-100
NPS
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Chemical Bank
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About Chemical Bank's Brand
Chemical Bank is a community bank that has served Michigan for over 95 years. Member FDIC. Equal Housing Lender. Among its major competitors, Chemical Bank is ranked in 3rd place for NPS while JPMorgan Chase & Co is 1st, and Huntington National Bank is 2nd.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
2.5/5
Customer Service
Chemical Bank Ranking
- #3 / 4 of its competitors
Chemical Bank NPS
Chemical Bank's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Chemical Bank's customers would recommend using the product based on a scale of -100 to 100.
Chemical Bank Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Chemical Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -100 | Dec 2023 | -100 |
How Other Brands Compare
Chemical Bank is ranked third for NPS among its competitors. JPMorgan Chase & Co and Huntington National Bank come in first and second, with Macatawa Bank Corporation coming in at #4.
Chemical Bank |  JPMorgan Chase & Co |  Huntington National Bank |  Macatawa Bank Corporation | |
| Global Ranking | #- | #72 | #- | #- |
| NPS | -100 | 31 | -3 | - |
| Valuation Updated every 24 hours for public companies | - | $451.20B | $23.82B | $326.81M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chemical Bank NPS vs. Competitors
Compared to its competitors, Chemical Bank's NPS is rated right below Huntington National Bank.
| COMPANY | NPS Score | |
|---|---|---|
| JPMorgan Chase & Co | 31 |
| Huntington National Bank | -3 |
| Chemical Bank | -100 |
Chemical Bank Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Chemical Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Chemical Bank Customer Loyalty vs. Competitors
Compared to its competitors, Chemical Bank's Customer Loyalty score is rated right above JPMorgan Chase & Co.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Chemical Bank | 100% |
| JPMorgan Chase & Co | 83% |
| Huntington National Bank | 83% |
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Chemical Bank Product Quality
2.5/5
Chemical Bank has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Chemical Bank Product Information
Chemical Bank’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Banking
FinTech
Chemical Bank Product Quality vs. Competitors
Compared to its competitors, Chemical Bank's Product Quality score is rated right below Huntington National Bank.
| COMPANY | Product Quality Score | |
|---|---|---|
| JPMorgan Chase & Co | 4/5 |
| Huntington National Bank | 3/5 |
| Chemical Bank | 2.5/5 |
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Chemical Bank Pricing
Chemical Bank ROI & Value For Money
3/5
Chemical Bank has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Chemical Bank Pricing vs. Competitors
Compared to its competitors, Chemical Bank's ROI score is rated right below Huntington National Bank.
| COMPANY | Pricing Score | |
|---|---|---|
| JPMorgan Chase & Co | 3.9/5 |
| Huntington National Bank | 3/5 |
| Chemical Bank | 3/5 |
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Chemical Bank Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Chemical Bank Customer Satisfaction vs. Competitors
Compared to its competitors, Chemical Bank's Customer Satisfaction score is rated right below Huntington National Bank.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| JPMorgan Chase & Co | 76% |
| Huntington National Bank | 48% |
| Chemical Bank | 0% |
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Chemical Bank Customer Service
2.5/5
Chemical Bank has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Chemical Bank's Customer Service
Address
333 East Main Street, Midland, MI 48640-0569
Website
http://www.chemicalbankmi.com
Chemical Bank Customer Service vs. Competitors
Compared to its competitors, Chemical Bank's Customer Service score is rated right below Huntington National Bank.
| COMPANY | Customer Service Score | |
|---|---|---|
| JPMorgan Chase & Co | 4/5 |
| Huntington National Bank | 3/5 |
| Chemical Bank | 2.5/5 |
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Chemical Bank as an Employer
4.3/5
Chemical Bank has a 4.3/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Chemical Bank scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Chemical Bank would recommend the brand to a friend. ENPS measures how likely Chemical Bank employees would recommend working at Chemical Bank to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
