTS FARES LLC has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Quick Insights into CHEAP FLIGHTS FARES LLC ROI
CHEAP FLIGHTS FARES LLC's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked CHEAP FLIGHTS FARES LLC ROI the Highest
Ranked CHEAP FLIGHTS FARES LLC ROI the Lowest
CHEAP FLIGHTS FARES LLC ROI Score by Gender
Male customers rated CHEAP FLIGHTS FARES LLC's ROI score 3.1 stars higher than Female customers.
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Male
4.6/5
Female
1.5/5
CHEAP FLIGHTS FARES LLC ROI Score by Ethnicity
CHEAP FLIGHTS FARES LLC's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
CHEAP FLIGHTS FARES LLC ROI Score by Usage
CHEAP FLIGHTS FARES LLC's ROI score was rated 1.5 stars by customers who have used CHEAP FLIGHTS FARES LLC's products/services for Less than 1 Year.
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CHEAP FLIGHTS FARES LLC Pricing vs. Competitors
Compared to its competitors, CHEAP FLIGHTS FARES LLC's ROI score is rated right above DiscountFlights.com, and is preceded by KAYAK.
| COMPANY | Pricing Score | |
|---|---|---|
| KAYAK | 3.5/5 |
| CHEAP FLIGHTS FARES LLC | 2.1/5 |
| DiscountFlights.com | N/A |
| Webjet.com | N/A |
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CHEAP FLIGHTS FARES LLC Customer Satisfaction (CSAT)
CHEAP FLIGHTS FARES LLC Customer Satisfaction (CSAT) Score
27 / 100
CHEAP FLIGHTS FARES LLC has an overall Customer Satisfaction score of 27 rated by its users and customers.
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Very Satisfied
27%
Satisfied
0%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
28%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CHEAP FLIGHTS FARES LLC Customer Satisfaction
CHEAP FLIGHTS FARES LLC's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked CHEAP FLIGHTS FARES LLC Customer Satisfaction the Highest
Ranked CHEAP FLIGHTS FARES LLC Customer Satisfaction the Lowest
CHEAP FLIGHTS FARES LLC Customer Satisfaction Score by Gender
Male customers rated CHEAP FLIGHTS FARES LLC's Customer Satisfaction score 0 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 25% | |
Very Dissatisfied | 50% |
CHEAP FLIGHTS FARES LLC Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CHEAP FLIGHTS FARES LLC's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
34%
Very Dissatisfied
33%
CHEAP FLIGHTS FARES LLC Customer Satisfaction Score by Usage
CHEAP FLIGHTS FARES LLC's Customer Satisfaction score was rated 0 points by customers who have used CHEAP FLIGHTS FARES LLC's products/services for Less than 1 Year.
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CHEAP FLIGHTS FARES LLC Customer Satisfaction vs. Competitors
Compared to its competitors, CHEAP FLIGHTS FARES LLC's Customer Satisfaction score is rated right above DiscountFlights.com, and is preceded by KAYAK.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| KAYAK | 63% |
| CHEAP FLIGHTS FARES LLC | 27% |
| DiscountFlights.com | 0% |
| Webjet.com | 0% |
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CHEAP FLIGHTS FARES LLC Customer Service
2.1/5
CHEAP FLIGHTS FARES LLC has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About CHEAP FLIGHTS FARES LLC's Customer Service
Address
3100 E 45th St, # 310, Cleveland, OH 44127
Website
http://www.cheapflightsfares.com/
Phone Number
+1 (855) 447-8388
Quick Insights into CHEAP FLIGHTS FARES LLC Customer Service
CHEAP FLIGHTS FARES LLC's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Female customers.
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Ranked CHEAP FLIGHTS FARES LLC Customer Service the Highest
Ranked CHEAP FLIGHTS FARES LLC Customer Service the Lowest
CHEAP FLIGHTS FARES LLC Customer Service Score by Gender
Male customers rated CHEAP FLIGHTS FARES LLC's Customer Service score 3 stars higher than Female customers.
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Male
4.5/5
Female
1.5/5
CHEAP FLIGHTS FARES LLC Customer Service Score by Ethnicity
CHEAP FLIGHTS FARES LLC's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CHEAP FLIGHTS FARES LLC.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
CHEAP FLIGHTS FARES LLC Customer Service Score by Usage
CHEAP FLIGHTS FARES LLC's Customer Service score was rated 1.5 stars by customers who have used CHEAP FLIGHTS FARES LLC's products/services for Less than 1 Year.
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CHEAP FLIGHTS FARES LLC Customer Service vs. Competitors
Compared to its competitors, CHEAP FLIGHTS FARES LLC's Customer Service score is rated right above DiscountFlights.com, and is preceded by KAYAK.
| COMPANY | Customer Service Score | |
|---|---|---|
| KAYAK | 3.4/5 |
| CHEAP FLIGHTS FARES LLC | 2.1/5 |
| DiscountFlights.com | N/A |
| Webjet.com | N/A |
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CHEAP FLIGHTS FARES LLC as an Employer
Consumer vs. Employees
CHEAP FLIGHTS FARES LLC scored a -38 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of CHEAP FLIGHTS FARES LLC would recommend the brand to a friend. ENPS measures how likely CHEAP FLIGHTS FARES LLC employees would recommend working at CHEAP FLIGHTS FARES LLC to a friend.
Net Promoter Score
-38
NPS Score
| 31% | Promoters |
|---|---|
| 0% | Passive |
| 69% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
